Carlos & Sons Plumbing & Electrical

After having our old furnace for many years, we knew it was finally time for an upgrade and reached out to Carlos & Sons Plumbing & Electrical. Nicholas was very helpful and did a careful inspection of our heating system, then explained several furnace options we could pick from. He really knew his stuff and took the time to answer all our questions, making sure we understood everything from the start. He also pointed out all the possible rebates and tax credits we could get with our new furnace. We were happy to get our installation scheduled quickly. Damian and Gary showed up right on time and gave us a heads-up before arriving. They were both friendly, professional, and worked efficiently to get our new furnace installed in just one day. They even hauled away the old unit and left everything spotless. Before leaving, they showed us how to use the new system and walked us through the thermostat settings. The whole process was smooth and stress-free. We’re very happy with our new furnace and would definitely recommend this company to anyone needing furnace repair or installation.

I had a great experience with the team here. Our old water heater suddenly stopped working late one afternoon, and we were worried about being without hot water in the Texas heat. Damian showed up right on time the next morning and got a new water heater installed quickly and professionally. He even brought over some fans to help keep the area comfortable while he worked. It’s not easy to find plumbers who care this much about their customers, but they really went the extra mile for us. I’ll definitely call them again for any plumbing needs!

Nicholas from the plumbing team did a fantastic job for us. He was always clear with his communication, arrived right on schedule, and showed a lot of care and professionalism throughout the process. Our first call was for a broken water line, and Nicholas gave us a fair estimate and completed the repair quickly. Later, we discovered a problem with our sewer line that required a major fix, including digging up part of our backyard and installing a new sewer line to the alley. The crew handled everything smoothly, working with the excavator and the city, and got it all wrapped up in just a couple of days. Nicholas made sure to check the work himself as his team went along, making sure every step was done right. His dedication and pride in his work really stood out. He even went above and beyond by correcting some plumbing that another plumber from a different company hadn’t installed properly. That attention to detail made a big difference. Thanks to Nicholas and his team, we feel confident and will definitely call on them for our upcoming remodeling project. Highly recommended for anyone in Dallas needing a reliable plumber!