House Cleaning reviews in Houston, Texas

I cannot recommend against Lollimaids strongly enough. Whatever good reviews have been posted are likely, as below, from a time when the service was better than its current state. Echoing a previous review, this service was at one point reasonably good, with punctual and satisfactory cleanings and adequate communication from staff. Unfortunately in the preceding ~8mo, there have been repeated mishaps, from outright not cleaning certain areas/things (dishes/sink) to reddish stains on a couch presumably from a cleaning solution to now actual physical damage to parts of the bathroom. Furthermore, the garage door has frequently been left wide open in spite of both written and verbal instructions for each cleaning to call or text before and after arriving so I can close the door remotely when needed.

I’ve been using this company for nearly two years, but I’ve finally decided to stop. The quality of the cleanings has been inconsistent, and when I specifically requested a certain cleaner, I was met with resistance. I’ve reached the point where I’m tired of paying for a service that isn’t meeting my expectations, so I’ve switched to a different company. I tried to give them a heads-up about my frustrations, but today was my last day with them.

I had a fantastic experience with Lollimaids! The team (Hannah and Andrea) did a deep clean of my home, and the results truly lifted a weight off my shoulders. The primary bathroom, in particular, was transformed — I honestly didn’t think it could ever look that clean again. Same with the secondary bathroom and the stovetop, which had been a longtime struggle.

As someone with a lot on their plate, having this taken care of professionally was a huge relief. Everything looked clean, smelled fresh, and I didn’t have to do it myself — that’s a win.

I did have a couple of things go missing (a small sentimental item and a faucet piece), and while there’s no way to know what happened, I appreciate that the company followed up and took my concern seriously. That gave me some peace of mind.

Highly recommend if you need a deep clean that makes your space feel fresh and livable again.

They are very responsive.I was not happy with their first round cleaning,after I sent photos of all the dirt spots to them,they promised either to provide me a recleaning or refund ,I chose the recleaning,and I’m really very happy with the re cleaning now!

Update on review-
Claudia from the office called me to apologize and say will honor the job tomorrow since I booked a month ago. She was so kind and helpful and found two ladies able to do it. I was shocked and grateful. Then a few hours later, she wrote to say the owner told her to give me a 25% discount. Who knew this would happen. It shows there really are good people in the world who try to make things right

DO NOT USE THIS SERVICE
they booked me many weeks before a job and then canceled the day before and I only found out because I called THEM! I even got an email this morning to add my credit card to the account and they were confirming arrival tomorrow. I called and Carlos in the office acted like too bad and said he sent a text. I never got that. If someone doesn't reply you are supposed to check in again. This is terrible business. I had heard awful things about Lollimaids but I was giving them a chance. Do not use them!!

In the middle of me trying to book an appointment after going back and forth through text messages, as soon as I am about to book they respond “ someone just took this slot” , after we discussed a certain time. This company is a waste of time.

Finally made the decision to stop using this company today. The quality of service has gone down and the customer service is terrible. Over time the maids have broken my blinds, my shower door handle, and my curtains. They have even damaged some of my personal property while cleaning. Each time they don't say anything and wait for me to discover it first. Furthermore there are times when the cleaning is not done properly, like the time when they left my toilet DIRTIER than they found it. The final straw came when their customer service TEXTED me to confirm an appointment (that was already scheduled) two hours before the cleaning appointment and then canceled the appointment 20 minutes later when I didn't respond. I received no phone call. I will never use this company again and I recommend no one else does either.

Just had two ladies from Lolli Maids to come out and clean my apartment. They did such a good job. They showed up right on time and did a very thorough clean. My bathroom has never looked better! The stove and microwave look spectacular! Both ladies were very nice and polite. I will definitely be using Lolli Maids again in the future!

A side note: I didn’t add a living room photo because I have a lot of unpacked boxes, but they did an amazing job in there as well.

Lolli Maids is fantastic! They are incredibly professional and always come with all their own supplies, which is a huge convenience. The management is also top-notch: the manager always texts when the team is en route, and any quick texts about issues are handled immediately. They're my go-to cleaning service. Great company—highly recommend!

Good

generate interest with the product through the post

Hurd worker and a good listener
And also love working team

On time and reasonable price for any Houston household !!!
S. Rozier

This place is great! Nice and welcoming when you walk-in or call

Very wonderful people & best maid service I’ve had!!

There are the best hands down definitely using them again Houston don’t sleep

I had a wonderful experience with the owner and the co workers of the company. I highly recommend this company to meet all of your needs and expectations.

I give this company 5 stars! Very professional! Karina was such a joy to meet. Thank you CR maids for the opportunity!

Great customer service, it was an absolute breeze booking their services and the work they did in my home was phenomenal. Not a stone left unturned, I will never book a maid with a different company. 🙌🏻

I highly recommend CR Maids. The cleaners were on time, friendly and hard working.
My home is cleaner than it’s ever been.
I will be using them again!

Literally the cleanest my house have been! Cannot wait to book again!!!