All reviews for ACS Absolute Comfort - Royal Oaks

Stefan from Absolute Comfort checked out why my AC drain pan was overflowing and leaking and explained the various scenarios of repair. Turns out I need a plumber to snake out the main line at the overflow. He was very professional and friendly and answered many questions I had . I’ve used with this company for many years and have been impressed with the quality of work on both installation of units and on maintenance.

Fantastic staff and polite technicians.

I have been having A/C cooling issues for 3 years every 6 months or so. My house was built 2007. Every company that American Home Sheild has sent out will refill a few pounds of freon and they are on their way. I have to pay American Home Shield $100 each time. I also have to pay most of the freon placed as AHS only pays $10 a lbs.

This summer (May 2016) the a/c was not cooling again. AHS sent out ACS Absolute Comfort. They refilled with some freon. It only helped for 4 weeks. In June 2016, I called in another work order. ACS was sent out again. They told me I had a leak in the coil and needed a new coil for the air handler in the attic. However, this part is now obsolete. They were going to have to return in 18 days with a "rebuilt" coil from the manufacture in another state. In the mean time, my new born of 3 weeks and the rest of family would have to endure the June heat in Houston. So Patricia from ACS offered us a great deal a new air handler system by the next day.

Juan and his partner came out today, changed out my old air handler (which apparently was poorly installed from the beginning according to the technician) and replaced it with a new one. They explained what they were doing, they were very polite, clean and did the work quickly.

Patricia has also been very polite on the phone and helpful. She calls me back with all my many questions. She even registered the new air handler with the manufacturing company since this will insure that I have the manufactures warranty for 10 years.

ACS really came through for my new growing family and me. I recommend this A/C business.

Came out today via AHS having had problems with A/C TEX. Carlos run through all the prior history of the other contractor, quickly diagnosed and fixed the problem. No charge as I'd already paid my co-pay to the other contractor and was within the 90 day limit. Carlos explained everything to me in detail, had me walk the house with him so he could show me what the other contractor had done and overall provided excellent customer service. Would recommend.

My AC went out over the weekend and my home warranty company assigned ACS to me. They responded on the weekend and set up an appointment for Monday morning. Danny came out on time and quickly fixed the issue at no cost to me.

Carlos from ACS was awesome. We have a zoned system which, due to overload, was locked up. We could not get the air or the furnace to work. He reset the system and now they both work perfectly. He said it may have been the power surge we recently had when our power went on and off a few times, it could have damaged the control panel but suggested that we should just wait and see if this was a one off. He explained that we have options if it continues to happen, one cheap, one expensive. He did not try to sell us something we don't currently need. He was very professional and pleasant, we had a great conversation with him! I would have no hesitation in calling ACS in the future!

Recommended by my neighbour
Excellent job and very professional
I will recommend this company to others

I had American Home shield send a company to check my A/C last week and they told me we needed a stage two compressor replaced, which they don’t make any more, so the cost was going to be about 15k per the tech. Got a second opinion with ACS Absolute comfort and the repair tech with this company named V took care of my TRANE a/c unit within 20mins blowing cold with nothing to do with the compressor. ACS is my a/c company. I’m done with lies.

Have used ACS for commercial and residential properties. Mike Phan knows his trade very thoroughly! He is very detailed and offers his professional guidance as we navigate deficiencies in our HVAC systems. His proposals are detailed and it helps us as we make informed business decisions. We will continue to use ACS for all of our HVAC needs!

My AC stop cooling two days ago so I put in a service request via online through my home warranty (AHS), they of course selected Air Dynasty but I read all the scams about them on Yelp and that the BBB has them as NR, so I canceled and called AHS to request someone else. The selected this company and at first I couldn’t find any Yelp reviews & was reluctant but I accepted just to find the reviews were just a tad bit better than Air Dynasty but at least not full of scamming accusations and they are NOT accredited with the BBB and are graded a F! However, from me calling to confirm the request with them to them showing up on time and fixing my AC without trying to sale me anything or charging me anything I was pleased! I told Mike and his companion my expectations as soon as I opened the door for them and what I’ve learned about the company online, plus I already had an AC guy take a look the day before and had spoken to AHS. He kindly nodded and in 10 minutes the house was cooling . Mike explained and shows me the issue at hand… thank you Mike!

