Tarrant Home Warranty Services

I can’t say enough good things about this company. Emily has really gone above and beyond for us. Our situation has not been a small task. Thank you so much for everything you have done and will continue to do for us.

Emily was very helpful and patient, the home warranty benefits offered beats the major corporations on all facets. Love supporting local businesses, especially when the product offered is superior!

We purchased a home warranty from Tarrant at the recommendation of our realtor when we purchased our new home. On Christmas Eve we had a pipe burst. Assuming that they were closed for the holiday we shut off the water to our house and called first thing Monday morning. The call went to voicemail, so we left a message and called again later that afternoon, receiving the voicemail again. No one ever called back. Another plumber that we contacted to make a back up appointment for later in the week called Tuesday to say that they had an opening and could come to our house. Tarrant never responded, so we decided to take it because we didn’t want to wait all week without water, especially with children to care for. A third call to Tarrant let us know that they had been closed the previous week and that they had no record of our call. After a brief check they let us know that they just deleted our voicemail without ever responding. They denied our claim that would have otherwise been covered because we went ahead with the repair despite the fact that they did not return our calls and had no intention of addressing our claim until after three calls and a week delay. They justified their coverage refusal based on the fact that we did not call another number not listed on our agreement and explained the situation fell outside their definition of normal circumstances because they closed the office for a whole week, a fact that they failed to add to the message on their claims line.