Sir Grout Houston

Excellent company! We have a large two-shower head Master Shower that was having some grout/caulking issues. Based on other reviews, I called Sir Grout to explain the problem and set-up an estimate. Estimate was quickly scheduled and performed as scheduled. The Ops Manager that performed the estimate was thorough, totally knowledgeable of his product/service, and took as much time as necessary to thoroughly explain the issues and project plan to us. The Tech who preformed the work was outstanding! Once again, he went over everything with us and did a meticulous job on the re-grout. Went out of his way to ensure that a grout issue left over from the initial house build was taken care of.

Sir Grout is very in-tune with COVID-19 safety precautions. They offered us a virtual estimate (we declined), came and worked masked, wore booties, minimized payment contact, etc.

Overall, an excellent experience with Sir Grout.

What a disappointment. We used Sir Grout a year ago to repair and seal the travertine in one shower and to clean and seal the tile in another shower-- and we were pleased with their service and the results. When I recently discovered a crack in our travertine shower floor, I immediately called them expecting the same good work and service for this repair job. Wrong!

They apparently didn't care to get repeat business and basically told me our job was too small to be worth their time. Mark couched it as being honest and considerate: "we would have to overcharge you and we probably would not be able to do a good job up to our standards if we repaired this.... and it would cost you too much to re-grout the entire floor." When I told him I was disappointed and had called them because they had done good work for me just one year ago.... Mark said he would talk to the owner and call me back in the morning. Have you already guessed that he never called back?

1 star for really poor customer service, a blatant mercenary attitude, and a disregard for customer loyalty and company reputation.

The silver lining is that I found a wonderful company that did the repair work the very next day: The Grout Doctor. They did a beautiful job. Call them instead!

I had a mosaic marble floor installed in a bathroom by a less than competent contractor. Sir Grout came in and re-grouted the floor and made it look amazing for less than $500. I was about to have the floor ripped up when I saw a Sir Grout van in the area and am so glad I gave them a call. Thank you Courtney and Ruben for your professionalism, timeliness, and workmanship.