All reviews for Indoor Comfort Experts A/C

This is an honest and local ac company. A true mom and pop and son company. The son Seth came to my house and was the nicest and most polite service tech to ever help me out.

Quick response time too. Less than 4 hours in my case.

I will recommend indoor comfort experts to anybody and everybody that asks.

Thanks guys.

We have used Indoor Comfort for over 4 years and they have always provided excellent service. Their technicians have always been professional and courteous. They go out of their way to help keep everything running smoothly. We have been on the maintenance program the last couple years and it is great. Thanks for keeping us cool in the summer and warm in the winter!

Indoor Comfort Experts did an awesome job taking care of us and replacing our unit. We couldn’t be happier with their service, timeliness, and attention to detail. The technicians, Seth and Colton, were hard working, very knowledgeable, and thorough in answering questions and explaining the issues. Seth went above and beyond to identify other problems and necessary repairs in our system. We highly recommend using Indoor Comfort Experts.

Honest work and a fair price! It so happened my repair was only minor, a failed switch. The technician could have told me I needed a new furnace and I would have gladly paid hundreds or more to get my home warm again. Thank you Indoor Comfort for your honesty and good work. I will always use them and refer to anyone without hesitation.

Our A/C issue was fixed quickly and efficiently same day and there was no exaggerated sales pitch about needing to spend $16,000 for a new unit like I've experienced with other AC companies. Thank you Indoor Comfort Experts!

Even with a 4 hour window, they arrived early. They fixed my issue and didn't try to tell me I needed thousands of dollars worth of work (like a previous co.). Very Profesional and it was covered under my home warranty with no additional cost.

We had a good experience. My husband said the man that came out was very nice and hopefully fixed our issue; it sounds like he did. We have a old unit so other things will be happening. I called to ask a few more questions to understand what work he did on our unit and the lady that answered was very respectful and nice. She helped me understand what he did and what he fixed. So thank you! No complaints here. We look forward to working with this company again.

Seth and his helper came out and quickly identified the issue with my home AC, they were very kind and professional, they took the time to explain questions I had in reference to the system and how to keep it in top shape. My wife and I have two small children we take care of and the response time from when I called and my appointment time was impressive. I will be contacting them to schedule a unit check up in the near future.

We initially started using Indoor Comfort Experts due to our home warranty but liked them so much that we now do their yearly service agreement. They are always upfront and professional. The technician has always been open about what is and is not covered by our home warranty and makes sure we understand everything when evaluating any needed repairs. Love them!

Indoor comfort Experts is by far the best A/C and Heating company around! During the busiest time of the year, with schedules booked 4 days out, they were able to squeeze us in and repair our AC so that we weren’t sitting in miserable temperatures for days. They were in an out within just a few hours of calling. Very reasonable pricing and amazing people! They will be my first call every time!

So, I wont lie. My home warranty company automatically picked them to come out and check out our AC. I usually always read reviews before I use someone and I was a little worried because of some reviews they had but upon reading them it seemed like a lot of the "bad" reviews had to do with home warranty customers like me and them just being mad mainly over stuff ICE really can't help. I am not one of those people, I read my contract and knew what was covered and what was not and wasn't going to hold that against them. Younger gentleman showed up well within the appointment time. He was polite and seemed as if he knew what he was doing. Our AC was dirty,needed a new compaciter and was low on Freon. He cleaned it out, put a new compaciter in and unfortunately I didn't have enough cash at the moment to pay for the freon but he called in and was able to get me set up to come back out with no extra call fee (Yassss! LOL) As soon as he left, I called into the office and set up another appointment for Monday. Unfortunately we did have a miss in communication of the appointment and I was not put on the schedule for Monday. The lady remained polite (even though I was being a little snappy because HEY, It's hot as Satan's kitchen and I had been cooped up in one room all weekend long with a window unit and with 3 kids who where hot and driving me crazy and I was over it all LOL) She apologized for the issue and she was able to get me on the schedule the next day. I had my second appointment today and this time a different gentleman came and again, he was super friendly and nice, he was quick and the price came out cheaper than expected. AND a big bonus is that already feel it getting cooler in here, I am so happy! So, overall we had a good experience and we would use them again and glad I didn't shy away from them from the previous reviews from home warranty customers. Read your warranty coverage, double check your appointment day and time and you will be good to go. Thank you guys!

