Moving And Storage reviews in Houston, Texas

DQ delivered my POD. I had misunderstood the way in which directions are detailed and so my POD would have been facing wrong direction once dropped. I shared the challenge of not changing the direction and so DQ took the extra time to rotate the pod and set it in the direction I needed. It was a more complicated process than I expected, yet DQ was patient and happy to make the change. Given this is my first POD experience I was grateful!

I opened my pod to move my items out and into my new place. I am highly disappointed, I will never use PODS to movers across country again. Several of my items are broken and we could barely get the POD open due to all the shifting. Definitely not worth the hassle or savings.

PODS is a FRAUD & THEIF!! They drafted my account twice > Nov 29th & Dec 9th after the POD was already picked up and has given me the runaround about getting my money back. They keep saying 3 to 5 business days every time I call. They took no time taking the money out of my account, but having me wait a month before I can get it back, bull crap!!! This is a HORRIBLE company and their customer service SUCKS!!! I don't recommend!! Try someone else.

I ordered two pods for delivery and only one showed up. The second pod was not canceled until 8 PM on the day it was supposed to be delivered, leaving me completely stuck!! This lack of communication and reliability caused a huge inconvenience. If you need dependable service, I would not recommend this company.

Booking left a little to be desired. But the delivery was exceptional. Albert went above and beyond to help us get the POD placed where we needed it.

Great experience overall! The website was easy to use and great for making changes to my reservations. Customer service was very responsive changes. All the drivers were respectful of our property and made sure deliveries and pick ups went as smoothly as possible. When we had our PODS delivered to our new address, our driver listened to my questions and even reached out to another driver in the area to see if he could pick up the unit ahead of schedule after we got it empty. Thank you so much to Albert, Kendall and Aspen for your hard work and great customer service!!

The drop-off and pickup process for PODS is easy. The drivers do a great job of letting you know when they will arrive and keep you updated on placement of POD at your location.

Kendall was an excellent driver, utilizing well the small space he had to work with. He communicated instructions and ETA. He also displayed great customer service. Thank you

Had such a good experience with PODS. They communicated and were reliable. The drivers were so friendly and helpful. We only moved two hours away so I will definitely be using PODS again for any future moves! Would highly recommend using PODS!!

If I could give 0 stars I would. I did a move from TN to TX about 4-5 years ago with PODS and it went smoothly, no issues, and all was well. However, this time with scheduling another move, it has been a horrific train wreck. Multiple quotes were made and some quotes turned to orders without my approval. It caused a massive issue when I needed to change my move plans to a pod being delivered and then picked up and stored in a storage facility. The rep I spoke with, Fran, on Dec 11 at 932am had it all set up and I was to pay a total of $190 for the first month, delivery, and pickup, then I was to pay 97.30 for monthly storing- that was the quote. When I called back 5 days later to change the date, I found out that the quote was no longer on file due to the system canceling it. But the rep also told me that the quotes were good for 7 days, and I fought for 2 hours on this because they misquoted me. Essentially, Fran got reported, and then they were trying to fix my quote. I had multiple reps be rude to me, except for one named Jan Alan who actually tried to help me, and another one Ryan was extremely rude. Jan Alan said that they could get my quote down to what I was asking but id pay $111 per month for storage. Id get asked a question and then no answer, and eventually he transferred me to a manager, Abby employee #92059 , when I was transferred to her, they said it was nothing they could do and then all of a sudden the quote that Jan Alan was working on to keep me was no longer able to happen and they were going to charge me $170 per month to store and I told Abby that this was ridiculous. Fran messed up my quote in the system, and then PODS couldnt even honor what they told me. I have detailed notes of every conversation, and Abby was rude, did not let me speak, kept making me repeat the same answers, and would not budge on price on their issue. I told them to cancel all orders, and Abby assurred me 3 times that everything was canceled after i requested this about 4 times. I got a call today from Abby asking if I wanted to cancel an order that was on another account, when last night we went through them all and canceled them all. I am floored by the disorganization, the false quotes, the fact the system couldnt keep a quote for 5 days when their policy is 7 days, and then on top of that, the quote kept getting higher the more people I spoke with. The quotes do change, and based on nothing different in my plan. They lie, dont let me discuss my concerns, did not listen to my needs, and then kept putting new quotes in my account so that no other representative could follow what was happening. Terrible company, horrible customer service, and I honestly am so shocked and baffled they have such a terrible customer service, and they dont follow through with what they say. When I go on the company website and order a move, the website even quotes me for $111 per month, but somehow when I spoke with a manager it was an additional $60 per month to store it. Sickening..

Furthermore, I tried for 2-3 hours to try to get this resolved and no one could help me- not even management. Even when someone would ask me "can you explain to me what is going on?" and I would give them a run down and summary, they would cut me off in the middle of it and try to get me to stop talking. They do not listen, and honestly save the headache.

