Appliance Repair reviews in Farmersville, Texas

Very responsive and quick service.

Great service, they were on time and knowledgeable.

Phone number doesn’t work

Always use these guys. Great service and nice people

Becuz they have a meth head working for them and they dont want to do nothing about it......

This company is great. They go out of their way to help their customers. They put a personal touch in everything they do... and are so nice too!

I love Kirby's Appliance they always very professional and do the job the right way. They are up front and honest with there work.

We have an old washer that stop spinning. I thought I was going to have to get a new one but he was able to fix it and had the part on hand. Would highly recommend them 🙂

Fast and great service but more important they are awesome to deal with. Price more then fair! I'm new to Farmersville area and glad I called them to repair dryer. Highly recommend!!!!!!!

I can't begin to express my gratitude to Kirby's Appliance! Over the years we've been taken care of with honest and affordable care with all our major appliances. We love them!

First, most of the corresponding was done by text. My appointment was at 8 am, I called them at 8:11 am, no one answer, so I left a voice message. Received my first of many texts from France's at 8:22 am. She told me the appointment was at 11 am. I replied, "No, my appointed was at 8 am", and sent her a screen shot of my appointment and time. She was sorry that she couldn''t get any one there this morning. Told me she could have someone there by 11 am. Explained to her I had a doctor appointment downtown Dallas and I must leave at 12pm. She assured me the tech would be there by 11 am. Thanked her for her assistant. Texted her at 11:05 am to see if the tech was coming. She replied at 11:08 am, "Yes, he's on his way". Text her again at 11:32 am telling her I have to leave at 12 pm, again. Steve showed up at 11:40 am, told him if he can't fix it in 20 minutes don't get started. He replied' "Ok, have a good day and left"'. A COMPLETE WASTE OF MY TIME!!!!

Called to schedule service appointment for a washer making a noise. Frances was very helpful, and said they could come to my area but would need more than one appointment to make the trip. She stated that she had another call in my area on "Thursday" between noon and three. I did not verify the date, but assumed it was Thursday of the week I made the appointment. Thursday comes, no call, and at 2:30, I called to verify the appointment. At that time I was told the appointment was actually the following Wednesday. Not Thursday at all. Assuming that I made the mistake, I agreed to the following Wednesday appointment. Today is the Wednesday of the appointment. I called this morning to verify the appointment and left a message for Sarah. I received no call back. At 12:30, I called again, and kept calling until I got a person. They have no record of my appointment. Not sure what the problem is, but I 've now wasted 2 days waiting.

Had an appointment before Christmas, they did not keep. Made another appointment for Jan 4th, they cancelled because they are too busy. Today January 8th cancelled because they were afraid of the tech getting sick. Ive been without my oven and freezer for over 2 weeks. They were going to try to actually set another appointment for next week. Not happening.

Although their quote was higher than a competitor's quote to replace the compressor in my LG fridge, I am highly impressed by their honesty and commitment to do the right thing. They advised me to check on my warranty which ended up saving me $750...

I own True 3 Door Commercial Freezer. It stopped freezing and the tech I used before I moved to Farmerville was unwilling to come from Mesquite for a repair. I engaged this company to make a service call. The owner himself, Steve, showed up to do the work. He failed to perform even the most common diagnostics and simply recharged the refrigerant. As I learned later, common practice in the industry dictates that if the refrigerant is gone it went somewhere and the accepted diagnostic is to place the system in a vacuum to see if it leaks and if so where. He charged me for a three hour service call and two pounds of refrigerant on a system that will only hold nineteen ounces. It promptly leaked that charge out within three days. They may do well with washers and dryers but I wouldn't call them for anything more complex.

They are great people. I have known Frances and her husband a long time. They can be depended upon to do good work. Frances is high tech. You can communicate with her through Facebook, email, texts,phone calls and probably all the other ones like Twitter. ( Really not sure about Twitter. 😊) She will take care of you.

Super people to work with, incredible honest professional service at a very reasonable price. Steve came out to fix my LG refrigerator. Pinpointed the problem within minutes, had the part, fixed in under an hour and for alot less than expected.

Excellent professional service and attention to detail. Steve is great and definitely knows his stuff! Thy worked around my busy schedule and made sure all my appliance needs were met. I’ve stopped by the store many times and everyone in the office is so helpful and friendly, especially Mrs. Kirby!

I called Frances at Kirby's yesterday 7/29/19
and told her about the problem I was having with my 12+year old Kenmore Cookstove.
I told her it was not an emergency but I did
want Steve to come out and see what he could do. Frances said "how about tomorrow afternoon after lunch (1:00-2:00).
I told her that would work.

Just like clockwork Steve and his assistant, a very nice young man was here on time as promised. Steve and the young man went to work, fixed what he could today and ordered parts for the rest. Gave me a price and even asked if price was ok. I told him it was a lot better then buying a new stove.

When Steve was leaving he saw my outdoor a/c units and said they needed to be cleaned.
I didn't know he did that but he said he does so
I will have him clean those for me when he comes back to complete the work on my stove.

I would recommend Kirby's Appliance to anyone. Not only do they do a great job at a fair price but are such nice people to do business with.

I wouldn't trust anyone else but Kirby's Appliance with all of the appliances in my home. I've been using them for years and have never had anything but the best service. They've also been very understanding when I've had to cancel at the last possible minute and have even asked how I was feeling when I called to reschedule.

If I could give zero stars I would because I never got service. I called Kirby's Professional Appliances on Wednesday 06/28/17 at 9:39 am. I advised the lady of the issues I was having with my refrigerator. She told me the first available appointment was Friday 07/07/17 at 5:00 pm. She apologized for the delay and while I was bummed the appointment was not for another week and a half I understood because the July 4th holiday was coming up and most places were closed for two days. I called back on Wednesday 07/05/17 and spoke to the same lady to let her know we also had issues with the dryer. She advised me we needed to move the appointment up to 4:30 pm on Friday so the technician would have time to complete both items. Understood. I raced home Friday to be here in time to meet the technician. I get a call from a different lady at 4:38 pm advising me something had come up with the technician and he would not be able to make it until Saturday. Okay..... She asked me what time worked for me and I said the earlier the better. She told me I could give her a time because the technician was doing me a favor by coming out on Saturday. No, he is not doing me a favor. She said the office was open Saturday from 10:00 am - 1:00 pm so I said 10:00 am. Saturday comes.... At 10:34 am I called and spoke to the original lady and advised her I had not heard from the technician. She apologized and said she would get in touch with him and call me back. Twenty minutes go by and at 10:55 am she calls me back and says she cannot get the technician on the phone. I said I guess I need to call someone else. She said okay, I'm sorry. This is not the way to handle business. While both ladies I spoke with were polite they did not seem to mind that I had waited 10 days for no one to show up.