Appliance Repair reviews in Flower Mound, Texas

Great experience with Marathon Appliance. Jon repaired our Viking frig. He was Prompt, professional, explained everything clearly. His office person, Mona Lisa, was a pleasure to work with scheduling the appt. Next time I need appliance survive I will definitely call Marathon.

Accurate and quality service.

AVOID!!!!

Can't remember what it was I was looking for but this place helped me get what I needed

2nd time using marathon. quick response, awesome service, fair prices!

I dislike writing negative reviews but due to the lack of not calling back after several attempts I would highly discourage anyone from using them as communication is key in any service industry.

Friendly, knowledgeable, timely, affordable and excellent customer service! I highly recommend Marathon Appliance!

misdiagnosed problem with compressor. Actually is the coils. Don't do compressor replacement. Why be in fridge business?

Rob knows what he is doing. He is through and communicates the problem and the solution for the appliance very well. Thank you

I have used them twice now. They show up and fix the problem on time as agreed. What else do you want in an appliance repair company.

Wonderful customer service and quick response. It so nice to find a home services organization that isn't buckle and dime'ing you! Love that they give back to the community too!!

JOHN WITH MARATHON WAS PROMPT AND CURTIOUS. HE QUICKLY ASSESTED THE PROBLEM AND GAVE ME A FEW OPTIONS. HE ONLY CHARGE ME FOR A SERVICE VISIT BUT WAS ABLE TO GET MY WASHER MACHINE GOING AGAIN. HE WAS PROFESSIONAL AND WALKED ME THROUGH MY OPTIONS AN GAVE A QUOTE SHOULD I CHOOSE TO DO THEM IN THE FUTURE. I WOULD RECOMMEND MARATHON IF YOU NEED AN APPLIANCE REPAIRED.

Marathon Appliance is my go to repair service. Service and repair was spot on for my washing machine. Reliable and trustworthy!

Marathon Appliance was best appliance repairman we have ever used!! Very knowledgeable and thorough!!!!!!

Super Fast service! They worked me in on a Friday afternoon to look at our only refrigerator. Thank you so much!

Marathon Appliance repaired our refrigerator. Very professional and great service at a reasonable cost. Would highly recommend.

These folks are really wonderful! Very quick, fair and informative. They know their stuff - they've worked on my fridge, freezer and washing machine and they are never stumped or at a loss. Great company

Rob was very prompt and professional. He took time to explain what was causing the problem with my ice maker and promptly took care of the repair. The price was very fair and I will use them again! Thanks, Rob!

Marathon Appliance did a great job fixing my dryer. Their diagnosis was quick and spot on. Courteous, quick service and reasonably priced!

Leaking dish washer. First guy came out last September. Said he would tighten door but he didn't know what caused the leak. New floors so thought I would try them again. My mistake. This guy says it will cost well over $250 for a small part. Paid him another $97 service call. Will buy new one and never call Marathon for service.

This company worked great for us for about 6 months. Prompt, reliable, responsive. Something changed in 2017. No phone calls returned, ever. Rarely reached a live person and if I did, she always said that she was just "helping out" and wasn't one of the in-office receptionists. Once I am sure I woke her up out of deep sleep at about 830am. Since I only ever reached her, I suspect that there are no in office receptionists.

Left countless VM and message with "helper", latter always promising to put call through as urgent but I still never received a call back. After months, someone finally got in touch and came by to look at our freezer, and said I'd get an email about cost for replacement part in a few days. Well I never heard back and now have been trying unsuccessfully to get a return phone call.

Finally, tried booking online and got no response there, either.

Not sure how a business survives with zero customer service. I doubt that this one will. Unless you are ok waiting months till your messages are attended to, I recommend finding another appliance company.