D Commercial Refrigeration

These guys were absolutely awesome. Highly recommend!!!!

DO NOT USE THIS COMPANY. I used this company for the first time on a 3 door cooler that wasn't cooling. The tech that came out, Tavish, was super friendly and communicate very well. My issue it truly not with him, my issue is completely with the company itself and it's billing policies. You see, the tech came out to find that the cooler had a bad relay. He had a relay, but after contacting the warehouse, they determined that it was the wrong part. He went to get the correct relay, installed it and the cooler was up and running. With that being known, here is where my billing started. Before Tavish, the tech left. I researched the relay (Amazon) and found that the cost was only $16.00. I figured that I would be billed fairly and agreed for him to go get the part. Well, they billed me $43.75 plus, 2.75 hrs drive time to get the part. Not to mention the truck fee of $75.00. They bill you $115/hr for drive time. PLEASE BE AWARE OF THIS so you won't get the same shock I did when I received my invoice. I did make contact with their company and spoke with Jessi. She did adjust the bill VERY SLIGHTLY, and said she was sorry, but that was their billing policies and that was all she could do. So you know, she lowered the part to $35 and drive time to 2 hrs. Not much of a break, but some is better than none. I am sure I can find a more customer friendly business out there that won't take advantage of a new customer.

DO NOT USE THIS COMPANY UNLESS YOU WANT TO GET CONSTANT PROBLEMS AND SPEND MONEY ON HIRING OTHERS TO FIX THEIR SHODDY WORK. They did the installation of refrigeration for our new facility and within 2 months we had coolers and freezers breaking down. They refused to pay for $35K we had to spend to correct problems on a brand-new building. Our blast chiller caught on fire within the first 15 months of operation. We have had to have technicians since we opened our doors to work on the system every few months, but 24 months into operation and the problems have never stopped. We finally had to hire a new company to come in and service our entire facility to fix the problems and do the job that D Commercial was clearly not capable of doing. I had discussions with them prior to making this review and since they don't want to do the right thing and fix the situation, I wanted to warn others from making the mistake of using them because it gets really expensive!