All reviews for Nelly's Tree Co

Nice service great plant's

Purchased 1 100 gallon live oak 4/22/2022 delivered and installed by Nelly's Tree Co

Tree died company paper work says one year warranty on planted trees. Contacted Nelly's tree service by Phone on April 4 to advise of dead tree. Went in person with receipt spoke with gentlemen in office. He looked at the pictures and made a copy of the receipt and said. You get one replacement only we will be out next week to replace. We are a little busy but we will take care of it. Here we are May 1 still have not shown up to replace the tree under the warranty stated on their invoice. I called Apr 5, April 13, Apr 18, Apr 21 and Apr 28. With the same response oh we have you on the list. Were busy we will get to you however they never call or show up with the replacement tree.

The plant died within two weeks. They would not replace told me I was not watering. I know I watered and with all the rain it still died.

We bought six trees in 2005 at this time, we have had four of them die and another one split so we have half of that one remaining

Warning! They do not honor their warranty on their trees that THEY themselves plant, take your hard earning money somewhere else!

I purchased 3 45 gal. live oaks and they planted them as well. After 7 months one did not make it, so i called for them for warranty and he said he would be going to replace tree, here i am 4 years later and still waiting for the owner’s response. I was looking to purchase 10 more but if 2- 3 trees do not make it i will end up paying a lot more in the end! They do not keep their word as far as warranty goes, Which is for one year. Save your money and go to a different tree place where They will honor their warranty if something goes wrong

Not sure how this plant nursery has a 4.3 rating when the only person at the nursery couldn’t tell us the difference between an evergreen, perennial, or annual. We bought all of our plants from this nursery and had over 12 of them die over the first year when they planted the plants and stating they will not warranty. Highly would not recommend this nursery. Go to Roland’s nursery, they will actually know what they’re talking about and take care of you.

I bought 5 trees from Nelly's Tree Co last year in July after my Daughter's birthday. 3 Survived. We paid for installation and the installation was very quick. 1 tree died immediately, the 2nd to die we realized this spring did not produce leaves and yesterday we saw it was completely dead. One tree that immediately died was replaced by Nelly's because I had the receipt in hand, but they said they won't do it again even if it dies, which it has. When they came to install the Italian Cypress that died, the installers were not kind and very irritated, the second tree to die was a $375 tree to match trees on our property. I called and got no answer, my husband went to the nursery and spoke with Carina and she said they'll do nothing for the $375 dead tree that they installed. I was trying to find out about their record keeping and ask if they'd be able to help us because of all of the trees that we purchased from them and she said they don't keep records. That everything goes to the attic and that she can't help without my receipt, she then quickly said "Ma'am, I can't help you without a receipt and I have other customers."

Buyer beware. Seems about half trees will surely die and they will only offer a year warranty if they installed it and YOU KEEP your receipts. Otherwise, your dead tree isn't their problem.