HVAC Services of Texas

I contacted this company regarding an HVAC issue after previously being told I may have a refrigerant leak. I was advised to wait until colder weather for repair, which I did.

Now that temperatures have increased, my AC is no longer cooling properly—even overnight—and I’ve made multiple attempts to reach the company, including leaving an emergency message. Unfortunately, I have not received a response.

At this point, I’m disappointed with the lack of communication and follow-up, especially given the urgency of the situation. I would recommend improving responsiveness, particularly for existing customers needing service.

Called, left message, no one has ever called me back. They are avoiding me because they don't want to fix the problem.

HVAC Services of Texas is useless when it come to any services they provide. I had a home built and HVAC Services of Texas put in the AC/Furnace into our home. If it was my choice I wouldn't have chosen them, but the builder did. Anyway, my home was built in 2023 and this July of 2025 my AC went out. I called HVAC Services of Texas since they put in the AC and was able to speak to an afterhours person and left a detail message on what the issue was and my contact info. I never did receive a call back that evening or the following day. I called again the next day during business hours and spoke to a gentlemen and he took all my information and again never received a call back that day or any days following. My husband also called and was given the run around and all the personnel did was take our information and never let us speak to anyone about the issue. We then had to resort to contact another AC vendor who immediately came out and reported the issue to us and said that a faulty part was the issue and also the setup from HVAC Services of Texas. We ended up paying out of pocket due to never being able to communicate with HVAC Services at all. Their customer service doesn't deserve any stars much less the installers to the company managers. After having to pay over $1800 plus due to the AC issue we still have not been able to reach anyone at HVAC Services of Texas. I am making sure my home builder is aware as well as you not to use this company. Shady is the word for this company. Call me back and remedy this situation and lets get the ball rolling on this issue that was created due to faulty lack of good work. Don't use this company because if you do then they ghost you and don't want anything to do with you afterwards.