General Contractor reviews in Frisco, Texas

On a random day in August 2021, a pipe burst under our foundation.
What followed was an emotional roller coaster complicated by a global pandemic, supply chain constraints, labor shortage, inflation and an awful insurance adjuster.

Husband and I remodeled both of our homes - in phases - through referrals and have always been satisfied. But, the damage caused by the water AND its location made this remodel more challenging…one our prior contacts couldn’t scope. We needed ~2500sq/ft of flooring (wood, carpet, tile), replacement vanities for guest and master bath, drywall patches, painting, retexturing, baseboards, electrical, etc. After a quick google search, I scheduled an appointment with MTR. Initially, the path from estimate to signing the contract/beginning work was frustrating but as our project progressed we learned why and developed a personal understanding.

Each person I met/spoke with at MTR, treated us with understanding and compassion. After uprooting our livelihoods and making the decision to report our insurance company to its regulatory agency, this small detail was very welcoming. Daniella’s customer service skills are superior. Emails and voicemails were always answered timely and thoroughly. She offered valuable advice throughout the process that aided our claim with our insurance provider.

Our project manager, Alberto, was equally great. Patient in answering our questions, calls, emails, voicemails; flexible in providing quotes for our requested changes and drafting work orders for our pending signature. Very detailed oriented, thoughtful in his approach, very kind and respectful to our family and the unfortunate position we were in. We never “chased” him for an update…he always provided an ETA for his arrival and notified us once he was done for the day being sure to lock up each night. Despite the entire home being under construction, he still made a daily effort to tidy up, even if it only meant stacking boxes in the garage. At the last minute, we hired a different flooring company. This meant MTR had to work around a different company and honestly, this concerned us. Alberto quickly eased our fears and the other company praised his professionalism. He could write a book on effective collaboration because it was seamless and did not interrupt our timeline whatsoever. We realized that Alberto offers his current projects his undivided attention. The small nuisance that worried us in the beginning, turned out to be his best characteristic.

I would be remiss to not mention that MTR’s pricing was higher than the quotes received from other companies. With this being an insurance claim, we expected to be fully reimbursed. That wasn’t the case….our provider paid up to the xactimate price and we are stuck with the remaining bill. That being said, we are living in an unprecedented time. We believe MTR’s pricing was fair and honest. And we are so highly pleased with their work and service and all things in-between that we know hiring MTR was the best decision we made.

On the last day of our project, I inquired on the meaning behind the acronym. I learned MTR stands for “More Than Remodeling.” I must say, they absolutely live up to their name. Should any of my neighbors or friends find themselves in the market for remodeling, I will happily refer MTR. And we will definitely be calling them for future projects, too!

We've used MTR twice and have two more jobs that we plan on completing with them. Our experience with MTR has been outstanding from start to finish.

What we specifically like about working with MTR:
- They wait to begin a job until all materials are in-hand. While that means that we might start a project later than hoped, it means that once the project is started, they finish on-time and with minimal disruption. The work is done FAST.
- They communicate regularly and thoroughly. Through email, text and phone calls, I can always count on getting quick answers.
- They ensure that their work is clean from beginning to end. They taped off walls and doorways to make sure dust doesn't get tracked throughout the house. And when the work was complete, they thoroughly cleaned up after themselves.

The pictures speak for themselves. We've had them rebuild our guest bed and bath and replace our flooring.

Special shout-out to Daniella & Albert. They make remodeling fun!

When it was time for some updates and remodeling to my home, I used Google to help me identify a short list of local contractors. Imagine my surprise when the highest ratings were for a company less than 5 minutes from my house! Everyone in the office was so friendly and with the help of the project manager, Alberto Angarita, we began two significant projects in my home and a series of updates for my 10 year old, builder’s grade house. Alberto made sure everything was protected with paper and drop cloths and did a final sweep each day after his team left. Over 3 months, MTR enclosed my formal dining room to be a home office, updated a master bathroom into a personal spa, and tackled a laundry list of home updates, like replacing all the can lights with integrated LED ceiling lights. Alberto frequently reviewed progress and my satisfaction with the variety of quality services MTR provides: plumbing, electrical, framing, painting, you name it! Communications by Daniella and Samantha were polite and frequent and no question I had went unanswered for long.
Delays in the schedule were always my choice and the MTR crew were patient so I could get the materials I wanted as the projects continued. They were very flexible and appreciated the investment I was making shouldn’t be rushed. As a final step, they arranged cleaning services and wall/floor touch up to anything that was missed during the projects. I am beyond pleased with the responsibility everyone in the MTR family took to ensure my expectations were exceeded and they delivered the best quality results. I’m starting to save now towards a kitchen remodel I wouldn’t have done by anyone but MTR now!

