The Cleaning Authority - Dallas

Excellent work! Efficient, thorough, house looks sparkling! Thank you.

I’m very happy with my house cleaning by The Cleaning Authority Dallas .Yaremj and Lidia did a great job this week with our home. Gabriela and Sebastian made setting up my account easy thanks for your communication and professionalism.

We advised them during the pre-call that whatever team that sent over to conduct our initial deep cleaning, needed to be the team they would use for us. They expressed that they understood. The first team they sent was perfect. When it was time for our monthly cleaning, time passed beyond 30 days and we had to call them, but again we all agreed to clean us monthly. FIRST Red Flag! Secondly, they make it a habit in scheduling you a day before the cleaning or simply not even bothering to share the time, until you call the day of inquiring. SECOND Red Flag! On the second clean, guess what???? Different cleaning crew! THIRD Red Flag. Okay so I allowed them to clean and generally go to the club house while they are cleaning. Well after 2 hours passed I called the office and was told that the cleaners left approximately 30 minutes ago. You have got to be kidding me. The left and simply left my door unlocked in a Dallas 400 unit city complex. Really? FOURTH Red Flag. House was clean, so I decided to stay onboard. Next cleaning...again I am suppose to be on a monthly scheduled cleaning but no one from the company has ever reached out proactively. So I call them and express that I've had two different teams in my home and that I did not want all of these different people freely in my home, as I wanted to trust them and just let them be, but the cleaners kept changing. They finally said I couldn't have the original team, because they were Team #7 and the Quality Check team, not regular cleaners. They then expressed the last group was Team #4. FIFTH Red Flag. Can anyone tell me why this time around I requested for them to pickup the key from the Leasing Office, because again they had not properly advised of the time. Well, when I returned, my house was not cleaned properly and this was Team #3 based on the paperwork they left. They didn't properly clean the shower as the glass ledge that is oversized had soap build up. Furthermore, this long white rug in the bathroom approximately 8ft long was never vacuumed and had white large pieces of thread on it from a sewing project I was doing and I shook my clothes off on it thinking, the cleaning people are coming today. SIXTH & SEVENTH Red Flag. The offer to come out the next day or give a small credit which was under $20. Well, you lost this customer. I'm done paying top dollar for mediocre, unorganized, and overlooked cleaning process. BY THE WAY...YOUR HOUSE WON'T HAVE A CLEAN SMELL NO MATTER WHAT. Cleaning products even when requested does not have a professional grade smell to it. I wouldn't be surprised if they are buying non-professional products. Go somewhere else!