Indoor Comfort Experts A/C

Indoor Comfort Experts is a service contractor for my home warranty company so I had no choice to who came out to check my a.c.. This company does NOT care about CUSTOMER SERVICE, they didn't care that I was without any air conditioning for Easter weekend. I called the problem in on a Wed, they couldn't come out till Monday after Easter. Their technician was a young adult with a MAJOR ATTITUDE that did NOT want to be there and acted like he hates his job, was slow as molasses, did not check for freon leaks, did not check for cold output at each vent, did not suggest a thorough system check on the old unit, was no help in explaining what the cause of the lack of cold air was besides claiming that the unit needed 2 lbs. of Freon at $125.00 a pound that I would be responsible for by the way, on top of the $70.00 service fee I had to pay up front. The lazy technician said he would "NOT check the unit for leaks because it was an old unit and old units loose Freon". Go figure!!!! So 2 days later, the unit isn't cooling again and they can't send a different technician out until next week. So the summation this far is this:
1. Poor customer service, all the way around!
2. They do NOT accomodate your needs.
3. Technician was slow, incompetent, and had a major attitude. He did NOT want to answer my questions either btw.
4. Buy an AC window unit to hold you over because they don't come out in a timely manner.
5. They charge $125.00 a pound for Freon.
6. I DO NOT RECOMMEND THIS COMPANY.

This is an honest and local ac company. A true mom and pop and son company. The son Seth came to my house and was the nicest and most polite service tech to ever help me out.

Quick response time too. Less than 4 hours in my case.

I will recommend indoor comfort experts to anybody and everybody that asks.

Thanks guys.

This company is the most unprofessional company I have had to deal with. The owner is very childish, immature and rude. I just finished reporting he and his company to the BBB. I have been without AC for nearly a month now. With one excuse after another on why parts were not ordered or why they are taking so long to come in. I will say the techs and lady that answers the phone have been very nice! If you have a home warranty, be expected to be treated as though you are 3rd class. Likely, it bothers him that he has the inability to overcharge insurance. The owner doesn’t even deserve the 1 start I had to give to leave this comment! Beware of using this company, I am only thankful the weather cooled for the last 2 weeks we have been out of AC. The first two weeks we were not as Lucky.

I’m getting my popcorn and wait for his reaponse, as I see he take zero responsibilitiy and cannot take criticism from others that have experienced the same problems.

In response to your comment:
after almost a month of waiting on you to do your job, you refused to give out the information so that we could find out the truth of matters concerning the long wait. We were told so many different reasons on why the part was not here, after more than 3 weeks without AC, you spoke over me, spoke rude to me and acted as though you were above me. You told the insurance company rep “let me school you on how this works” and you do not treat those that use Insurance as, and I quote “regular customers.” The Rude and belligerent individual through this entire process has been the owner of the company. Your employees have been nice and respectful and I to them. Perhaps you need to take a look into seeking some individual help on how to treat and keep customers.