Appliance Repair reviews in Laredo, Texas

The owner (Mr Vasquez) was super helpful via cell chat. He even told me several trouble items to check allowing me to fix it myself instead of him coming over and have to charge me a Service Call fee. His advice was genuine & I fixed myself & saved $$.
I highly recommend him this honest man!

Mr. Auces offers great customer service which is rare in this field of work. Quick to respond and punctual. He was very transparent with costs of parts and his labor is reasonably priced. Repair was done in a couple of days even considering parts were ordered. His professionalism shows that he is very conscious that clients have an urgency to get the appliances fixed.

Jorge, (the owner of this repair service) did an excellent job of repairing my refrigerator.
Years ago he also repaired my refrigerator but had a tougher time of it as the cheaper compressor was used, but he came back to make it right, so I consider him to be a very responsible person who cares about his work.

Excellent service! He was professional and provided same-day service after contacting him. He quickly identified the issue and repaired my refrigerator for a fair price. He was clear in explaining the problem. I’d definitely use polar tech in the future and highly recommend his services for any of you’re repair needs!

Highly recommend this business!! Mr. Javier was very professional and explained everything simple and clear. He was upfront about cost and warranty for his labor. A plus!!! Quick response and repair completed in reasonable time. Would definitely use again should need arise. His service won't disappoint. He provides written invoice. Thanks Polar Tech.

He is not 24 hours as advertised. I called him two weeks ago on the weekend when our washer broke and he refused to fix it till Monday. I called him on Monday and he said he didn't have availability till Tuesday. When he came he spoke to my dad and they negotiated. $500 to fix it. Seemed too expensive. I talked to him and he said that it was better due to newer washing machines not being as durable as old washing machines. I accepted. He didn't want to show up to work until the following Monday. With Christmas on the weekend I tried to understand. When he finally showed up he made a mess and didn't even advise us. He left grime all over the front door. I had to call the home owner's insurance to file a claim due to him breaking a corroded pipe and destroying the ceiling and door. He didn't apologize and disrespected our home. The only reason he says he didn't charge us the $500 is due to my dad being a veteran. He charged us $60 for diagnostic. The washing machine is STILL broken. He said the damages he did didn't matter because our home is old. He called my sister a Karen for complaining. He has very good reviews so I'm wondering why he decided to give us such poor service. A waste of our time and money and brought drama into our home.

Highly, highly recommend! Quick to answer and was at my home within an hour. I was told my dryer could be fixed and what he recommended. I agreed and he went back to fix it. Unfortunately, the fix did not work. He called me to explain the issue and it would not be worth the time or money to repair. They easily could have patched it and taken my money. Extremely honest, friendly and professional.

So glad I came across Polar Tech when the burner on my stove stayed on high all the time and my warranty service required me to find my own repair service. Javier was prompt, professional, and quickly and correctly diagnosed the problem. He ordered the parts and scheduled installation as soon as they arrived. He also was able to provide all the documentation I needed for reimbursement from the warranty service. Highly recommended and I know who to call if something else breaks down!