Appliance Repair reviews in League City, Texas

I called several times and they simply hang up the phone, no voice mail no nothing. Call and they just hang up. I guess they don't want business.

Called and made an appointment. No one showed up. Called again and they said they would call the technician. Never received a call back.

Would not recommend this business to anyone. To start, they quoted a price on the phone that tripled when he got there. I was at work but booked the appointment, so I spoke with the technician on the phone and When I told the man that’s not what I was quoted and I wouldn’t pay triple, he proceeded to yell at me, stating I was quoted a starting price but “chose” to ignore it was a starting price. It wasn’t, I repeated the price multiple times before booking. But he was so caught up in stating that I was wrong, he couldn’t even explain to me why the price increased. After yelling at me, essentially calling me a liar, stating I wasn’t an adult and continuously talking over me, he said he was already done with his work and we had to pay the full price or he’d call the police. He had been there 10 minutes, and worked for 20 mins after. He was not done, and when he actually was he left piles of lint all over our floor and attic. If your price triples you could at least clean up after yourself. Pricing communication issue aside, I wouldn’t recommend this company to anyone based off of their employees disrespectful and unprofessional attitude. If he had remained calm and explained the price increase in a professional manner, the situation could have been handled much differently.

Eduardo was great! He called to let me know thatvhe was on the way and arrived on time!: Herring explained everything that he had to do and was done in a timely manner!

Kenneth was super professional. He went above and beyond. Explained the problem, solution and even cleaned up all the lint inside and around the dryer. Very pleased, wish I could request him next time rather then get a computer generated service technician.

Our tech Kia was on time. Very polite, very professional. Worked efficiently. Cleaned up after himself. + Was so kind. You are lucky to have a guy like that working for you!

Chandima is a nice man. He is also very professional and answered all my questions, using his vast store of knowledge of his craft. He gave several suggestions and went above and beyond the minimal job, telling me how to care for my refrigerator, should it stop cooling in the future. He told me that the part that Sears took two months to send was packaged with the new compressor that got here only a couple of days after the original order was placed. So I waited two months for no reason, except someone’s lack of experience or knowledge. But not Chandima! He knows everything about his work. Five stars!

Our tech was extremely knowledgeable and super efficient and shared all the process - best tech we have ever had for service of any type in our home!

I did not appreciate having to wait all day on the technician. My window was 8-5. He arrived at 5:05. The technician was very apologetic about the time and he stated that he had another customer after me. I give him a 5 star rating. He was very nice and prepared.

Eduardo did a great job, explained everything very well, and had the water working again in no time!

Technician was very knowledgeable. Diagnosed problem and discussed options.

Oscar was the third technician we had come to work on the fridge for the same issue-and definitely the best. He went through everything to install the new parts and check if there was anything else going on. He also shared concerns he had about issues he found. We are so grateful for this, because the fridge is still not working so we know now we need a new fridge!

We are far more than pleased. It is so rare, these days, to find superlative talent and experience in the character of professionalism and customer service. When it happens, praise, recognition and gratitude are not enough. Francisco, put our lives back on track because he is the epitome of refrigerator repair and service. Francisco & Sears have raised the bar and set a new standard.
Thank you.
The Toomey Family

Called 11 times to confirm and appointment and then they never showed. Rescheduled for the following day and while he was on time, he could not diagnose the issue and left advising he would be back on Monday. In the meantime, the service ticket was closed as completed, even though they could not find the issue with my air conditioning He never showed up on Monday (after living the weekend in Texas with no air conditioning!!). Absolutely horrible service!

Absolutely the worst experience I've ever had with a repair. I've been waiting for them to repair a pump in my dishwasher for over a month. They came out promptly to diagnose it and were scheduled to come back in a week. A week later they did not show up. When I called they admitted that the forgot to order the part. We rescheduled another week after the part was delivered to my home. Another week later they were a no call no show AGAIN! I scheduled another appointment the very next day and no one showed up because "the system was down". I now have my 4th appointment and have to take a 4th day off work to be here from 7am-6pm and I suspect no one will show up as well. Worst customer service, refused to let me talk to anyone else and tried to charge me again as a new customer for the service I already paid for. Absolutely do NOT use this company.

Technician arrived around 08:30, excellent considering window was 8-5. Technician was well prepared to attempt to fix my issues. The water dispenser was not working. He was able to unplug the water line and the dispenser is working.
He tried to fix the problem that he causes water to collect under the deli drawer. The water freezes and makes use of the deli drawer impossible. Unfortunately he was not able to fix the problem because the problem is caused by an internal component collapsing and blocking the water drain. And he can’t replace the faulty component. The technician believes it’s time to replace the refrigerator.

The tech was great. No complaints professional, courteous, and quick. On the other hand the cost of labor has almost doubled in the 3 years since I used sears last so that was a shock & ridiculous! I will shop around next time due to price increase of labor.

Francisco confirmed bad compressor and followed up to get covered under warranty and our savings getting Home Warranty

Great customer service and lots of info from a well-seasoned and courteous technician. Grateful for his expertise and knowledge.

I live in L.C., Tx and I'm not sure why my refrigerator repair has been so difficult with this Sears home repair service. A technician named Eduardo came to my home on Saturday 2-15-25 to diagnose and possibly repair my refrigerator. He stated it was freezing which prevented adequate air circulating to balance out the cooling. I was told the parts will be ordered, and my service was rescheduled by Eduardo for Monday 2-17-25. Eduardo stated I needed to pay for the service in advance, which was the process, although a repair was not done. He also sold me on a home appliance protection plan stating I would have "peace of mind" for appliances in the future. Needless to say, Eduardo did not return on Monday, and the other service technician treated this service call as the initial visit although I paid for the refrigerator repair service in advance. My service was rescheduled again for Wednesday 2-19-25. The technician stated the parts should arrive to the warehouse on Tuesday 2-18-35. On Wednesday, noone showed up for the 8-noon appt.. I called the technician that came on Monday since Eduardo wouldn't answer the phone. The technician stated the parts didn't arrive to the local warehouse yet. As of Sunday 2-23-25, I f/u on the app to verify my status. There was a notice stating the parts were delivered and thanked me for choosing Sears to repair my refrigerator. I called back on Monday 2-24-25 to inquire about this message because I didn't have any more apps. Scheduled and it appeared my account was closed out although my refrigerator is still not freezing/cooling appropriately. I was told this was an error, and I will receive an update Wed. 2-26-25 with a status update. I never received a call, a technician never showed up, and as of today 3-2-25, I'm defrosting blocks of ice in my refrigerator because it freezer over again. I can't believe Sears has abandoned my refrigerator repair, but has know problem charging me for a service I never received. I need help with this situation. How can I have peace of mind with future appliance repairs when my refrigerator hasn't been repaired, and I'm not receiving any f/u or customer service when calling in to get assistance. This is very poor business practices, and I need my money refunded and this protection plan cancelled so I can find an appliance repair company that cares about performing repairs especially when you've paid in advance. Help, please 🙏🏿

He was very professional and efficient in the repair of our dishwasher.