Reyes Maids, by Monarca Home Services

I had Reyes Cleaning quote a 5,600 square foot property that we had just remodeled. After receiving their price I approved it and scheduled for the following week. I though it was unusual that they required payment prior to sending a crew to clean, but since I had been referred to them by a close friend I trusted that they would show up and clean the property as promised. But, they didn't show up for their appointment 3 times in a row and then when they finally showed up they walked off the job site and refused to clean the property. Upon speaking with their office staff, they still refused to clean the property so I asked for a refund onto cleaning fee, which they agreed to. But when they refunded the fee, it was not the full amount. I am still trying to get the rest of the fee that I paid them. Beware, this is how Reyes Cleaning does business

I've been using Reyes for many years now and they have always done an excellent job of cleaning my house. The employees are thoughtful and conscientious of their performance. Any time there have been "misses" (not many I assure you) management wants to know about it so any issues can be corrected immediately or on the next visit. Reyes is awesome!! I recommend their services to anyone ~~ well worth it!

My wife and I used Reyes Cleaning to deep clean our new home before moving into it. What a mistake that was. Not only did they not do a good job (fingerprints on windows, trash left on the ground, sink not cleaned, ect.) they also damaged it. As I was leaving the kitchen area I physically watched one of the crew members use their ladder to step up onto the countertop and then continue to walk across the countertop while cleaning the upper cabinets. I thought this was strange and maybe not the most ordinary way to clean those since they had a ladder, but I figured maybe that's the way this company is used to cleaning them. Upon completion of the house we walked around and everything appeared to be sub-par. It was only until I attempted to open one of the kitchen cabinets when I noticed that they had broken off the upper board and had just propped it back up there. It was not broken before and like I mentioned before, this is a brand new house and there were no previous damages found. I can only imagine that when their employee was walking across the counter tops, she must have grabbed onto it and ripped it off. When I called to address this matter there was no urgency or initiative on Reyes side. In fact, I had to follow up with them multiple times before finally getting a response. All I was told was "our cleaning crew stated they didn't do it and it was like that before". If that really was the case then why didn't the cleaning crew bring it to my attention before propping it back where it "supposedly" fell off of? I cannot make this stuff up..the customer service simply doesn't exist anymore and Reyes Cleaning is ok with their crews damaging the homes that they service. I would take my business anywhere else before using them.