All reviews for J.S Tree Service

Excellent work, service and craftsmanship provided. It was a great touch seeing the owner come out multiple times, review the work and then provide a walkthrough to make sure I was happy with the service. I will definitely be a repeat customer.

The whole experience from design to completion was outstanding - the team Alejandro, Jose & Marlon were very professional and quite detail - great follow up!

Very please with work. Highly recommend. See before and after pictures.

Met with Jose and Octavio to discuss clear
expectations on the jobs to be done and pricing. Their explanation of each step and timing was clear. The three jobs (major tree trim, replace brick walkway and complete re-sod of front yard) were completed on time and within original pricing. Labor and materials were quoted separately and I paid for the materials as they were needed. The cost of anticipated materials was actually a little less than quoted. When all three projects were completed, the crew cleaned the property to my satisfaction. I am happy with the services.

From the very beginning all the way throughout the entire process, they were extremely accommodating, informative and attentive. They helped me pick out and tailor the landscaping according to my budget and what was needed, no pressure. The crew was very dedicated and the whole project finished well ahead of time!

JS Tree Service did a fantastic job thinning our trees. They came out and did a walk through estimate and carefully explained the work that needed to be done. Once agreed they showed up as planned and did more than I expected.

Cleanup was spotless. Crew was polite and professional.

I cannot recommend them highly enough.

We have had drainage issues with one side of our home for years. They came out and added drainage and a beautiful fire pit area. Recommend them 100%!

We had a great experience with Sanabria Outdoor Solutions! The crew did great work! They were efficient and quick and Jose was very communicative throughout the process.

Had an amazing experience with JS. They helped us out with a total patio renovation. They were always very good communicating with us, and answered all our questions quickly. They were also very good at walking us through the process. We are very happy with them, and look forward to our next project with them.

I stand corrected: I had posted a review over a year ago stating that JS Tree Service was not transparent with information, however, I must totally recant all of my statements. After several conversations with them and also researching other companies I found them to provide a quality service and product. They were very professional with their attention to each detail and explained all services and fees in exact dimension. Their work was performed in a timely and efficient manner and were readily available to answer and address any concerns. I would like to thank Alejandro/sales rep, Marlin/job supervisor, and Damaris/office staff for their outstanding customer service.

Personally, I had no issues with the people or work performed in regards to the pergola and artificial turf installed in my backyard. I worked with Alejandro and he gave me clear quotes for the labor and materials. The receipts for the materials were given to me so there was no markup on these which to me is a good deal. Labor estimates were accurate and they did not overcharge for them. I literally asked for a pergola without giving them any directions or specifics and I think it came out great (I did the wood staining myself). I was in constant communication with him and their office for the bills, so I did not have a bad experience in the communication area. Overall, love the work and thought the price was fair for the work performed so I highly recommend.

For a great experience with these guys: be very specific on what you want if you are picky and make sure to verify the total cost of the project estimate (materials & labor). Doing this will most likely give you a great experience with them like mine was.

We were very pleased with the customer service and professionalism of this team. We purchased a solar powered light post lamp and needed a little help with installation to a post approximately 15ft or so. I called for an estimate, I had an appointment within a couple of days then when the estimate was complete we had an appointment set up for approximately 4 days. However they arrived in 2 for installation, which was great. We will definitely call them for our next project and you should too! As you can see, they are not only a tree service.😊

After all was said and done, they did a good job!
However:
Alex, the sales rep, was argumentative with me when I asked him why he was late, then he kept interrupting me when I tried to explain to him that there was the water main close to the tree stump. Sure enough, they were tossing down large portions of the tree right where the water main was and busted it. It took a while for them to realize it broke the water main and shut it off.
This was partly because Marlon, the supervisor, as not around for long periods of time. He also spoke very limited English.
They did get a plumber out after they cleared away everything and took care of his fee, which I need them to submit a receipt to the city that the water main was repaired. Hopefully they will respond and do this.

Also, Alex was very pushy about signing a contract that day, although he did give us several options, and also a “discount”.
I did sign a contract, but when I got ready to pay the deposit, he said there was a 4% fee for an using AmEx card, which when I asked him about using a CC, he did not mention.

The person who came out later after the crew left, who was waiting to make due the plumber finished the job correctly, was very nice and listed to some of my complaints listed above, and they would be addressed.

I think they are a little expensive, but overall they did a “good” job, not “great”, not “excellent.”

The job was done generally well. There were some miscommunications about the expectations for the job and what was promised was not fully delivered. There were also some safety concerns as personnel stood on the fence to cut trees rather than use a ladder.

The work was well done but we had some difficulty getting what we asked for. And it cost more money than estimated. That was fair because the project we wanted did take more materials and labor. I don’t think the project leader was being dishonest in any way, but he would not listen; he would not hear me. I would say what I wanted; he would repeat back something different; I would say again what I wanted and even before I finished he would be nodding his head and saying “yes, yes, perfect.” I don’t know how many times I had to say “don’t rip up my Turks Cap bush” Or to how many people. (They considered it a weed.) So all in all I am satisfied with the work, but it took a bit to get there.

