Revive Cleaning Company

Basically:
- inadequate/insufficient cleaning supplies
- managed unprofessionally (unresponsive)
- unknowledgeable employees
- possible child labor issue? (I didn’t ask for ID)

I was told by ‘Kai’ that two people would come to clean my home. The person I made the appt with drove to my neighborhood at my appt time and said he was waiting on the two ladies to arrive. He wouldn’t actually drive to my house or let me see him - weird.

Then a non-English speaking woman pulls up with her child in the car... but I totally get it so I’m trying to stay cool! I’m thinking maybe someone else is also on the way. After all they didn’t have near enough supplies.

They motioned upstairs so I let them in and then watched her daughter mop my carpet 😐. She let the mop drip on my carpet so many times that I was able to record it. I also noticed they didn’t have any buckets for the mops??

I spoke to ‘Kai’ about the issue and he told me that the girl was just in training. He said I needed to leave and then come back because watching them clean would make things worse!?

Now he won’t answer the phone or return my money.

Purchased a groupon deal for $229 . Scheduling was easy. The team showed up on time and did a fantastic job. I've set up to have them come out once a month . Hopefully the service will continue to go well. I'll keep everyone posted.

He doesn't answer back anymore (guess some people don't appreciate tips) That's ok ..it wasn't that thorough of a job done anyways. I would always find 1/3 of my carpet or floor still dirty. But he should communicate -To send a halfway communication ..then just leave someone hanging is Unprofessional.