Air Innovations LLC

I highly recommend Air Innovations LLC for all your window, doors and outside shades. They are very professional

Air Innovations, LLC did an excellent job servicing our home AC unit. He was courteous, professional, and took the time to explain everything clearly. Highly recommend.

I don't typically rely on reviews to validate a bad gut feeling, but after reading Tim R's experience just two weeks ago, I realized mine followed a very similar path. I reached out to Air Innovations on Tuesday through the "Text us" feature on their website. I received a quick initial response, shared my information, and was told I would get a follow up after checking with dispatch. So far, things seemed promising.

However, four days went by with no follow-up. I sent another text to check-in - this time, no response. Assuming that they are super busy and things can fall through the cracks, I decided to call. I had to repeat all my details, which I expected, but what stood out was the lack of interest in looking into my earlier communication. No attempt to trace what had happened.
I was trying to schedule a new HVAC installation consolation, and while given an appointment date right away (called Friday, offered Monday), I wasn't provided a reasonable time window. I was told that I would have to call back the day of to get a more specific timeframe. When I asked about narrowing the window, the tone on the phone felt dismissive and with some sassiness, and it made me rethink whether I wanted to move forward.

For context, this company installed the original HVAC system in my home. During various routine maintenance visits over the years, I’ve received feedback from other professionals noting several installation issues (including the presence of mold, attached image). While I can’t independently verify all of that, it’s worth mentioning.

Reading through reviews on other platforms like Yelp, I noticed recurring patterns in customer service concerns. My intention isn’t to be overly critical, but to share an honest experience. I ultimately chose not to proceed with Air Innovations LLC, based on the difficulty in communication and the overall impression I received during what should have been a straightforward scheduling process.