All reviews for Modern Air Services

Our AC unit went out right before we hosted 30 guests for a baby shower in August. Erick was assigned and did a great job. He fixed the problem quickly, explained the problem and gave tips on future issues to watch for. He even remembered installing the unit 4 years ago. Great customer service.

Eric and his associate were professional, honest and extremely competent. On Monday, we had another company do a yearly service on our ac unit. When we scheduled the appointment, I requested a senior technician. They sent an employee with only a few years' experience, and no supervior. He was not in a company vehicle and did not leave any paperwork with the ac unit readings, or the service checklist.
We have two units. Both were working before the service call. At the end of the call, the tech said that one unit was -25 low and our second unit was -15 low on freon. He said they could not be repaired. He immediately started talking about how expensive freon is now, and we needed to buy two new units. We left for the afternoon. When we arrived home at the end of the day, the downstairs unit was not working. The next day, the company even sent a "comfort care specialist" to try to sell us two new new units. He checked the outside power to the unit and said the power was on.
Something did not set right with me and my husband. After talking with my neighbor (a Modern Air customer since 1992), I called Modern Air. They discovered the inside breaker was flipped for the unit that was not working. After doing a thorough service on both units, one unit needed a new capacitor, and the other unit needed a quick start pack. When they cleaned the outside units, I could see that the other company had not cleaned the units. I thought the pleats were gray. After a Modern Air cleaned the pleats, they are black again. Both units are running perfectly, and the freon is not as low as the other company tried to tell us. Please do not let other companies try to sell you a new unit if you do not need one. The other company tried to scam us.
We are so thankful we found an honest HVAC company with honest employees that are willing to go the extra mile for their customers. I will never use another HVAC company.

Our tech, Erick was on time and thoroughly checked out our system to make sure it was working properly. They offer a great maintenance plan to ensure maximum performance on our A/C and that our warranty stays valid.

We have been Modern Air customers for many years. We are completely satisfied with the work they have done for us. And now that Modern Air has added Plumbing Services to their company, we have become very satisfied customers with their plumbing department as well. We recently had our toilets reseated. Brian Kohutek and his assistant Duncan worked quickly and efficiently. They did excellent work and respected our home, making sure they took precautions to keep our i’m house clean during their work and afterwards. I offer the highest recommendation possible for both their Plumbing Department and their A/C Services. They.kept our old A/C unit running for years and then replaced it with a new unit when the old one gave finally gave out.. The A/C unit installation and subsequent service was and is exceptional.
Their prices are fair and the work is guaranteed. So if you need A/C or plumbing work done, I urge you to GO MODERN..

I'd used Ratterree for years, on a referral from a former boss. The work appeared to have been done in an honest manner-and generally for reasonable and customary rates, except for one time during summer where they gouged me for a fan. Having said that, they have spring "tune up" specials that they send out that include a few services-including some freon with the offer. I scheduled one. Tech shows up, advised me my freon is old-and not the type included in the offer. He didn't do any of the other items on the offer despite my mentioning the filters a few times and didn't do any drain service as I've had other companies do on a tune-up. Instead he goes out, tells me I'm probably 5-6 lbs low on freon, and...oh, by the way-it's $100 a lb from them. He also advises me now that I have to pay about 2x for the offer as i have two compressors. I called another provider and he tells me he can do it for 20-30% less. Problem: I can go with the other provider but now I still have to pay the ratterree guy $140 for stopping by, telling me they will roast me on price (at 13 times the purchase cost of the freon-13 TIMES the price!!). So I would save less at that point. In retrospect, I should have told Ratterree guy to leave and take my chances. I didn't, and had a MASSIVE bill for tune-up. Shame on you, Ratterree for becoming part of the low-life A/C rip-off providers. I'll never use you again, and have even considered starting my own A/C company to provide ethical and reasonable service.

Got here same day but charged me 294 bucks for a capacitor that sells for 25 bucks on Amazon(I asked for the faulty part upon replacement). Plus the additional 89 dollar service call. It is late July in Texas but still....294 bucks for a 25 dollar part plus the service call? I didn't even call this company. They came in place of Raffertee AC. That's who I called. I understand pooled resources and quick responses but jeez.....

I was so excited to work with Modern Air because they helped me with my air condition problem years ago. When air condition went out I calle Modern Air formally Ratterre Air. I was told that I needed to give them two payments one for the unit and labor; the other check Moden Air was supposed to hold (2 or 3 months) until I received the rebate from Oncor. The the day the job was scheduled I gave the worker the two checks we agreed upon. Modern Air worker then went straight to the bank with both checks and attempted to cash BOTH CHECKS. I called and Lucia told me that it was a mistake on their part. I was contacted by Modern Air informing that I need to schedule a final inspection. I did as asked; we scheduled an apt with a (4) hour window. The tech came 1 hour AFTER the apt window time. I scheduled a 2nd apt and the tech DID NOT EVEN SHOW-UP. When I called to speak to the office MGR Lucia, she was defending the company by saying that they are busy and the tech on the first apt wasn’t allowed to come in and do the inspection. After an hour late I fell asleep with my dogs. The tech was 1 hour late! NO CALL NOTHING! The 2nd FINAL INSPECTION. NO CALL NO SHOW! And the Office Mgr. has an attitude when I called to bring this to her attention. I WAS in love with this company! BUT NOW ITS CLEAR TO ME THAT MODERN AIR DOESNT CARE ABOUT ITS CUSTOMERS, AND ITS NOT IMPORTANT TO MAKE THEIR APTS I A TIMELY FASHION. The office mgr LUCIA, wanted to argue with me about her company failing to arrive and complete two SCHEDULED final inspection apts. I PAID MODERN AIR/RATTERREE AIR FOR AN AIR CONDITION UNIT AND THEY ARE REFUSING TO COMPLETE MY FINAL INSPECTION! I was floored at the UNPROFESSIONAL BEHAVIOR, and DISRESPECT FOR MY TIME AND MONEY SPENT WITH THEM! PLEASE BEWARE! THIS IS HOW COMPANIES HANDLE THEIR BUSINESS IN 2024. I PAID THE MONEY BUT THE COMPANY OFFICE MGR LUCIA DOESNT FEEL I DESERVE THE APPROPRIATE MATAINENCESERVICES THAT FOLLOW

They came out for a regular service call in May 2022, but didn’t complete the job as they said they needed to get filters and belts. 2 weeks pass and they call to collect the bill at which time I state that they hadn’t finished the job yet. The manager Julie was very rude and pushy saying I could pay now which I reiterated the work was not complete and they hadn’t returned in 2 weeks so far to finish the work. Another 2 weeks go by and I had to call multiple times to get them to come out and finish the work. So for a basic service check up it took over 4 weeks to complete the work which is normally done in 1-2 hours max.

Awful customer service and communication from this company. It was like pulling teeth to get them to finish the original work. I would not recommend them.