Reviews of local pros in Lubbock, Texas

Absolutely Amazing Company! Honest, Kind, Efficient and just one of those businesses that makes it easy to become a customer for life. We had our entire HVAC system go out and went with AirServ via a word-of-mouth recommendation. After a thorough evaluation of our broken unit, we were given substantial information and options to make the best decision moving forward. The technician gave us multiple system options in varying price points and went over each option with us without any hint of ulterior motives- like trying to get us into the most expensive model possible. Installation of the new unit was efficient and we're more than happy with our system now.

They come out every season to service our unit and always send the same technician which is such a gift! We've been able to build relationship (and trust) with our Technician Jeff who is diligent and thorough in his work. He takes the time to explain what he is doing, what his recommendations are and is always providing information for us to better utilize our unit, stay comfortable in our home and maintain our unit effectively. Any questions we have, he goes above and beyond to provide thoughtful answers, useful information and great recommendations.

Having the same technician every time tells us a few things about this company: They value customer satisfaction, retention and connection. They are a solid company and employees are happy to work there. They do great work, stand behind it and care about maintaining their work and relationships. This isn't a company that's going to sell you an expensive unit you don't need, then disappear when things go wrong or your energy bills skyrocket.

1000% Happy Customer and so long as this company maintains such a superb customer experience, they will be the ONLY people we use and recommend for HVAC work.

The staff I interacted with were courteous and professional and they handled the issue efficiently.

However, I do feel they are over-priced. I have never paid a diagnostic fee on top of the parts and labor when everything occurred within the same appointment. I was also never told anything about the diagnostic fee or how much it would be until it was on my invoice.

They were able to fit us in quickly which I appreciate because my tenant was sitting in a 93 degree house. However, I do not plan on using them again because I do not trust their pricing just based off of previous HVAC services I've received from other companies.

As stated above I have no issues with the people just the policies/procedure/pricing.

James and his team were very quick to take care of me. I called them out on Tuesday and James was at my house not even 2 hours later that same day and replaced my unit the next day. I will definitely recommend AireServ to anyone!

The service was great! I initially dealt with Brittany and she was so helpful and professional and set me up with exactly what I needed. John came out and did an excellent job. Very professional and courteous. A fine young man.

These people are just the best! They are so knowledgeable and trustworthy. Got to me quickly and had what was needed on hand and ready to install. Couldn't ask for better.

They are very professional and the installers are awesome. Our A/C went out and they fixed their schedule to get here and fix the problem even on 107 degree day,

My wife and I were so pleased with James from Aire Serv of Lubbock repairing our air conditioning unit recently. He was professional in helping us maximize the efficiency of our unit with a higher quality air filter and some thermostat tweaks too. We even signed up for Aire Serv's preventive maintenance plan to keep our HVAC warranty in place. A+!

I’d like to give them a five star but I don’t feel like I’ve resolved all of my issues yet. There were some issues with the installation. They made a recent attempt to repair the issue, i will have to wait and see if it holds up this time.
update: I have had them come out 5 times to resolve the issue at hand. In short, last summer my a/c unit went out. They sent a rep and explained that I needed an outdoor unit and that my furnace was only a few years old at the time, so it wasn't necessary. I asked if all we did was the outdoor unit, would it resolve the issue with my kids' rooms not getting cold. The salesman told me that I needed a bigger furnace that would push more air. I asked if there were issues with the duct and they said it all looked good and insulation was more than sufficient, and the furnace would fix my issue.
one year later and 5 failed attempts my kid's rooms still are much warmer than the rest of the house, the owner agreed that I need new duct work. I explained that his salesman sold me a furnace to correct my issue when all I needed was an outdoor unit and duct work that would have been almost 4000$ cheaper. His response was that the salesman no longer works there implying he had issues with this salesman already. Then instead of coming to me directly he sent a technician in to tell me that they would have to charge me for the duct work. This is unethical and cowardly John Russel, you should do what's right. I don't know who all out there has 10,000 dollars just laying around, but I don't. They took advantage of a stressful situation and totally sold me false hope and did not deliver on their promise.

James was extremely helpful and took the time to explain everything in detail. He showed me the actual parts that were the issue rather than just having you take his word for it. He was early and had our furnace fixed in no time. I would recommend anyone use Aire Serv for any issues with their home!

This company always outperforms with efficiency, friendliness and a cooperative spirit. The office staff is helpful and the field technicians are knowledgeable, courteous, and very patient to explain the status of complex heating and air-conditioning systems. I cannot recommend them highly enough. They have installed a central air system in one of our rental house and a split system in a rental duplex property. Both projects were completed quickly, efficiently, and it performed in an outstanding manner.

LTC Doil O’Steen
US ARMY (Ret.)

Professional and courteous technician who listened to my concerns. Same day service, within hours. Issue was identified and resolved promptly.

Awesome!! They are honest on time and reliable. I will use them for all of my heating and AC needs going forward. They explained everything in great detail and sent a picture of the technician that was on the way as well as pictures of what the problem was. Finally, a great locally owned company that is fair and honest in their pricing.

We had a great experience with Aire Serv of Lubbock. They cleaned our air ducts, performed a microbial treatment, and cleaned our dryer vent. The team was professional, thorough, and explained everything clearly before starting.
We noticed a difference in air quality right away, and it feels good knowing everything is clean and safe. Brandon and his team were on time, respectful of our home, and left everything spotless. Highly recommend.

Highly recommend!
They are honest, hardworking and sure to get the job done.
Ask for Aaron

Quality service! Super friendly! I would highly recommend these guys!!! Thanks Dan!

Thanks for the fast prompt Air conditioning service on Saturday for only 7$. I would definitely recommend this hvac service.

Daniels heating and air came out right away and didn't over charge me for the amazing work that they did.

Makes you pay a booking fee, then has the customer wait all day with no updates, and ultimately never shows up!

Great service! They even came late in the day!!! We will definitely call them if we ever need anything again!!!

Best heating & air company out there! Always very professional and prompt. I highly recommend them!

I have been using Daniel’s heating and air on a continuous basis. Professional service with a great staff. I will continue to use their services.