ServiceMaster Advanced Restorations

These guys are incredible. Which is saying alot nowadays!

Please do not use this company. I am using them right now after a partial house fire.

1. They told us it would be 3 to 4 weeks before we got our clothing return and it took 2 1/2 months.

2. They discarded numerous personal property items without verbal or written permission. We did not even have a chance to examine those items and see that they were damaged or non-salvageable. They just whisked them away to some warehouse and then discarded them.

3. They returned our clothing to us and several items are missing.

4. The shirts, suits, and hats are wrinkled and damaged. They clearly did not treat them like a dry cleaner would.

5. They sent someone else’s clothing to us. It’s a box with someone else’s name on it. So my concern is did a box of my clothing go to someone else accidentally?

6. They do not communicate well to the customer or to each other. The owner, Ricky, assured me last week that they do not discard anything without written permission. Today I got a phone call from Marta, their main person who does all the packing out and cleaning. She said yes, they did discard numerous of our items, even though we did not give written or verbal permission. When they took everything away three months ago, they told us they would inventory and have us physically examine to see if we wanted to keep or discard if it was not cost-effective for them to clean it. Not true, so either they lied or they just do terrible care of your personal items and don’t care.

I just hope they don’t treat other customers this way. How would they feel if someone went into their house, emptied out their house, and threw stuff away even without their knowledge?

I would give negative stars if it were possible. How they have a 4.7 review is beyond me. Don’t trust the five star reviews on this company! Sadly, there’s no regulatory agency to whom I can complain so basically I just lost my personal property and have no recourse. Very disheartening.

All the workers were awesome and great! I appreciated all the hard work.