Green City Pros

Taken aback!!! I was ok with them at first when I knew they’d come up with some finding to charge me extra! Well of course they did! Said i had mold. One guy was in the attic doing the cleaning! And the other was down here with me, trying to convince me that i needed new air ducts a total of 3500.00 vs 99.00 ugh no thank you! I just wanted maintenance done for now. Then he tried convincing me that i needed a sanitation service to rid my house of the mold. 548.00 plus a uv light 850.00. I finally stopped them from doing that sanitation service! Wrote them a check for 107.00 and they left really quick thereafter. Hmmmm not sure I’ll be using this company again! EVER

I used green city pros last week tuesday (6/8) I paid for an ac tune up, air duct cleaning and dryer vent clean out. When they left my house my house went from 76 to 79 because they turned ac off to perform services. No problem.
But the problem for me is by the time it got to about 630pm the degree changed to 78. They left close to noon. That's almost 6.5 hrs later. My ac never done that before. My house didnt completely cool down til 11pm to 76. Ac was running straight for 11 hrs without turning off.

Texted the tech next day, nonresponsive through text. Texted fb messenger and then texted again to tech person received a phone call.

Talked to "E" who is the field supervisor. He at first  justifies the work of his techs and that they completed their job.🙄 I told him how it took 11 hrs straight to cool my house down and that is something that is not normal for duct cleaning. "E" then said it might be freon or there is an electricrical issue which that is additional money. Not a problem because of course that something that has to be check in an ac tuneup. So then doing the ac tune up that means eli never checked the freon. "E" the supervisor mentioned to me the tech "E" is not certified or doesnt know how to do freon. Which made no sense to me because "he perform the ac tune up and he told me there was no issues"🤬 "E" said he could get another tech to come back out on sunday because i was going out of town and that would be the next available date for the new tech to come. This is thursday (6/10)

Saturday (6/12) comes to receive a text message to confirm appt and I called the number to let them know I would need to reschedule. The guy at the office at first says they do not see my address on record which I have a text message that proves other wise🙄I gve them my address and he mentioned he will send me another rescheduled time for a different time. They did not!

Now its monday (6/14) I called 346 number and the same guy working in the office read the same script to me that he will get someone to come out and to keep my phone on the line. Mind you at this point i called 4 times yesterday for them to handle their business. I received one call from an 855 number to set up appt and but the line went dead. Tried calling number back and it was a busy tone.😑 not a houston area code either. Called edger'S phone and his voice mail box is not set up.😑😑
When I called back the 346 number (4th time) at this point I'm upset and assertive and asked the gentleman on the phone to give me someone that can help me because you have not been able too. He cut me off in an attitude and said he is sorry but he is the only one that can help me and that he will send info out for someone to call me so good bye and HUNG up on me. RuDe!😑

I hired this company with honest integrity and hate that I wasted money on them for not completing their job when i could have hired someone else. I highly do not recommend anyone to use them. Everything could have been avoided if they sent me techs that are certified for freon! Done that day on tuesday when hired.😑

With not having voice mail boxes set up, the same guy repeating the same script with no solution, automated fB message thanking me for their response but not following up with another response when I started having issues, an 855 number that I was not able to call back to reschedule an appt..... sketchy sketchy. And this company has been going strong for 18 yrs. Smh twice!!!

DO NOT RECOMMEND. They discussed a price in the beginning and ended up being double the amount at the end. When finished they didn't vacuum up anything that came out of the vents that hit the floor. Technician took it upon himself to do more work than was discussed and said we HAD TO PAY at the end. Messaged them on FB about the issue and no response. They blocked me. If I could give 0 stars I would.