My quotes ranged from $190-$2043 in a matter of 2 days. Everyone was rude, condescending, and did not help in any capacity.

Albert, the man who delivered (my first POD of 2 that are scheduled for today) was really great. He was so fast and he did his job fantastically!

His friendly and positive attitude made our interaction very nice. Albert has stellar customer service skills.

Also the agents I spoke with on the phone several times were really nice, and they were helpful as well.

I’m not giving PODS the 5 star review… because there were issues with the entire experience this go round. The other times I’ve used PODS I had no problems. This time that was not the case.

I was able to get the pod ordered and delivered within a day. The driver, Jimmy Satterwhite was extremely competent and was able to navigate a very tight situation and place the pod perfectly in my driveway. He must’ve gotten out of his truck 15 times to make sure everything was aligned perfectly before pulling back into my driveway and was able to successfully get the pod placed. He was extremely friendly, patient and very conscientious. His enthusiasm for his job and providing great customer service was also very appreciated

Albert delivered our POD and went the extra mile to make sure he didn’t damage the big magnolia tree.
Tracy took our PODS order over the phone and was so helpful and relieved a lot of my stress of moving.

The moving experience with PODS was exactly like I expected. I did a self loading at a PODS facility and that process was easy and the staff were very helpful with my questions. My delivery driver, Albert, was on time and courteous and he took care of business quickly. Upon opening the POD door, all of my contents were in the same position I packed them into (which may come down to not overpacking and good use of ratchet/bungee straps). Overall, the experience was great and I would recommend to anyone relocating a significant distance.

I thought I was prepared. I had a plan, professional movers, and a container scheduled at PODS on Sep 25, 2025. I was recovering from an organ transplant, so hiring movers wasn’t a luxury—it was a necessity. I physically could not load the container myself. Or so I thought.

What happened next was beyond belief. I arrived at the Brookshire location at 3pm to find hours posted on the window that were completely false (See photo), staff on the phone giving contradictory information, and even Google showing incorrect hours. An employee outright refusing to allow us access AT 3PM! My movers, ready to work, stood helpless as I was denied access to my own container. Hours ticked by. Stress mounted. My body, already fragile from surgery, was drained just from trying to navigate this chaos.

The fallout was catastrophic:

$1,189 in movers’ labor went to waste because we had to move everything back into my apartment. Just imagine the tears and frustration of an entire days work and over a thousand dollars to be in the exact same place you were that morning.

$211 for a U-Haul rental to salvage the situation. Where my partner, and A STRANGER, A LOCAL FIREFIGHTER ON HIS DAY OFF helped us load up the U-Haul to then access the POD all over again the next day. Which was CRUNCH time, because we were also shipping our car across country and flying out with our cats the following day.

And a note, if you do think that this isn't of concern to you, it's worth mentioning they put your container in the middle of a parking lot with no shade. So just imagine heat shimmers surrounding you as you load up your POD on a 100 degree day, with limited mobility and nothing fueling you but anger.

Endless stress and hours of wasted time, all because PODS could not provide a service they were paid to deliver.

Even after all this, customer service insisted I provide documentation that had already been submitted and treated my situation as a minor inconvenience. The container was accessible the next day, but the financial and emotional damage was done. I've reached out for a claim after providing all the necessary documents and they seem to be playing the deny, delay, defend game even after recognizing that they provided me with incorrect hours.

This was not just a bad day. This was a complete systemic failure: misinformation, mismanagement, and blatant disregard for customers who are vulnerable, paying, and relying on their service. It could happen to anyone. Anyone who thinks hiring movers and planning ahead will protect them from disaster—think again.

If you value your time, your money, and your sanity, avoid PODS at all costs.

Let me begin by far the worst experience for the past 3 yrs I’ve had the same POD unit stored at this facility. It’s not the facility but the offshore customer rep…Horrible, incompetent and lack US customary service. However DQ!!!! was the best he communicated effectively on his ETA and arrived when he said. Now here is the God send I went to try to unlock the POD and the keys didn’t work and the key wouldn’t turn. I called CS offshore again and of course no support. I was told well the locks get damaged and you can have it cut off. What?!!! I paid for a lock plus 3yrs of payments to store my home items and now I have to figure it out?!!!

Well after that I tried to contact someone at facility and they were closed. So I said let me try the number of the delivery driver (DQ) and you know what he answered my call offered his assistance and came back to my home and cut off the lock!!! Wow is all I can say. This 3yr transition has been long and challenging. But I thank God for it all and I thank DQ for his blessing and for helping me out. (Unloaders scheduled for the next day) Moving is hard and when your met with opposition and people who don’t live in the US they don’t care.

Again THANK YOU DQ!! This young man deserves a promotion and increase in salary!!!!$$$