Best A/C company experience ever! Indoor Comfort Experts! William and his whole crew are amazing! He went toe to toe with my home warranty company and kept me from getting taken advantage of. Honest, fair and genuinely great folks! I'd give em a score of 100 but that's only because they only go up to 100! Highly recommend!

We started having A/C issues on a Wednesday night and noticed our indoor air handler was flooding the catch pan. We cleaned up what we could, and called ICE the next morning.

Seth came for the service call and fixed our drain line that another company had installed incorrectly. While he was there, he noticed the compressor was failing, and tried his hardest to find us a replacement part.

Ultimately we had to purchase a new outdoor unit. Seth knew we were in a bind (you know - Texas weather and all that...) so he located a new unit for us, and even skipped his day off to install it for us.

Seth and ICE have gone above and beyond on their services to assist us, and they now have a customer for life.

I’m in Crosby, Fan motor went out during the snow storm, called them and they were here within a couple hours. Colton was a gentleman and very professional, replaced everything within 1 hour. Will definitely be using them again.

We had an issue with our thermostat and the AC wasn’t going on. We were blessed to have William come out again, he helped our family with HVAC needs about 4 months ago. William is very professional, kind, honest and informative! We appreciate how quickly Indoor Comfort Experts scheduled us too! We look forward to working with y’all again! Thank you so much and have a blessed day!

Just experienced the best service ever from a ac&heating company. I messed up a few parts trying to install a new thermostat that seemed straight forward but was not after whole unit shut down, and house got hot quick, posted online about it because a hot house and a 2 month old baby don’t mix. They reached out willing to help, also this is a time frame between 11pm and 3am in the morning. I got the parts and came home and had a 1on1 facetime with the owner on how to hook everything back up the right way. Super grateful right now. They saved the night. Thank you. Glad I found a new AC company.

May be a long read here but I feel this is deserved. I first contacted AHS for warranty repair on my AC late July 2023. Indoor comfort specialist was assigned to my ticket, after they came out and diagnosed my issue it was found that my evaporator coil had a leak, needed a new one. AHS would cover this but I was still going to be out of pocket a little over 2k for work that needed to be done to ensure my system was updated and working properly. Yes, it stings a little but remember this is between me and the home warranty and if I want to place blame it starts there. I had the work completed and here we are 35 days later to find out it’s blowing warm air. I call AHS again to submit my ticket. Indoor comfort specialist come out to find a blown capacitor, they have it changed and cooling down my house in no time. Same day appointment and service. I for one APPRECIATE their office staff for getting me in so quickly, Seth for taking care of the issue so quickly and the whole company for the way I have been treated. I would highly recommend them to anyone and happy to say I will be using them moving forward with or without a home warranty! At the end of the day we are all human, treat people the way you want to be treated. Thank you again Indoor Comfort! Y’all are the best!!!

Would give this company 10 stars if it would let me!! We bought a new home (Built in 2020) and after a week of moving in our AC went out, we made one phone call told them our issues, even tried to help us troubleshoot the situation before coming out. As a result they came out the very next day (On a Saturday!!) at 8 AM. Had everything fixed, with a brand new Unit within just a few hours! We are so so thankful for this company, and how quickly they came to our rescue! Will forever recommend this company to anyone who asks. The best there is!

I have to say that I am really impressed with the customer service this company provided. They were very timely and stayed in contact during the scheduling process. The technician explained what was going on with our furnace and made the repairs. My mother has health issues and with the weather being cold we had to have heat and the company delivered. Small company with big results!

Had a wonderful experience with Seth. The company quickly made an appointment with us after we submitted a request to our home warranty company. The person who scheduled our appointment was very nice and professional she explained what we needed to do to prepare for the visit by the tech. Seth called me about 10 - 15 min before he arrived which gave me the chance to be ready for him. I truly appreciate this!! Once he arrived he was professional and took the time to answer our questions and explain everything about what needed to done with our unit. I would highly recommend this family owned business for all of your air conditioning needs.

Great overall experience. I contacted this company based on a trusted referral. The service I received from Indoor Comfort Experts with Seth was wonderful and smooth as well as to schedule an appointment during a high-demand season. Seth was great at explaining the whole process and my issues (a failed compressor and condenser) so that I fully understood. Will definitely keep Indoor Comfort contact saved for future work related to air or heating plus possible attic insulation. Happy to refer to your conditioning needs....