Reviews of local pros in Denton, Texas

My AC started blowing warm air at 3PM in the afternoon. I called Cogburn's, they said they could have someone come out within 2 hours, the tech arrived just 45 minutes later. The tech was professional, courteous and overly explained everything to me so that I understood the issues. Would recommend them to everyone.

My air went out on Saturday night. I called first thing Monday morning and they scheduled me for 11 that morning. Milton arrived at 10 and by my original appointment time I was up and running. Milton was extremely professional and even made sure the unit was dropping the temp before leaving. The price was very fair and I couldn't be happier. I highly recommend them for your needs.

I called because of some leaking in my HVAC unit and they had someone out within an hour! Ricky was the technician and he was able to find the issue very quick and got it resolved even quicker. Thanks!

Needed to get my A/C blower cleaned as it was very dirty and noisy.
Called and spoke with Ricky Morris, very professional and well mannered,
who scheduled service for the next morning.
technician showed up at the agreed time and performed a chemical cleaning of the blower.
Work was done to perfection and now the unit in very quite and running efficiently.
If you desire a company with an expertise staff and good pricing don't be shy and give Cogburn's a try.

Cogburn's sold me a new Amana 5-ton A/C Heat Pump in 2021. During my 4 years of ownership there have been 3 parts replaced, most recently the coil. Cogburn's staff appear to be good people and respond quickly, but I am tired of paying thousands of dollars in repair costs for a 4-year-old unit.

Rick serviced my heating unit and was very knowledgeable and helpful. He asked about my smoke detectors and checked my fire extinguisher and found it had expired several years ago. I'm thankful he checked it. The service was excellent!

I've known Byron Coburn for several years but never had call to use his company professionally. The serviceman, Milton, was early for the service call, abundantly knowledgeable, polite, and even educated me on the workings of my unit. I couldn't be more pleased.
After his crew replaced my AC and heater, Byron Cogburn himself came out to insure that everything is working correctly and that all my questions are answered!
Talk about added value in the customer service department! I highly recommend Cogburn Heating and Cooling!

Let me start by saying WOW!! My A/C went out on Monday in this Texas triple digit weather.

My first quote was over $12k . Cogburns came out after hours and was over $3.4K less annnnnd installed Wednesday morning, even being understaffed!

The tech Roger was super polite, kind and curteous . Heck, even the dog loves him.
I felt comfortable leaving my home to handle other business and he's a champ.!!

I couldn't ask for better service or install timing.

Byron did above and beyond to handle my needs quickly, efficiently and with an amazing deal!!

I couldn't have asked for more!! Highly satisfied with my service!

My gas furnace is old (2008), and I hoped Cogburn could help solve the problem without replacing the entire system. I paid $99 for zero repairs. The next day I contacted Cogburn, letting them know my original problem not having heat wasn’t corrected. Claiming they had the fix, Cogburn told my wife to bang on the gas valve/pipe to get the heat working.
It was a dumb and unsafe suggestion banging on a gas valve, instead of suggesting replacing the valve/pipe, and/or the blower.
I’d planned on using Cogburn for all my HVAC needs because they are local. Never again will I call them for help.
I’m not one for ratings, but Cogburn sent too many requests seeking my experience. Calling them twice, my problem not solved, and suggesting banging on a gas valve has me running far away from Cogburn.

Update 1/3/2024:
After paying for a great service...not with Cogburn's, I had to come back here to update how horrible Cogburn's really can be when you need them.
First, I shut off my gas valve after knowing my system wasn't working, for safety. Cogburn's employee said we needed to bang on the gas valve instead of recommending replacing it. Today, I paid to replace the gas valve with a new company, but it didn't fix my problem.
What Cogburn's couldn't do, another company was diligent and caring enough seeking what was causing my problem. Today, I paid to replace the control board, and my family and I finally have adequate heat for the entire house.
Sincerely, stay away from Cogburn's!
Cogburn, don't call my wife a liar.
Cogburn, what does asking about estimates to replace my current system say anything about not fixing my current system...during the winter, seriously? You and your tech suck at diagnosing. Thanks to your horrible service, I found a better company when I need help.

Our A/C went out late this past Sunday and we contacted Cogburn's to get a quote Monday morning. The owner of the company came himself to give us the quote. Byron was on time and very professional in explaining all of our options in getting the issues resolved. I called him back at 9:30 p.m. to let him know we would be using them to replace the entire system . Not only did he take my call personally that late at night, they had my house in cool air again in less than 24 hours. I can't sing their praises enough!! Great pricing, professional service, honest, and customer service that so many others are lacking.

