HVAC reviews in Galveston, Texas

They arrived a little early for the appointment. Definitely a first. The technician was thorough and informative. The office staff is also super friendly and helpful. All of my interactions thus far says this is a very nice outfit to work with.

Did a fine job getting me fixed up when I got home to an 87 degree house and no AC. Came same day, on a Friday evening, and Aaron was professional, courteous, and explained everything along the way. I don’t even bother with my home warranty company anymore, these guys won my business

Excellent service! Aaron was professional, polite and friendly. He explained the problem, let me know my options, was super patient and very knowledgeable. Our house was 90 degrees inside and he got our AC up and running in no time.
Previously I had spoken to another technician and he was also friendly and gave a call back which was awesome. The lady who scheduled us so quickly is an Angel. THANK YOU Aaron and everyone @ Roberts Air!!

Very pleased with follow up after a new installation! Always responsive to our needs

I could not have asked for anything that the professional provided. I was informed, kept updated and asked about my current and future needs regarding Heating and Air maintenance. He discussed in terms I could understand. Thank you and highly recommended even in an urgent situation

I recently called Roberts Air, and I was thoroughly impressed with the customer service I received from Christina. She was an absolute pleasure to speak with. She had a friendly, welcoming tone and was more than happy to answer all the questions I had. It’s rare to find such knowledgeable and courteous service over the phone, and it made the entire experience smooth and reassuring. Thank you for such excellent customer support!

Long time repeat customer here. I love this company. Their work is excellent, their prices are reasonable, their service is quick, they have amazingly smart knowledgeable staff who have been with them for many years (Mario is a gem), and they never laugh at my stupid questions. They even have a REAL PERSON who answers the phone late at night!

I recently had the pleasure of speaking with Christina Ochoa over the phone at Roberts Air LLC and I couldn't be more impressed with the level of service she provided. Christina was incredibly helpful, attentive, and knowledgeable. She went above and beyond to ensure all my concerns were addressed and provided solutions that exceeded my expectations. Her professionalism and friendly demeanor made the entire experience seamless and enjoyable. I highly recommend Christina and Roberts Air LLC for any air conditioning needs.

Roberts Air & the team of tech have been consistently expert at their work. We had them install a complete replacement recently and the job was on-time and great quality.
I recommend Roberts to anyone in Galveston who needs a reliable service team.

I called Roberts to get an estimate on changing a warranty covered fan motor on a Goodman condenser. A tech was sent out and subsequent unauthorized $90 service call was initiated. The tech told me it would $318 plus they $90 fee. The $90 fee was subsequently reverse with a new total charge of over $500 charge for replacing fan motor. Not at all happy here!

Unfortunately, due to an improper install, (unit was not level, drain pan was not placed directly below the evaporator coil, the overflow switch was not wired properly, and the filter was damaged), our brand new $14K unit leaked. Because the air handler was in the house on the second floor, and this is a vacation property that is rarely used, the continual leak caused the ceiling drywall to cave in. While the Roberts Air LLC technician stated that this was a bad install by his team, the owner of the company was rude and indifferent to the damage and still charged a $173 technician fee for his tech to tell us that the install was bad. We knew that.

Called and made an appointment, was told they would be there in the afternoon. Tech showed up within an hour, Excellent customer service! Tech evaluated the system and got the unit back to standard conditions - cool as a cucumber now. Highly recommend this company - Hosea

Aaron was amazing! He came out late when our home was 90 degrees. He was super thorough and made sure everything was working properly. Would highly recommend!!

Always prompt, professional and courteous. I’ve used Robert’s Air for issues large and small and they don’t disappoint! Mario, the technician is personable, knowledgeable and a great representative.

I have used Roberts Air twice in the past month for 2 separate issues. Both times were after hours. Christine answered the phone both times and was extremely helpful and responsive. The 1st repair technician was Mario and the 2nd repair technician was Connor. Both technicians were very professional, respectful, on time, effectively communicated the issues and repaired the a/c in a timely fashion! I highly recommend Roberts Air!

Great service today from our tech Aaron. He was very knowledgeable and courteous. He helped get our AC back to cooling correctly and had some good ideas on how to keep us cool this summer.

A/C crashed and Aaron at Robert’s air was on it. Came out, told us to leave it off for the next 3 hours, he came back and within an hour it was rolling. This company is very prompt, their schedule matters to them. If you have them out, expect them to be fast, the work to be done correctly, and in a hurry to get to their next appointment.

Aaron was prompt and friendly. He knew what he was doing and did not overcharge for his service. More importantly, he kept me informed as to what he was doing and why, in easy to understand terms.
Aaron is coming back should I ever need AC service, and I recommend him highly to you.

The technician were professional and provided detail information about the repair and work they performed. I was satisfied with their work.

Called Tuesday am with problem. Steve called back immediately and dispatched Johnathan. He was prompt organized cleaned mini split system corrected problem. Cleaned up and out the door by 2 pm. Great company and service.

Mario came by and within just a couple of minutes had diagnosed the problem with the air conditioner. Cool air running within moments! Great customer service from the time you call until the technician showed up! I highly recommend!