Coppell Heating and Air Conditioning

I hired Coppell Heating to install a zone heating system in my home to address uneven heating, paying $2,200 for the service. However, the next day, I noticed no airflow to the downstairs area. Coppell Heating returned and attributed this to improperly taped ducts. The issue became more apparent during a cold front in Dallas, with the downstairs temperature dropping to 48 degrees despite the thermostat being set to 72 degrees.

During this time, the inadequate heating forced my wife, my service animal, and me to stay in a hotel. Upon hiring a third-party HVAC company for inspection, they reported a poorly installed zoning system, including a significant kink in the ductwork, only one damper installed instead of the required two, and debris left in the attic. Consequently, I requested Coppell Heating to restore the system to its original state, which resolved the heating issue.

I am now seeking a full refund from Coppell Heating, as the zone system installation was unsatisfactory. I intend to remove this review upon receiving the refund. Failure to receive the refund will lead me to dispute the charge with my bank and maintain this review.

UPDATE as of 2/13/2024:
I received an email stating that I would be given a $1,200 refund. I called back to inquire about the fairness of this amount, considering I should receive a full refund minus the cost of the thermostat since the labor they performed essentially amounted to nothing beyond restoring everything to its original state. At this point, I was on a call with Debbie. As she was about to put the phone on hold, she began speaking to someone else and bad-mouthed me, claiming I was being rude. At no point did I raise my voice or make personal remarks. Five minutes after being placed on hold, she abruptly informed me, ‘You’ll get your refund!’ When I asked for the amount, she confirmed, ‘The full $2,200!’ I am grateful for this resolution. However, I’ve decided to keep this review posted to highlight the experience and the necessity of advocating for fair treatment. If I hadn’t insisted on my refund, I would have faced a loss, especially since I needed to hire another company to correct their work and restore the system to how it was before Coppell Heating’s intervention.

Great company! They replaced all of my duct work with a price that blew away the competition! They did the job with short notice, showed up on time and finished it in the time they estimated it would take. I am a very satisfied customer and would highly recommend them to my family and friends! Great job Austin & crew!

Coppell Heating and Air Conditioning has taken care of my heating & air for the last 23 years. That includes system upgrades, repairs when needed, and regular maintenance checks. I have always found Coppell Heating and Air to be very reliable, knowledgeable about my equipment, and courteous. Today Braulio came by for the regular maintenance service. Braulio has been here several times in past years. He is always very thorough in maintaining my home system and my mini-split in my workshop. Braulio always does an excellent job.