I rent a small home to a disabled couple, one is recovering from a recent organ transplant. I first contacted Cogburn’s in May 2023 requesting repair for the AC, and it has been the worst service disaster I’ve ever experienced. Not only was the AC system never fixed, Cogburn’s agenda was to sell me a new AC system, rather than fixing the existing unit. We all agree this has been the hottest summer on record and Cogburn was fully aware of the fragility of my renters. This man’s lack of ethics and empathy is stunning. I went through a different company in August 2023 to finally get the necessary repairs that cost $1300.00, now the system is working. I wasted $1670.00 with Cogburn and he refuses to refund my money for the costs of these multiple failed repair attempts. I have asked politely for a refund, and now he will no longer reply to my emails. Consumer beware, and get estimates from multiple companies before you do business with Cogburn.

Our technician, Ricky, arrived earlier than the appointment time (thankfully!). He gave us a clear explanation as to the problem and promptly replaced a needed part. He was very courteous, even removing his shoes before coming into our home. Friendly and helpful with all of our questions.
Customer service is outstanding. Thank you so much!

Scheduling an appointment for my furnace tune-up was fast and the next day. Ricky, my service technician, arrived promptly on time and completed the tune up within 20-30 mins. He was polite and professional. Thank you.

Excellent service. Rickey discovered that the condensate line had been installed incorrectly and didn’t drain properly. We i’ve been out of town and upon returning the house was quite warm. The service call was answered promptly and the technician was on site within the hour on a holiday weekend.

When we arrived home at 6PM on a 40-degree day to find our furnace not working, we called Cogburn's because they were nearby. We found the on-call Tech was supporting another customer out of town and were told he'd give us a call.
We received a call shortly after, with a promise to stop by on the way back to Denton. True to his word, our Tech arrived 30 minutes later, and had our heat on in 15 minutes.
I will certainly work with Cogburn's again!

Thank you Ricky for your kindness going out of your way helping my grandma on the phone after hours

Cogburn's was the only AC repair that could do same day service. The re;pairman showed up when promised and checked all possibilities as to why my air was not cooling. He was professional and found the problem. I asked him several questions about filters and he answered all my questions. I figured that I was his last call of the day. Wrong! He had 2 more calls but never appeared too busy to answer my questions. I will always use Cogburn's and have told all my friends how satisfied I as with the service

I had a great experience working with Cogburn’s Heating and Air! Very knowledgeable and had excellent ideas/options on how to solve my heating and cooling options in a bedroom located above my garage. They installed a mini split that fit my budget and without question solved my issues. Installers were great and did a very professional job. They are my new go to company for heating and Air!

Our experience with Cogburn started out well. They installed new air conditioner units at a good price, helped me get a good loan, and they were prompt and polite when we called for service. Their technicians seem were polite and seemed to be good at their jobs, but it seemed that their management restrained the level of warranty repairs they were allowed to do without approval. I do not understand why that would happen, but it seemed like the technicians were restrained from "warrantying out" parts.

I had over 22 service calls for repairs between May and August. The unit normally worked around 3-5 days before it would quit working. Sometimes it worked longer, sometimes it only worked for an hour. The most common recurring issue was "communication" between the indoor and outdoor units, but there were other issues as well (drip pan full due to primary drain line being clogged, vent line fell off plenum, etc).

Cogburn insisted on a representative from the manufacturer come out twice to see if the computer card or entire unit should be replaced. Of course, both times the manufacturer's representative found no faults with the computer card or the air conditioner but instead insisted it was an issue with our home (wiring, air intake, etc.. these issues were corrected by Cogburn and the unit still did not work more than a few days).

In August, I finally gave up on Cogburn and called for Strittmatter, another HVAC company, to look at our air conditioner.

Why did I wait until over 22 service calls in a 3 month period before calling another company? I really don't know.

Unlike Cogburns, Strittmatter did not need the manufacturer to inspect the unit and agree to replace the computer card. Their technician inspected our unit and determined it was probably a bad computer card. They used the warranty to replace the computer card and had the. unit running within 48 hours (time to get the part). It ran with no issues the rest of the Summer.

I expected a better experience after purchasing two new air conditioning units.

On a positive note, Cogburn did at least agree to loan us a small window unit for the Master Bedroom after we were several weeks into the recurring issues with our air conditioning unit. Also, they were always polite and prompt to respond to our calls for service. I was never charged for any of the repairs, they did honor the warranty labor for the new unit.. they just failed to get it repaired in what I consider to be a reasonable amount of time. They would have continued trying to repair it if I had not decided to change companies (after 3 months of issues).

Byron and his team were incredibly professional and quick. We have used their services twice. They replaced our downstairs unit with a more efficient unit, and a year later our upstairs unit went out. Both times, they were quick and efficient, and they also followed-up to make sure everything was working properly. They do routine maintenances check ups and are very fast. Each member of the team is very professional and very nice. I would definitely recommend Cogburn's!

We have been without our air conditioning.
In this Texas heat, it was brutal.
Ricky is awesome! He was at our door much sooner than expected. Wow!
He greeted us with kind eyes and we trust him immediately!
Ricky is a professional and an expert in air conditioning.
He knows his business!
We recommend Cogburn to everyone!
Many thanks, Ricky, you are now among our household names.
We appreciate you, Ricky!