Cornelius Nursery

I just left this location about 10 mins ago and the guest engagement that I just experienced was not good. I always have a friendly person when I come in and haven't been in for a while due to working a lot. It is my birthday month and I know a perk is to be able to use your birthday discount. So the woman at the register says that you have to have the correct phone number in order to use it and I did not have it because of change of numbers. Well, in customer service, I don't understand why it couldn't have just been honored because I even offered to show my ID. It seemed like she more so was getting frustrated with me instead of helping me. So I just gave her thr 3rd number and the rewards finally showed up. So then she asks me do I want to use my birthday discount. Well that's why we've been standing here the whole time. So why would you ask me that? I felt like it was more so of being condescending. So then I paid for my items and I have a huge billietiae and 2 smaller plants. I wasn't even offered a bag, or tray or anything. She just moved on to the next guest. I'm just standing there bagging my own items. I am an assistant store leader and I would never treat ANY of my guests that way. We believe in hospitality and I expect the same service when I go shopping. I will continue to shop here but that experience was not good. Employee number was 200129

Cornelius is a beautiful nursery and the employees are nice. That said, BEWARE of their Christmas trees. For the second year in a row, they sold us a dead Christmas tree. Even with their high prices, we decided to give them another shot this year because of their location. We will never go back again. It really does put a damper on Christmas when you realize your tree is dead. We should have known better when they said they could not give the tree a fresh base cut. When we got home and cut the base, it was bone dry (no sap, dead tree).

Everyone here was super gracious and patient with helping us pick out a Christmas tree and Christmas decorations. Sherri at the ribbon counter was so sweet and went out of her way to show us things all around the store and helped us bring our vision to life. I could tell she wanted to go above and beyond but was dragged down by Susan, the manager. I literally left because Susan made me feel like a burden. But anyway, Sherri was amazing! Hopefully some of her Christmas spirit rubs off on Susan.