Aire Serv of Houston Northwest

I recently had the pleasure of working with Aire Serv for a malfunctioning air conditioner, and their customer service was outstanding. From the moment I reached out, their team was attentive and professional. Kristen is amazing! She quickly identified the root of the problem and arranged for a technician to visit my home in a timely manner. The technician was not only knowledgeable but also efficient, addressing the issue with minimal disruption.

What truly stood out was their commitment to resolving the problem quickly and effectively. They provided clear explanations of the issue and the steps needed to fix it, which greatly eased my concerns.

UPDATE: After the first appointment, we still had water coming in the secondary drain, so I called and asked if Aire Serv could come by to complete the repair since that was the purpose of the first visit. Within 5 minutes, they had us on the work-in schedule and another technician completed the repair same day. NO EXTRA CHARGE. I asked but honestly didn’t think they would provide that service and thought I’d have to fix it myself. I am so deeply impressed with this business. I WISH I COULD GIVE HIGHER THAN FIVE STARS. Cannot recommend enough. Both technicians were anmazing and I loved all my interactions with office staff. THANK YOU!

Original review: Our technician (Kory I believe) was just incredible. Very kind, helpful and went the extra mile to help us with a clogged drain line. Our secondary drain pan was full and corroded and he took care of that and repaired some insulation that was coming apart. These folks waive the call out fee if they perform service, and they were incredibly kind and helpful and receptive every time we spoke on the phone or in person. Good price for the service and I highly recommend to anyone looking for good, honest working folk for A/C help.

Roy did the winter service for my heater/A/C. He came early, moved quickly, and performed several tests. He gave me helpful recommendations to improve my system but did not try to pressure me into buying anything (which is always so nice!). I highly recommend Aire Serv!