I want to take this opportunity to thank and recommend MTR for their great work renovating my house and replacing the roof after the recent hailstorm. They're a family business that truly cares and provides the best customer service with excellent communication, which is hard to find these days. They're 100% honest, do fair work, and leave everything super clean! Thank you guys for your work; I really appreciate it!

My wife and I had MTR remove a wood shelf in our laundry room and replace it with cabinets. Alberto was fantastic overseeing all aspects of the job that included the estimate, demo, wall restoration, wall paint matching and cabinet installation. This was our second project done by MTR and we highly recommend them.

I built a gazebo for a client and wanted a thatch roof. Problem was, I couldn't find anyone who does thatch in this part of the world (central Texas). And what natural, local materials would they use? I wanted something durable and cedar shake just doesn't last long. This was in 2018. It so happened that I had a friend with 40 boxes of LP records. Could they work as shingles? I checked with the client and he said I could go for it. I put down ice & water shield underlayment on the roof deck and installed the records on top. As soon as the sun came out the records curled like potato chips. But they held and, amazingly, it worked for 6 years!
But I knew from the beginning I would need to find something more suitable, more durable. I found MTR online and started researching their recycled plastic thatch. When I called them, I had the feeling like I was in a mom & pop style hardware store - everyone I spoke to was friendly, very patient, and well informed. The thatch is expensive, but has the durability and look I was after. And they knew enough to sell me exactly the amount I needed. Thank you, MTR!

When I say this company has the best customer service I have ever experienced. They were patient and answered every question with ease.

Great service! Our technician was very professional and detailed with measurements for our mirror installation.

Emad was on time, worked efficiently and went above and beyond to get the job done. He was friendly and extremely helpful with a project where I was in over my head!

I highly recommend this company, it really is number one.

I wish I could give 10 stars!!! Amazing service and quick turn around.

Darrell was great, kept us updated, had to go out for some tools but came right back, great experience.
Thanks!

Great communication throughout the project. They arrived when scheduled and we are thrilled with the work they did!

We had a wonderful experience with this group. They hung all my mom’s pictures in a couple of hours. They were kind and professional.

Arash was amazing, he communicated with us the day of service, advising when he would arrive. He was on time, and extremely professional and friendly. My wife and I had struggled with hanging curtains in are living room (two sliding glass doors) due to a fire wall, and metal in the wall. Arash came and walked us through the entire process and successfully hung the curtain rods and curtains. We highly recommend Arash, thank you

Had a great experience with DPS360. They were prompt, communicated well, and did quality work.

Ali helped me so much! I moved into a new place and couldn’t figure out the washer/dryer hookups. He was professional, fast, and did a fantastic job.

Absolutely outstanding service from this handyman company; cleanness, on-time, professional. Their attention to detail and commitment to customer satisfaction sets them apart. I highly recommend this company for any home repair or improvement needs.

I recently had the pleasure of working with DPS360 for a comprehensive home remodeling project in the 75035 area of Frisco, TX, and I couldn't be more satisfied with the results. The project took 25 days to complete, and DPS360 demonstrated exceptional professionalism and efficiency throughout the entire process.

The remodeling involved several key aspects of our home, including plumbing, flooring, painting, and the creation of custom-made kitchen cabinets and an island. DPS360 deployed 12 specialized teams to handle each segment of the project, ensuring that every detail was meticulously attended to.

A special commendation goes to their supervisor, Ikbal, who was truly top-notch. Ikbal took the time to understand our tastes and preferences, guiding us through the renovation with expertise and keen attention to detail. His ability to translate our vision into reality was impressive and greatly appreciated.

From start to finish, DPS360 exhibited remarkable craftsmanship, dedication, and a commitment to quality. Our home now features beautifully installed flooring, expertly painted walls, and a stunning custom kitchen that has exceeded our expectations.

Thank you, DPS360, for making our dream home a reality. I highly recommend their services to anyone in need of top-notch remodeling work.

Best regards,

Not sure how they got 5 stars. First they requested a deposit of 20% which tells me they aren't professionals. They waived the 20% after my wife told them no and than told my wife they accepted zelle for payment. 2nd red flag for me. So we told them we would pay cash. They scheduled us and told us they would arrive between 9 and 1. By 12:45 my wife texted the guy to have him tell her their guys were on another job blah blah blah. He told her he tried to call twice but the call didn't connect. Yet she was able to text him....so we cancelled. Not recommened. Would not consider for any business.

Professional, friendly, on time and did a great job. I have to say they were honest and reduced the total bill because the materials needed were less than expected. Thank you.