SUNDEK of Houston

Wet professional service and worked with me beyond expectations. I have Sundek around my pool and it needed repair, resurfacing and recoating. They provided a quality finished product. I would recommend them. thanks Steve M.

Overall it came out like we wanted. But to get to this point was one of the most frustrating things I have ever had to deal with. I signed the contract on Aug of 2021. Was told we would be on the schedule for December. I thought was excessive but oh well. Some time shortly after I signed the contract my salesman left the company. We got passed around several times. I started calling in November to find out if we were still on schedule. To then find out we weren’t even on the schedule, they still hadn’t produced a sample for us. Long story short we didn’t get our pool decking done until Mid-March of 2022. So I guess if you have 9 months t months to wait these are your guys. They were the most reasonable on price though. Because of how we were handled I’m not sure I could recommend them.

Sundek came highly recommended by two different landscape companies. My project was surfacing my large back patio. My salesperson came out and we discussed the project. My biggest concern was leveling the patio as we had a spot where water gathered. I was assured this would be done. When the project was completed I noticed leveling was not done. The installation crew (the most professional part of this experience) told me they noticed it needed leveling and even went back and contacted the office regarding this. The crew was told it wasn't part of the work order. You would think right there that perhaps my salesperson would reach out to me. Unfortunately, that wasn't the only issue. The joint mastic was poured on a windy day. This caused drifting and unevenness. The installation crew was not happy with the end result and said it would need to be torn out and redone. This also was never done. Instead, apparently they were told to fix it, so they came out with a razor blade and hacked away at the drifted areas. Now it is just a choppy mess and the color is mismatched. My salesperson came out (all he wants at this point is final payment and doesn't seem to care about quality) and painted over one section of the mismatched mastic. He called and asked for payment. I told him he only did one section. He did leave paint and I thought about doing it myself. I thought better and texted him to finish it. He never responded. I'm sure Sundek delivers a quality product. It seems like my salesperson really dropped the ball. I have to add, when I pointed out they forgot to level, the offered to redo it for another $1,200 (it is a very small section). I declined that offer. With two major mishaps it would have been nice for the owner to reach out. Instead, all I get is my salesperson asking for final payment.

3/11/21. I am updating and editing my review because Jonathon with Sundek came out to review the job and made everything right. I appreciate his concern for customer satisfaction and a job done properly. A telltale sign of any company is how they deal with issues, and Sundek came through.