The technician was timely and very efficient. He fixed my issue and gave great information on my unit. I am very thankful that he was so attentive. Houston summers are unbearable without working AC. Thanks ACS!

I have lived in the Houston area for almost 10 years, and Mike Phan at ACS Absolute Comfort is one of only a few contractors who I trust completely to figure out what my problem is, tell me what it will take to fix it, and then do the repair at a fair price and on time. Mike has been servicing my HVAC system at 2 different homes I have lived in for the past 3 years. Just today he came to my home and fixed a problem I had with a clogged AC drain pipe that I had tried to fix on my own without any luck. He quickly took care of the problem and showed me what he did, so if the pipe clogs again in the future I will know how to fix it myself. He also told me how to keep the pipe clean so it's less likely to clog. If you have any problems with your heating or cooling, just call ACS Absolute Comfort and ask for Mike Phan. He will take good care of you.

I will always use ACS for my AC work. Their technician David is just amazing. He totally understands the systems, works really hard to balance the system, and do everything to give the customer a top notch system. These guys Rock!

ACS Absolute Comfort Heating has been a reliable choice for HVAC, providing honest and efficient work at reasonable. Their team members, Mike and David, stand out for their great service. I have been a loyal customer for years and have always been satisfied with their work. Highly recommend ACS Absolute Comfort Heating for all your heating and cooling needs.

My technician was Andy and he was awesome. I was skeptical about using my warranty because of previous reviews. I’ve even had similar experiences my self with another company but I was desperate and it paid off.

Andy was patient with his trouble shooting and got my heater working properly. Will use the company again for sure.

Our furnance went out during this current freeze, great service from beginning to completion. Great price, company went over and beyond to make sure everything was perfect. Highly recommend for you ac/heater needs

So I've seen all the bad reviews and attempted to have someone else come do the work, but it was several hundred dollars over my deductible from AHS insurance, so I went on and stuck with ACS.

Andy, my tech, replaced a part and had my AC working within 10 minutes. I guess I lucked out. Quick and easy fix, and he had the parts already.

I'll update if anything goes wrong.

ACS Absolute Comfort has consistently provided outstanding service for over 10 years to include excellent customer service, quality products, punctuality, professional knowledgeable, great value, fairness, integrity, and trustworthiness. Mike and David are very knowledgeable and patient. I will definitely continue to use ACS for ALL my AC/ heating needs and highly recommend this company. ACS has restored my faith that professional AC/ heating companies still exist. Thanks for all you do! I refer all my friends to ACS Absolute Comfort with confidence.

I had a 5-ton and 3-ton AC system installed 2 weeks ago. I can't thank Michael and David enough for their professionalism, pricing, and utmost customer care. I highly recommend them for your next project.

I have to write a new review for ACS to describe another experience with the company. Today, the A/C was running but I noticed that it was warm inside the house. I checked the thermostat and it was 79 F despite having a setting of 75 F. I checked after 30 minutes and saw that the temperature was rising - it was now 80 F.

I sent a text message to ACS ( Mike Pham ) about the issue. I waited a bit for a reply because it was a hot and humid day in Houston and technicians are very busy. After waiting for sometime, I received a call from Mike saying that he's sending a technician shortly.

Within 30 minutes, the technician was at the door. He went to the backyard, inspected the A/C unit and performed the work. I had cool air back in the house.

The ACS company, Mike Phan, the team have all been very professional, transparent and wonderful to work with. I only have high praises for this company and its staff. I don't want to experience any more A/C or heating issues. However, in case I have any problems in the future, Mike is already aware that I'll be calling him again... and probably many times...

I appreciate the quick and professional service that ACS has given me over the years. Thank you very much, Mike and the ACS team.

I highly recommend this company. I have used them several times this past year, I have never called about the same issue and am always satisfied. I usually receive service the same day. Everyone is professional, friendly, and responsive. The pricing is honest and fair. Don't look any further for your HVAC needs!

We have been using ACS for years now and I will never use any other service. Mike answers my calls immediately and comes out to access whatever is going on and fixes it asap! He remembers his customers and their equipment and his prices can’t be beat! Mike is amazing, kind, knows how to get the job done asap!!! I will never use another service and I suggest you contact him for your a/c needs! I can’t say enough wonderful things about this company! Even in the summer when he is super busy he doesn’t leave you waiting!!!! Thank you Mike for taking such great care of me!!!!