Night Line Janitorial

Unfortunately, we had a poor experience with this company.
While their team was consistently polite and professional in communication, the overall service and resolution process fell significantly short of expectations.
Over the course of our agreement, the majority of scheduled cleanings did not meet the scope outlined in the contract. Based on our review, approximately 8 out of 10 service visits fell well below expectations. In many cases, cleaning appeared to consist primarily of trash removal, with multiple areas not serviced at all.
We also observed that the time spent on-site was often around one hour for the entire campus, which is not sufficient for the agreed scope. In restrooms specifically, time spent appeared to be minimal (often under a few minutes per room), which aligned with complaints we received about cleanliness immediately following service.
Addressing these issues required repeated follow-up and a significant amount of time and effort on our end. At one point, we were told that attempts had been made to contact us without response; however, we had documented written communication showing otherwise. It was only after providing this documentation, along with security footage, that the gaps in service and communication were acknowledged.
Although a partial credit and staffing changes were eventually offered, the proposed resolution did not come close to reflecting the extent of the service discrepancies. Ultimately, the time, effort, and stress required to address these issues—combined with the lack of a fair resolution—led us to discontinue services.
While communication was professional throughout, the consistency, quality of service, and handling of the issue did not align with the agreement.

Good, responsible, and reliable cleaners

Night line janitorial will clean and unclog toilets like a boss