All reviews for Uptown Heating & Air Conditioning

This was the second time that he had to come out. He spent merely 15 mins here the first time and the units only worked that night then they couldn't come back til a week later leaving us without cooling for that long. He didnt have his own ladder and then when he was done he didnt bring the ladder down, close the attic or clean up around attic.

the furnace wiring is wrong, although the technician insisted it right.

he use cooling fan (fastest) in my heat slot to 'fix' the overheat problem, of course it will fix the symptom because cooling fan is fastest. however, my cooling mode now used medium blower motor, which could potentially hurt my AC (condensor coil may frozen to ice and stop working) . here i attach the wiring guide (just printed in the furnace panel ) and what technician did (gray should connect to 3rd slot which is cooling).

i will contact home warranty again

I had originally written a good review for this place because they were hired by my home insurance to come diagnose and fix my ac which was broken, and they asked me to write a good review so I obliged. However, after that, I had a bad experience with them. I paid cash for the diagnosis and they did not offer me a receipt. The cost of diagnosis was $75. When I asked does he accept cash, he said $100 trying to scam me by charging extra, then after a minute he said $75. Very unprofessional. Also, they said the issue my ac has is covered by my home insurance and that they will be back soon to fix it. Then, today I receive notification that the claim was denied, and they won’t fix the ac. Overall, a scammy and weird experience with this company. I do not recommend them. And if you do pay cash, be sure to get a receipt.

They came to fix a small leak now my whole ceiling is leaking and my bathroom is flooding. Terrible customer service.

Update: they came back to “fix the leak” and it’s still worse than before they were hired. And now my ac doesn’t work at all.

When we called them for the warranty as they “fixed” that cracked pan that was leaking, they claimed the warranty didn’t cover. Mind you this is less than 24 hour is the repair

Unfortunately, our experience was NOT A GOOD ONE WHAT SO EVER! He came in was in a hurry to get in and out of our house quickly. We paid the Service Free before he did anything then He was here for all of 5mins! He put 2lbs of Freon and said it will take 4 hours to cool and if anything else is wrong to call them back and left. He didn’t inspect anything or go over anything specific. We will DEFINITELY call the Main Office and put a complaint to both their office & our Service Warranty Company.

Part 2. Tech came out a 2nd time and tried to tell me the electrical connection outside was loose. Implied it caused the condenser to turn off every 30mins and that i probably didnt notice. Been an electrician for 24 years so I knew that was non sense but he didnt speak good English so all communication was mostly done through phone translation app on his phone.

Their home office assured me that if I set my thermostat at 65 degrees and all day it doesn't drop below 74 then the issue is solved on their end. Told tech i couldn't barely feel any air flow and he said they dont deal with that. Didn't check baffles in attic or investigate any further. They fail to realize even after explaining the only reason inside house was 74 is because the outside temp dropped and running the fan alone was helping with the temp. Long story short complete waste of time and money. After the first appointment I forgot to mention the tech tried to upsale me a 6500 dollar new unit and a 25 dollar a month service plan. Why in the world would I do any of those after this service 🤔

Part 1.

Tech came out charged me 75 dollars and my ac is still not working. 75 is over priced for not getting the repair

Worst company ever. Negligent. they came to fix a repair and a small cracked pan and now my whole ceiling is leaking in my bathroom is getting flooded. Before they left, they were asked if anything else needed repaired and they said no their response to this incident after they “” fixed.” The AC was that it will dry. My ceiling is puckering and the paint is peeling. I’ve already used three towels for how much water is now leak leaking the initial leak crack As bad until after they came. The woman on the phone had a terrible attitude, and they are very negligent. Do not take any

Hector arrived earlier than schedule. He was professional and most helpful. They will be back in the morning to finish the job.

Update: after Hector came out to repair my AC unit, I subscribed to the maintenance program. He was last at my house in September. Clearly maintenance was not being done and as a result, I had to get a whole new unit put in. No one ever advised me of the mold, etc., I have called them several times to ascertain what maintenance was actually done after receiving these pictures. They have not returned my calls. I will follow up with an attorney for small claims court and the Better Business Bureau. Thank God I was able to replace it with a new unit for $10,000 with all the discounts.