Swimming Pool Contractor reviews in Kemah, Texas

Es una compañía muy buena en League city ase muy buenos trabajos y a los mejores precios

Jim and Wayne have been fantastic to work with from start to finish! This is our first inground pool and I couldn't be more pleased! They've answered every one of our questions nearly immediately, and been johnny on the spot to complete promised tasks on time!

Preferred Pools of Houston provided us with a pool refurbishment we are proud of. The service they provided was top notch. We purchased a house with a small 15 year-old pool in need of replastering. The pool deck was also scant and underwhelming. David Russell, owner of Preferred Pools, led us through the process of replastering and resurfacing the pool with a mini pebble surface. After many discussions and viewing project displays in the Preferred Pools office, he helped us complete the project with a pool deck extension. David kept the extension to an appropriate scale for the pool size, and did not pressure us to overly extend the deck size. What started out as a dinky pool in grass is now a small gem set in travertine in the backyard, complete with up-to-date code upgrades. We are very pleased to have been recommended to Preferred Pools, and in turn, highly recommend them as a preferred pool contractor.

Good company

Our pool looks great

Best swimming pool builders in Texas they build some of the most beautiful pools around.

They did an amazing job. Will recommend them to everyone looking for a pool!!

I really liked my sales person Shana; however, the company dropped the ball and failed to communicate and did not provide quote. I went with another company

I was ready to buy a pool and their great salesman ignores you and try's to talk down to you. We will end up going with some one else! Stay away from these people!

They do a good job of regular maintenance but if you need anything other than regular maintenance be prepared to wait for months and months with zero follow up.

It’s been almost two years and these people still haven’t finished my parents pool. You can never get anyone out and no one answers the phone.They are always giving them the run around. JUST DONT GIVE THESE PEOPLE YOUR BUSINESS.

Came and looked at our pool for replastering. Will not return calls or emails or give us a quote. Disappointed they wasted our time and dont want our business. Please avoid

Preferred pools was awesome. Built our pool from ground break, to swimming in a little over a month. It was a very easy process, and our pool is beautiful.

If you're thinking about having a pool built you should run fast away from this company. You invests your hard earned money and do not need a company that ignores your request or insults your decisions. They do not control their subs or really care about what you the customer really wants.

We had lots of issues following our install with service 2.5 yrs ago, but I will say Preferred in my current experience has been great. So, job well done in fixing the service standards.

David built our pool 18 years ago and apart for the typically wear the pool is still going strong. They also have serviced our pool and kept it contanstly running. I have no complaints only good experiences.

We used Preferred Pools to build a new pool without issue. We were swimming in less than 60 days and only have positive things to say about them. I would definitely recommend them.

Tun don’t walk away from this company!!! The sales and design part was wonderful. After that it was all down hill. Our foreman didn’t communicate with us and the subs did subpar work. There is no follow up and no concern for what we wanted. Once they got their $ they didn’t care.
Use another pool company.

We were looking for a pool renovation. It took 3 calls to get a return call over a couple of weeks. The response was: We will have someone call you to set up an appointment." Finally received a call and set an appointment. Nobody showed for the appointment. Called them. They said they couldn't find an appointment scheduled, but they could have someone call to schedule another appointment. I told them they must be too busy if they are unable to make and keep appointments. I could only imagine how my job would get treated if they are that busy. We moved on.

Albeit all of the covid-related pool building challenges, David (owner), Wayne, and Charlene were extremely proactive in addressing and overcoming those challenges and in the overall process.
I addition, all the individual crews that addressed each stage of construction and finishing were extremely competent and effectively completed their portion of the work with a very high quality product; our pool is beautiful and the color is exactly what we envisioned at the outset.
We provided feedback to David on suggested areas of improvement to the overall process, specifically with regards to system commissioning and salesperson response, and this feedback was positively received.

I strongly suggest going with another pool service provider. These people simply DO NOT communicate with you. You have to make MULTIPLE calls to the office, with promises to "call you back" or "get back with you shortly", which NEVER happens. The only way to get them to contact you is to not pay your bill. Otherwise, they get your contract for monthly payments, then have nothing to do with you period. I cancelled my service with them due to this problem, and told them BEFORE I cancelled that I was looking for another service provider due to this. They really didn't seem to care, even after I spent over $8000 with them on my pool. Customer service is NOT their strong point, and they truly do not care about customer retention or maintaining a good business relationship with their customers. This is a very poor business model. Again, I strongly suggest going with another company.