I saw JS Tree Services on Instagram and was impressed by the results. While my results were similar my experience with transparency and clear communication was lacking. I desired landscaping, paver installation (walkway and patio) and drainage. The team leader was more concerned with getting me sold than making sure I had an overall good experience. I was quoted one thing in conversation when it came to materials for the entire project which ended up costing me $900 more than what I was given. As a first timer I expected to work directly with Alejandro instead I worked with 2 individuals who I did not speak to directly in the beginning. I ended up with paver installation, drainage installation and not real landscaping just a retainer wall and edging for my flower beds. Additional fees were attached that were not my responsibility nor were they discussed with me and I had to ask for sod to be laid (which was done improperly) in areas where they dug up too much grass. All of my work was done in two days but for a better experience I would have been okay if it had taken longer. My advice ask questions about EVERYTHING upfront and get it all in writing.

This was our 2nd time using JS tree services and things have chsnged a bit. Its unclear how they break down the labor cost and were surprised to be given late fee's if supplies werent paid for within 24hrs yet f they need to refund you for any resson you will have to go out to theit office or wait for check to be mailef bo exceptions. The crew left a mess behind and all furniture in a corner, gravel allnover and didnt replace all of the sprinkler lines we had for each plant. The job was going to take 2 days and it was completed in a week and half. I am happy for their business growth and understand the challenges but as a repeat customer would expect greater customer service.

Hired them to cut down two trees and grind one stump for $1000. Look at the mess they left in my front yard. And when I asked about it the guy said he gave me a good deal and that I just needed to pay him. We agreed upon a price and I should be able to expect a certain level of service. If they felt it was too low then they could have said no. They were also supposed to remove the visible roots. You can clearly see they didn't do that either. I would not recommend. They guy was just rude and the bad quality (left the mess).

My experience with JS Tree was one of the worst experiences I’ve had as a customer. I cannot recommend using another company enough. I clearly told them what my budget was. They provided a quote that was slightly over but it was a project I needed to get done. The quote did not include “Materials” so I asked the representative for a ballpark and was told, “ a couple hundred dollars”. In the end, they charged over $4,000 just for materials that I had no knowledge of until the project was complete.

Beyond being scammed, scheduling was unprofessional. Two weeks went by with little to no communication unless I contacted them. Information and updates were never provided unless I reached out to them.

They completed the project while I was out of town. I returned home to a damaged yard, a neighbor upset because their yard was damaged, but a completed job.

Much of the discussion was over the phone and I took their word for what was offered. I was absolutely scammed and ended up paying more than double the budget I very clearly communicated to them. I know that the owner knew his company was in the wrong because at the end of a long discussion, he started offering to do needless jobs for no cost.

We hired this company to level our yard and install sod. Very disappointing experience. Overall, save your money and use another service, even if they cost more. What they quote you is a lowball quote. Expect to pay 50% more for materials. We lost an entire weekend with no calls from them. Impossible to get ahold of anyone that can answer a question.
Pro:
- They worked out a payment system for us since the cost ended up being more than we were quoted.
Cons:
- Alejandro, the salesman, showed up over an hour late with no call.
-The salesman was very pushy, even to the point of insulting our standards.
-The salesman said the service would include haul away for our debris. They did not haul away. In fact, they left some personal trash in our yard.
-The salesman said they would include trimming our trees to offset the cost of haul away. They did not trim our trees.
-Both the salesman and Jose told us our tree is dead and that it needed to be removed. Three other services have said that tree is fully alive and only needs a trim. So Alejandro and Jose lied to us.
-They did not show up on the day scheduled, they did not even call to inform us they would not be showing up.
- After we called, they said they would be there the next day. They did not show up, or call, the next day.
- After we called 3 times, they informed us they would show up 2 days after the scheduled day. They said we would be the first job that day. They showed up around 4 PM and only worked 1 hour. They said we would need to call office to reschedule services.
- They showed up 3 days after the scheduled day and finished the work.
- They did not level our yard. In fact, some spots are worse than before.
- Jose said we would get a warranty for the services. We never received the warranty. When asked, the office staff say Jose will call us back. We have not received any calls from Jose. Do they even warranty their work?

The work was beautiful from what I saw on instagram from this company and I wanted to to obtain a bid. The appointment service was poor, in my opinion. I tried three times to make an appointment. With each attempt, thru their website and/or calling, for their consultation call I did receive a confirmation only to never get that scheduled call, wasting my time waiting for it. It’s unfortunate, I wanted to get an estimate from them, but I will try another service. Their appointment service is a first impression of their company, so I hope that gets corrected so they don’t lose another potential client.