Berrett HVAC & Plumbing

While I feel the services provided are as good as any other professional company the thing that pushes my railing up is the technician assigned to me. Clarence does a great job of communicating and ensuring that he checks to see if any additional services or attention is needed to an area for the monthly service call and I really appreciate his willingness to go that extra step.

I picked this service for my dad who is 80 years old because it had 5 stars and I work and take care of my grandson. Well when they came out to do the job ( which was about 2 thousand dollars ) they did NOT bring the right covering for all beds. Sprayed and left a bed half covered on beds because they had wring size and just left it like that.I had to call them to see about fixing that problem. And so they made an appointment to come back out 2 days later. Wellwhen 2 days came they never showed up or did I hear from them. On my break from work I called them and they told me I did not have an appointment but can have someone else out in 5 days. It was unexceptable and I needed to talk to a manager. My dad who is retired and sick pulled the money together and paid in full. So to me they just dont care and will take advantage of you!!!So they were already paid and refuse to get a manager. Finally after 20 minutes they pass me to a manager after attempting twice to reach one. The manager tried to tell me the coverings are not a big part of the job. I asked but they are part of the job and you all didn't complete your job. I was on the phone with her anther 20 minutes and I explained to her. I picked this service because it was 5 stars now I didn't get the 5 star treatment. What I got was 1 stars. You all got paid and do the want to complete your end and now I am hassling trying to get you all too your job. And this is not what I wanted to go thru. I wanted a hassle free job. I pay you come out do a 5 star job and we are happy. I wouldn't recommend this place I should of shopped around and not went by the yelp! Lessoned learned. Well my dad still has bed bugs. Out of two thousand dollars...they said he had to pay another 2 thousand after 90 days. When they didn't even do their part!! THEY ARE A RIP OFF ON SENIOR CITIZENS. THEY TAKE ADVANTAGE OF PEOPLE !! IF YOU HAVE MONEY TO THROW AWAY BY ALL.MEANS CALL BARRETT.

We've gone through 2 different pest control companies before contracting with Berrett. And happy to say we don't have to look any further. We've used them for the past year and I'm extremely satisfied with their service. I'm always impressed with their customer service and prompt attention to our needs. I feel like they put us, the consumer first, which is becoming a rarity these days. Our technician, Brandon, is timely, helpful and always professional. But most importantly, solved an issue we dealt with for years when the other services couldn't. Highly recommend.