Swimming Pool Contractor reviews in Deer Park, Texas

I’ve been using this company for the past 2–3 years, and up until recently things were fine. However, over the last few weeks the quality of service declined significantly.

The pool was not being properly vacuumed or brushed, with debris and buildup left behind—even immediately after service. I documented this and brought it to their attention with photos.

Instead of addressing the issue or offering a solution, they chose to cancel service and claimed there were “multiple issues with the pool.” At no point were these issues communicated to me beforehand, nor was there any attempt to recommend corrective work or discuss adjusting pricing if additional effort was needed.

Photos attached show the condition of the pool immediately after service and the following day.

Very disappointing experience after being a long-time customer. I would have preferred transparency and a chance to resolve the issue rather than having service abruptly cancelled. Not how you treat a loyal customer.

*Update:
Thank you for the response. I understand not every account is the right fit.

My concern was not the level of difficulty, but the lack of communication and the condition of the pool after service, as shown in the photos. These concerns were raised prior to cancellation, but were not addressed.

While I understand surrounding landscaping can impact maintenance, the condition of the pool immediately after service did not reflect a properly completed cleaning.

Had this been communicated earlier, I would have been open to additional work or adjusted pricing. Instead, service was cancelled without any attempt to resolve the issue.

We hired Aqua Answers to install a Jandy heat pump/ Chiller on our 5 year old pool. Trevor and his associate (Dave) are highly knowledgeable, precise and very enjoyable to deal with. They were able to also diagnose a leak we had and fixed this as well for us. Fair and upfront pricing was provided and if we need anything else in regards to this pool the ONLY company we will call is Aqua Answers! Thanks

Worked with Trevor here..

Prompt response to needs for pump repair.

Bill does a great job.

Excellent service! Everything that was done exceeded my expectation! Highly recommend their service to anyone

Great customer service. Efficient and quality work. Would highly recommend for pool maintenance and repairs.

Ive used them year round for the last 7yrs no issues at all. Recommend 100%

Great work done in a timely manner for a fair price! They are always quick to reply and are great communicators!

These guys are fabulous and do an awesome job at making my pool look amazing year round. Thank you Aqua Answers for the amazing work y’all do!!!!

Great to work with, very trustworthy and the most fair prices among other pool companies! Will definitely be my pool guy when I have issues!

Called and they came by the next day and diagnosed our problems. Clearly explained solution and cost and completed the service the next day! Friendly and knowledgeable!

Best POOL builder in town! highly recommend !

Just had my pool replastered by Aqua Answers can't say enough of what a first class company this is. The crew cleaned up every afternoon before they left for the day. If you are looking for a pool company to remodel your pool, this should be your first and last call!

These guys are fabulous! A valve on our pool pump broke right after we'd had the pool replastered. That meant we were in desperate need of having it repaired. These guys came out within an hour of my calling and had everything fixed and running in less than an hour. They are friendly and professional.

First, Trevor was a no show and blocked my husband for calling him. Once I was able to contact home he agreed to come and replace my filter. Filter was acting up after replaced and again a no show.

They have a lot of family issues within the company. I was blamed for someone being terminated because employee decided not to report my visit and somehow it’s my fault. I never asked the employee to come and do it on the side like the owner claims, the employee decided not to report on their own. I don’t work for him, and I’m not obligated to report to him.

They’re a complete HOT MESS from the beginning to the end. I think 🤔 I have PTSD having to deal with all this pool drama aka POOL WARS. Never in my life would I ever thought pool maintenance could be so stressful. DRAMA, DRAMA, DRAMA!!! DO NOT USE THESE PEOPLE!!

First Trevor never answered his phone and when he did it some kind of excuse as to why he couldn’t show up. There were challenges outside his control but he didn’t even keep a clean job site. Got gunite all over my client patio furniture and fire pit. Demanded more money and skipped out with the job unfinished. I wouldn’t recommend this company at all. Very unprofessional and didn’t over see his crews as they worked, so there were a lot of mistakes he refused to fix. I gave him two stars because when he actually showed and managed his crew the job was well done with the exception of cleaning up.

Trevor was amazing! He responded quickly by getting our aqua link fixed and helping us get back online. We are so grateful!

Bid a good price on the work. Did the work for the bid price, no surprises. What impressed me most was his knowledge and willingness to share that information. I could then see what I was paying for and various options. I'll be using Aqua Answers again.

Aqua Answers made my dull backyard and pool into a BEAUTIFUL OASIS! They re-plastered my pool, retiled, new coping, larger waterfall from spa to pool, added a chiller, added an outdoor granite bar, resurfaced my cool deck, added a step into the spa, and did a beautiful job landscaping front and back yard! They even moved the TV, electrical, and added a ceiling fan! I just can’t say enough about how happy I am with the finished product, my personal OASIS! Aqua Answers also services my pool weekly for the past several years. They are reliable and keep it looking amazing. I had previously tried MANY companies and they just were not reliable and I had issues with quality. Aqua Answers is by far the BEST!

Bill is our pool guy and he is amazing, thanks Bill.