Kiwi Services

My first ever review below 3 stars - of any kind, on any platform or site. This experience was so bad I had to add this review in hopes that others would read it and avoid this company. I would give them zero stars of I could.

We hired this company for a carpet stretching service and HVAC/Dryer vent cleaning…

Problem One - We had one of their techs visit our house to provide an estimate for both. We received a written estimate from the tech and a couple of days later I called to make the appointment for the service. Initially, I was confused but not overly concerned as the person on the call stated a slightly different (LOWER) price. The same tech (and additional tech) arrived on our scheduled day and completed the service. Upon completion, the tech first presented a bill the services, which was about $200 more than the original quote provided by him at the initial visit. He also presented me with a second bill, this time on one of those little handwritten invoices, for an additional $380 for their labor to move furniture in the house to allow the carpet stretching. He also insisted I pay it using Zella to some other company I had never heard of (Brothers Flooring & More, LLC). This was clearly a scam, so I refused to pay it - which initiated an argument that lasted about 5 minutes. Both the techs started getting belligerent so I finally paid it just to get them out of my house. I ended up paying a total of about $430 more than the original quote.

Problem Two - Everywhere they pulled back the carpet to stretch it, you can see the seams clearly. Not only that, but they decided to cut new seams in the carpet to allow the stretching...they all look bad and are noticeable from across the room. When I pointed that out to the techs, they told me the quality of the carpet was the problem and tried to this is normal for carpet stretching. To be clear, the seams were not visible before Kiwi Services showed up. The wrinkles that were there may have actually been better.

Problem Three - They left the entire house a mess. They did some basic vacuuming in the open areas so we did not notice right away. But when we looked behind the furniture they had moved back, we found they had swept all the carpet trimmings, ventilation dust bunnies, and other dirt so that the furniture they moved back would cover it up. After reluctantly paying them all that money for "furniture moving", we ended up spending the entire next day moving the furniture out and cleaning/vacuuming everything ourselves, and moving the furniture back again.

Problem Four - During the day of cleaning up behind them, we found a broken piece of blown glass art work in our son’s bedroom that he had bought while on a vacation. I know what you are thinking - my son could have broken. Not likely since he no longer lives with us and no one had been in his room for nearly a year. Besides, the pieces of glass had been swept under a piece of furniture along with carpet trimmings in nice pile together.

Excellent customer service!!
Gil went above and beyond explaining all the process and steps of my service. My carpet looks and smells clean again!
Thank you!!

I have used Kiwi for many years and always been happy with the work. You just can not beat the price and warranty!