Appliance Repair reviews in Granbury, Texas

Excellent service! Mike was able to quickly diagnose the problem and even had the correct part on his truck so he could fix it the same day.

I would recommend appliance & More. They were able to get the parts needed for my washer and refrigerator fast and repaired them quickly. They Thoroughly explained what was being done and the cost. If I need them again I will not hesitate to call them. Thank you

We've used Mike on many occasions and have always been more than pleased with him. Great Company. Would recommend to anyone.

Technician came on a service call today for my refrigerator. Very professional and knowledgeable. Reasonably priced. Will call again when the need arrived. Will refer them.

I talked with them at 9:00 this morning! Mike was here at about 12:30, diagnosed the problem with my dryer, had the parts, repaired and left in under 30 minutes! Very courteous and professional!

Had lightning strike our transformer Sunday which messed up our fridge. There's not any office staff till Thursday for whatever reason but called the on call tech. Told him, kirk, what happened and asked even though its very short notice, if he could please come and just take a look. He had no problem with that. He was Very nice and respectful. Didn't even get irritated with the short notice! He called to let me know he was about 15mins out. When he got here he was friendly and went straight to work. It turns out he had the part already and within 20 mins had it fixed and working properly. He even explained what it was that was broke and showed me the part!

These people are terrible! Wouldn't pull the dishwasher out to even look at it. They said I'd have to get someone else to pull it out of the wall so I had to hire someone to come and pull it out for them. Took three weeks to get a fuse. Guy came out supposedly installed the fuse, but did not hook the electrical up to see if he fixed it. I had to pay the handyman again to come and hook it back up and it did not work. The guy from Appliances and more said it had bugs inside the washer and showed me pics of bug droppings. I think This guy knew he had not fixed it and only took those photos to use that as an excuse why it didn't work. I have a home warranty plan and they recommended them. This company is a joke!

Second time they have come to my house, excellent customer service! This guy knows his business! Reasonably priced and honest!! If you are in need of an appliance repairman, call this company!! I am a customer for life!

If you have appliance issues, this is the company to call! They have repaired three of my appliances in the past six months and I couldn’t be happier with their service. Additionally, all of their staff are super nice and accommodating.

We were given this place through American Home Shield. They have been nothing but courteous on the phone, but the person they continue to send out to our house has no clue what he is doing.

Kirk has been to our house about 3-4 times now over the past month and does not appear to have the capability to run or possibly understand how to run a diagnostic test on the dishwasher.

He has replaced 3 items as of now, has taken over a month to get the parts and then spends about 15 mins and looks flabbergasted that nothing has worked. He then looks at it and then says to order another part.

Company has not been able to send anyone else out, continues to waste our time, American Home Shield's, and likely should not have Kirk working for them as he clearly has not clue what he is doing. We have been without a dishwasher for over a month now and this is not how things are supposed to be handled.

Very Dissatisfied with the lack of service.

EDIT:

After the owner's review this is my response to him.

We have not no showed to any appointments. I have texts from one of your employees as well showing that we could not make the appointments scheduled as no one was home. So that is in fact a lie.

I have requested much of this to be expedited and while I understand that you have to give a diagnosis code, I have been informed by AHS that you do not always give them the diagnosis code the same day which has been problematic for them to get the part.

As for the timeline, I was informed by your worker that you all do not come after hours which is reasonable, but when someone is having an issue which you yourself agree is complicated, one would think that someone would be attempting to correct the issue, not go off hunting instead.

My apologies that the rating is not up to par, but neither has been the service.

I have also called AHS and they have stated that you have not contacted them, but I did play the voicemail you decided to leave me which "was concerning" to them and they have initiated a reach out which I assume will take just as long as sending them a diagnosis code.

Our refrigerator, old reliable, had a problem dispensing the ice - all else worked fine. Mike came out to check and found the problem was the motor that operated that part of the ice making/dispensing. He promptly ordered the part, got 'one' in about a week, came right out and OOPS, my fridge, being kinda old, needed a different one than the supplier sent. No biggie for us but Mike was right on it, took a picture, did all that needed to be done to get the correct part. He came right out, as soon as he received it, and our ice dispenser is working like a brand new one. Yes, there was some delay, not due to any fault of the service of Appliances & More or Mike. In the end, all that mattered to us, and to Mike, was that we got our service back. Everyone runs into a snag now and then, but Mike worked right on with what needed to be done, smiles all the way and got us going. I WILL call them any time I have a fridge problem - that kind of courteous and 'get 'er done' service is hard to come by in today's world.

Excellent job! Very professional. This is Mike’s third visit to our home.The first two were to repair refrigerators. Repairs are lasting, reasonable and timely. I will call him again, if needed.

They are the best! If it's cheaper to buy a new one, he will tell you. Fortunately, he has been able to repair my appliances (or explain why it's doing what it's doing). I highly recommend this company.

If you have a home warranty and use this company I wouldn’t expect much in way of having your appliance actually fixed. After ordering parts and then realizing they misdiagnosed the problem they tell the warranty company it is now a manufacturer defect and never fixed anything and now it’s not covered under warranty. Homeowners take your business elsewhere.

Mike called a few minutes before he came, which we appreciated, fixed our washing machine quickly, gave helpful advice to prevent our problem from happening again, and was very polite and professional. This man knows his stuff - we will call him again, and do recommend him highly.

Had a service call performed by Appliances and More of Granbury for a home warranty company in 2020. Their office staff were very polite and expedient in scheduling the service call. The technician was very polite and well versed as he explained in detail what he was doing as he was doing it and solved the issue very expediently. The service technician found the issue to be parts that were left unattached by a previous contractor(not an A&M technician) to be the root of the issue(various screws for mounting and those that held cosmetic and noise canceling items in place properly). Once the issue was resolved the technician then attached these components properly thus leaving the unit running and looking far better then it did when he arrived(it is also far quieter). I could not be more pleased with my experience with Appliances and More as a whole and would definitely refer my friends and family to them A Dare.

Our fridge stopped working right before Christmas and we called Appliances & More to see what we needed to do. Bobby was extremely helpful and patient and told me exactly what I needed to do until she could have a technician out. Mike came out a few hours later and he quickly figured out that we needed a new fan motor. Great company would highly recommend to anyone needing any appliance work done!

We are very satisfied with Appliances and More. We were having trouble with our oven and scheduled a service call. They provided outstanding communications and arrived during the scheduled appointment window. The gentleman who was here is very knowledgeable and was able to quickly resolve the issue with our electric oven. The fix turned out to be relatively minor, and the service fee was very reasonable. I highly recommend Appliances and More.

My dryer wasn’t heating up. I knew to check the vent and make sure it wasn’t clogged.
Afterwards I called Mike at Appliances & More. Got in their first available appointment. The technician arrived and had the repair completed in less than 45 minutes.

Absolutely the best. Great people I would even recommend them to my mother.

Mike took care of all my problems in a short time and was very efficient in doing so. Thanks for the good service.