Arthur Hagar Air Conditioning & Heating

The only reason I even had them out is because it's covered at 100% with our new home build. They make you call back to find out when they'll be there rather than any normal company that gives you a window of time. I've had them out 3 times now to fix an issue that should've never been an issue had they installed the unit and duct work correctly. Highly recommend finding a better comment to go with and not bothering with them or their rude office staff.

I’ve only used this company because my builder used them and it’s under warranty. I’ve had them out several times now in one year. Their quality is awful. They are very unprofessional. Many things found wrong on home inspections. They will fight you tooth and nail to deny things found and try to make you feel inadequate and wrong due to pride and laziness. The proof doesn’t lie. They hate when others inspect their work and find things. They tried to say I voided my warranty by having their work inspected! An inspection is an inspection, it is not service and it doesn’t void a warranty.

I waited several weeks for today’s warranty inspection/repair and took of work/ cleared the day from important appointments. The tech stormed out after I explained his unprofessionalism and rude remarks were being recorded. He wouldn’t even look at the punch list given to him by the builder.

My two units do not produce the same temperature results, my ducting is not sized right, their is an abnormal smell only when the heat is started (not like the typical burn off smell- one that makes me dizzy and sick), the drip pans were not centered under the unit which could’ve led to attic flooding, the emergency condensate lines were installed backwards and water was constantly dripping, emergency drip lines are placed hard to view where you can’t see if there is an issue, the ducting isn’t correctly sealed in the ceiling and the blown insulation comes through the venting making me sick, an air return was blowing instead of sucking due to not being properly sealed, etc. The list could go on.

I highly recommend to never use this company.

Mike was great, we finally may have a cool bedroom! Just know if a technical issue, schedule way before 5, tech support leaves. We have to reschedule for a broken thermostat in another bedroom due to support gone after 5