Reviews of local pros in Lubbock, Texas

Duncan Heating and Air has been a true lifesaver for us amidst the scorching heat wave in West Texas. Their prices were incredibly reasonable, and their communication was top-notch. They swiftly addressed the necessary repairs without pushing any unnecessary add-ons on us. Their focus was solely on fixing what needed to be fixed, and they did so efficiently.

We called after midnight on Friday night. The person answering the phone took down the details and said a tech would be out in the morning. At about 6:45am I received a call verifying that we still wanted service. I told them that we did. The tech arrived at about 7:25am. Steven knows his stuff - down to what year the outside air conditioning unit was installed. He diagnosed the problem, changed out the part, added a little coolant, did the paperwork and was done by 7:45am. It wasn’t what I would call “cheap” - but I do think I paid a fair price for service that quick and competent. It’s now 8:15am and my house is back to its normal temperature.

My A/C went out last night. I called Duncan early and got their service. A technician called me back quickly. The technician, Steve, was professional, courteous efficient and quick. I feel they changed a fair price for the new motor and labor. I will definitely use them in the future!

Our air conditioner went out and they were so prompt at getting a technician here within 2 hours of our calling them. We had to get a new unit and they kept us informed about shipping and when it got here they installed it the next morning. We have used Duncan for 30 years and they are a great group of folks.

I accidentally ran over the Freon pressurized pipe for the ac with my lawn mower. On a Sunday of course. I was so upset, calling everywhere I could to get quotes. Every place I called, and it was a ton of places available 24/7, quoted me at at least $1600 and said it would take hours to replace and they couldn’t get to it same day. Called Duncan, they were here within the hour, fixed it within an hour and charged me $561. They are amazing! Will forever use this company!!!! So kind, helpful, fast, trustworthy, and they don’t take advantage of you and price gouge. Thank you, Duncan!!!!

They have been out to my house 2 times in one week and I’m still having the same problem… 2 hours the first day and 5 hours the second day.. would not recommended I feel like they are just milking my time and money..

ATMOS told me I had a gas leak, so they locked out my gas; no hot water. Duncan Heating & A/C came out almost immediately. It took about three days to find and repair the leak. Casey did a fantastic job! I really enjoyed interacting with him throughout the process. He made sure that I understood what he was doing, and he repaired everything much better than it was previously. I've already recommended Duncan Heating & A/C to my colleagues at work.

Called on Sunday morning at 8:00 am during an extreme winter event. Got a return phone call from Barbara within 5 minutes. She dispatched Steven and he was here within an hour. Steven did a great job explaining the issue and got us fixed up as quickly as possible. We have done business with Duncan for almost 10 years and appreciate their professionalism. Steven and Barbara just reinforced our opinion. Thank you Duncan for your great service.