Contractor reviews in Grand Prairie, Texas

Bad customer service

I love this store, workers are kind, helpful, and always willing to help.

I saw A Refrigerator that was $879. I was told there was no delivery because it was Clearance,there was no delivery available. but delivery was free if i bought a $400 item. Does this mean that HD does not trust their repaired items to the extent that they will not even drop them off? So it would not be smart for Me to trust them.

Wife and I waited in the door section for over 20 minutes. Found a worker and asked who was supposed to be working that section. He made an announcement over the intercom saying customers needed help in our section, but nobody came still. All we had was a simple question about installation costs. Pretty frustrating customer service.

Rob Sims is the best. Thank you for your help. Very professional

Mr Gates is a prejudicial and judgmental element of this here fine company, he accused me of being erratic when I govern myself in such a calm demeanor.

Home depot had been a great place for me all the times. And I am pretty much satisfied with the services of Home depot, no complain. But very unfortunate things happened yesterday on Sept 03, 2025 around 11am, when I asked for exchanging of my garbage disposal. The young girl named, "Desiree" was serving me. As manager found out from my home depot card that it crossed the warranty period one year, I have nothing to say about it. But her (Desiree) behavior and attitude were absolutely not tolerable, her attitude and way of talking needs more counseling for her. I felt highly insulted, her way of talking gave me an impression of 'an act of racism'.

I told her that I will review about it, very disrespectfully she said, "you can't do shit to me, my manager is here." Then I bought the new garbage disposal and manager gave me $25 discount, thanks for that. And finally I asked Desiree, would please help me the old garbage disposal to put in the trash? She very rudely replied, "there is there is trash can outside, you go and put it there, it's hazards"!

If that is attitude of a person in customer care, I wonder what kind of care she will provide to the customers??

If you love what you do for a living naturally you'll find yourself here.

Really Home Depot!?! .... I just had an estimate on installation of 8 ft tall vinyl fencing (183 feet), $12,120 was the estimate and that's with a discount! It's my fathers house that needs the fence and he lives in a single family home in GRAND PRAIRIE, it's not like he lives in Colleyville or on a ranch, it's just a small home. Also why do these estimators seem to get annoyed when you ask if they're any discounts available like Military or senior discounts...... Anyways I just couldn't believe how expensive it came out to be.

Started remodeling my house back in November and pre purchased allot of items. I’ve been working on after work and on weekends. I purchase some copper pipe and some fittings around $60 and finally got to the part of this project to use them. Got the wrong size so I decided to go back to Home Depot to swap out the pipe and fittings and had the receipt. Customer service pretty much told me I’m stuck with these items because it’s passed 90 days old. Am I the only one that sees a problem with this?