All reviews for Arrow Service Center

Jorge was great! I called at 8:30 on a Saturday morning, and Jorge arrived at 10:45 am. The airconditioning was fixed by 11:15 am. He explained what he fixed and gave me some tips on how to maintain the unit. The price was very reasonable. The service from Arrow was so much better than I have received from any other appliance service company.

I have used Arrow Service for a few years now. They just came out to service my furnace for the winter checkup, Gorge arrived early, checked out the system, all good! He never tries to sell me something I don’t need. I bought the winter and summer service for $99, great price. This summer I will have them back out to check my air conditioner.
Thank you Arrow!

We had a bad experience with the company that installed our unit. We called and they never showed up. Then 5 days in a guy showed up that was not even an HVAC guy. Got another Compsny to set an appt but it was 3 weeks out (w no AC). They called the 3 days Bedford our scheduled spot and told us we were not in their service area.

In a panic I found Arrow, I called and they were here the next morning. The Tech and his son went to work and 40 mins later we were working perfectly! The cots of repairs were a lot less than we thought they might be. Tech offered some tips as well to help us run efficiently! Great service and a great company! Would highly recommend!

My experience with Arrow Service Center met and exceeded my expectations. They were communicative, polite, attentive and helped resolve our AC unit replacement quickly and efficiently, as well as affordably. Any time I need any major appliance repair/maintenance, this company is who I would go to.

We had a condensation leak from our AC unit installed by another AC service company. After 4 service calls they still could not fix the leak. We called Arrow and the service technician showed up on time, diagnosed the problem, and fixed the leak. Excellent service at reasonable rates. Arrow has a new customer.

I have been with Arrow for over 15 years. They installed my AC at the time and have been servicing it since. Whenever I have needed their service or had a problem they were always prompt and courteous. They have also worked with me by giving me coupons to reduce the cost of their service.
Michael is now like a member of my family, and I can count on him.

Every single person at Arrow gets a 5 star from this household. I have muddled thru four different HVAC teams before finding Arrow and could not be more grateful I did. Unlike other teams, this team has been prompt, honest (and I have experienced some really frustrating dishonesty prior to finding Arrow), exceeded my expectations for quality and care in installation and service. Michael and the team have transformed how I feel about HVAC teams - they have 100% of my trust and greatly exceeded my expectations. Thank you Arrow team, you’ve been a life saver.

We had a great experience using Arrow to repair our A.C. The technicians were professional & knowledgeable. They did a great job communicating the problem, solution and timeline of repairs. The repairs were done well & quickly - even in the middle of summer/busy time of year. I highly recommend using Arrow.

Very reliable crew. They always come through for me.

Arrow services was the first listing I came across. I'm truly glad they were. Michael came out Saturday afternoon (I called that morning). He was professional practices social distancing and wore a mask. He told me what was wrong with my ad and why the system needed to be replaced. He ordered the parts and was back bright and early Monday to install. He finished in just four hours and did a great job. I feel like I got a great deal on the system and if I ever need service again you can get I will definitely call Arrow again.

Kyle showed up on time and was courteous and professional. That’s important to me. I got a reasonable price for the repairs that were needed. He did a great job and I will recommend Arrow Service to friends and family and anyone that will listen!

I had a great experience with Arrow Service Center. I called them and they were able to send somebody right over who was finish another job. I believe they use their people efficiently. They sent that person over instead of possibly sending another person from their main office. I just had a 30 minute wait. I might have been lucky but that is still working efficiently.
As for the work. I explained to the technician what was going on, he went to work and 30 minutes later he got it to work and told me what was wrong. It turned out that the outside breaker to my furnace was bad. I had previously looked at it and it didn't look tripped. He had to trip it 3-4 times to get it to work and told me it needed to be replaced. The previous folks that replaced the breaker used a 50 Amp breaker instead of, what the technician said it needed to be, 60 Amp.
Even though they are not allowed to get into the breaker box, I was able to replace and it's been working fine ever since.
How much did I get charged, you may ask. Before that, let me say that I called another service center and they wanted $125 to come out and check it. Arrow charged me $69.
Did all the stars fall in place when I decided to get my furnace checked out? Maybe. But for a ~1 hour from call to finish and get charged only $69, I don't care. Arrow Service Center did a great job. I give them A++++

Thank you Arrow Service Center. I appreciate their expedient service and repair. On the first call, I was given a two hour window and Jorge arrived within 15 minutes of the first hour. As it turned out, I needed more work and they worked with Total Protect and installed a whole new unit. The estimation time for ordering and installing would be either Friday or Saturday morning. Arrow Service, Jorge, came out on Thursday morning at 7:30 and were completed by 10 AM. Excellent response and completion. This is a follow-up to my previous review of Arrow Service Center of 2016. On Monday, 9/16/19, I had an issue with the fan that runs with my AC and furnace. I called Total Protect/Cross Country home warranty and I requested that they send Arrow Service because of my previous favorable experience with them. My request was granted and that afternoon, Jorge with Arrow Service came by. He diagnosed my issue and by Wednesday afternoon, my unit was up and running. I cannot give enough accolades to Arrow Service. Thank you Al and Jorge for all your great customer service and expedient response to resolve my issue. I highly recommend Arrow Service Center for your AC and furnace repairs. Louis Cuevas

Lightning fast service. AC went down last night and Arrow was at my place 10:00 AM the next morning. They got our AC up and running and were very quick with a requested estimate for a new unit. Would recommend!

I called Arrow at 7:00 A.M. and Mike came out and repaired my A/C and had it cooling before noon! Although he was hot and busy he remained pleasant and efficient! I will call Arrow again in the future when I have problems with my A/C.

Wonderful experience working with Arrow HVAC.
The AC unit was diagnosed and fixed very quickly. They were very professional in our interactions and the work they did! Jorge is a really knowledgeable tech and it was easy to work with him. Thank you so much!

Reliable, trustworthy, available on short notice, couldn’t have asked for more. Get Michael/Josh team if you can. The best HVAC team hands down! I am extremely happy with my new AC.

My A/C stopped working and Arrow was able to send someone out quickly. Josh was the service tech and he got everything up and running quick. I definitely recommend Arrow and Josh!

My experience with Arrow Service Center was a positive one. My appointment was scheduled quickly. Javier (tech) arrived the same day. He was timely, solved the problem without any issue. He presented himself as professional, diligent and an honest employee. Thank you for having patience in answering all my questions. Arrow is lucky to have him. I would definitely use this company in the future and recommend to my friends and coworkers.

I had an amazing experience with Arrow! They were able to come out the same day I called them and they fixed our unit quickly! Micheal was great and explained everything he was doing. Fantastic service and I highly recommend them!

Our A/C stopped working. I called Arrow at 8:00 am. Michael arrived at 10 am and thoroughly cleaned out the drain line which had become clogged with calcium build up. A/C is working perfectly again. Arrow always provides the best service. Many thanks.