Love Air Conditioning, Heating & Plumbing

I Have been a contracted customer with "Your Air" since you took over from Pheasant Valley, whom I was with since 2006, I have a issue with my A/C, I called to get a technician out to fix it, (simple fix) to be told that I cannot get anyone to look at my system until next week???? What am I paying my club care membership for, to be told to look for another company? This is extremely poor business sense.

Hello,
My company CLB Collision located on the North side of Houston called Your Air Conditioning and Heating 1/15/2013 to service our heaters for an upcoming hard freeze. They charged me an initial fee of $198.00 to do a system diagnosis and see what we needed to become compliant because we had a new gas meter installed on our facility.

The first gentleman who came out said that he would do the diagnostics, and get back with us. He did estimate, never left us with a the cost of what it would be to fixed our heaters. The next day, another tech from this company came to us and said it would be an additional $650.00 to just put our units in so called compliance and that was not to include servicing our heaters to make them operational. I was livid when I and my partner found this out. The owner Roger, called me and came by my shop saying that he needed the balance of the monies own form the estimate ($650.00). He then told me that he would do what he could in order to get our furnaces in operating order. He said that he needed some parts and he would return to continue the process of servicing our heaters.

Then Roger told me that he had not worked on these heaters before. I asked him if he could do it. He assured me that he could. Several techs after that came out to our facility to assist in the servicing of our units. They could not get out units wired, or going. In fact, Roger called a man he actually works on the type of furnaces that we have. He came out and said that the heaters needed a control valve and other things.

He told me that he relayed the message of what he found to Roger and more techs came out to our facility again. They could not fix them. Roger told me to get 2 new thermostats from Home Depot, and he would send a tech to come out and install them. He told me a price of somewhere around $200 (more or less) to install them. The tech came out, and installed them and a transformer that was need. Yet the heaters still did not work. The tech came into my office and told me that (He was very sorry, he could not fix my heaters). Roger call me back and said that the tech told him that since my heaters so so old and hard to get parts for we needed to look at installing new heaters. Roger told me that the tech said we one furnace needed ( Heat exchangers, fan motors, control valves).

It would be better to just install new heaters. He gave me a price of around $1700 per unit and that should do the trick to get my shop some heat.

I was doing some snooping myself and I went and turned on one of the new thermostats and walked away. When I returned, the fan motor was blowing! I said I have been lied to.

I made some calls and I was referred to another Company, (Master Mechanical Contractors, Spring Texas). The tech came out, and said all that was wrong with both heaters was that the pilot assemblies needed to be pulled out and cleaned. He blew out both units, cleaned both pilots and turned on the gas. Both units fired up and are work working properly for less that $400.

I am going to the Lic board of Texas and the BBB to file a complaint for bad service, poor diagnostics and flat out lies about our heater.

Being a local business owner as well in this community who serves the public, I will never refer anyone to Your Air Conditioning.

Warren Griffin
CLB Collision Inc.

Jason R. was very nice, professional and courteous. He took time to answer my questions, explained to me different things about my system and didn't mind me looking at what he was doing. Highly recommend this company and Jason R.