Hornet Appliance Services

I submitted a repair request 06/29/19 to my home warranty service due to refrigerator leaking water, not cooling properly, and not making ice. The job was assigned to Hornet Appliance Services. A technician who spoke little English arrived to the house 07/04/19. He said many parts missing which I equated to many parts required replacing. He said someone from their office (Hornet) would call me Monday 07/08/19 to schedule appointment. I never received a call. I called Hornet Friday 07/12/19 and the young lady I spoke with stated parts were ordered and they would contact me to schedule appointment once parts were received. I contacted home warranty 07/15/19 to share my dismay with the timeliness of service. I was told all parts should be received by 07/19/19 and I would receive a call from Hornet to schedule appointment. I did not receive a call. I called Hornet and was told all parts had been received with exception of a rail. I requested a technician be sent out to complete whatever repair(s) could be done with the parts received and an additional trip be made to install the rail when it is received. It is now 08/05/19. The refrigerator has not been working at all since 06/29/19, no one has contacted me to schedule the repair. My dad is diabetic and we have been using an ice cooler/chest to keep his insulin cool. All groceries have spoiled and we have been unable to store food. Thus we have to order out everyday $$$. This is an urgent repair however the service received from Hornet does not reflect this at all!! This is poor service from Hornet and reflects negatively upon the warranty service that contracted them.

Worst appliance repair company I have ever dealt with. Over a month ago I was assigned this company by American Home Shield to fix my washing machine. After telling me that my seven-year-old washing machine would need extensive repairs and parts, my service technician went out to his truck to see if my warranty company wanted to repair my washer (which would easily cost over $500) or replace it with a new one. The guy never came back! I waited to hear from Hornet for a week. When I called them, I was told that their computer system was down and that they would call me back later that day. No call. I have since called them five times trying to find out the status of my repair. It took talking with the warranty company before I found out that the machine was going to be repaired, and that it would be three weeks before the multiple parts needed would be in. When my husband called Hornet, he also couldn't get his call returned either. Even the warranty company was unable to contact them. Finally I received a call five weeks after the initial service call, that they wanted to make an appointment to fix the washer. After making an appointment for 10-2, I received a text and an email confirming my appointment for that time. Not 15 minutes later, I received a text and email that my appointment was being confirmed for 1-5 pm. I immediately both texted and emailed them back that this wasn't acceptable and left them a number to contact me. Guess what? No call again. When the tech still hadn't arrived by 5 pm, I called again and had to leave a message which at this time, no one has (surprise!) returned my call. The tech has now shown up a half hour after the end of my window, and just told me that he was given my service call as a fresh call and has no parts to fix my machine! What a cluster. Don't use this company to fix anything! Absolutely the sorriest repair company on the planet!

Contracted with AHS. They came twice, once last year and once 2 weeks ago for my broken freezer/ice maker which is connected to my refrigerator and they found a leak then claimed they needed to replace a part but never came to replace the part. After a while, my refrigerator also broke although it was perfectly fine before they came. I called them and their customer service was extremely rude then hung up on me when i told them they broke my perfectly fine refrigerator and that they didn't bother to replace the original issue which was my freezer/ice maker. Now this company is not reporting the issue to AHS which prevents me from getting a replacement refrigerator as AHS has no report from Hornet's technician. I want Hornet just to report it as broken to AHS so that I can get a new refrigerator as it is extremely obvious that Hornet can't replace the broken part. Don't contract them for repairs and don't get AHS as this is the company they will send. Terrible customer service and terrible repairs!