Refrigerator reviews in Mesquite, Texas

Best service! Best tech! And permanent solutions at a very reasonable price

Careful with this company. They will rip you off. $90 just to look at the package? A 10 minute inspection (which they btw assessed incorrectly) they charged $120. I have other issues with other equipments with more complex problems and another company charged me less than half of what they charged. Beware!

Thank you so much for the Quick response in a VERY sensitive situation. Not only did you make the initial call quickly but you returned and completed the repair and saved our relationship with our customer. I know how hard that was to do specially in the Heat of the Summer but this is the kind of Great service that we can count on with you guys!

Thanks Again!
Mark Reece
Baker Distributing, Dallas , Texas

It was Sunday morning and I just made one phone call to this place and let me tell you how amazing their technician was!! He was so kind so professional and extremely patient. It took him 2-3 hours but he fixed my Walkingcooler.
Just want to say thank and special thanks to Mike Brazile for his service. Your the best👍
Chef shahla

HORRIBLE customer service! Erica was extremely rude and short from day one. I initially called early on Friday, trying to schedule for a Monday appointment. She said they would get it to a manager and then to dispatch. No call back Friday or Monday, no big deal ,so I called at noon on Monday to check the status. I was rudely told by Erica that someone would get back with me once the manager approved it. No call back in Monday. Tuesday at 4pm they finally called back and left a very nice message trying to schedule an appointment for Wednesday. I returned the call and tried to speak to the nice lady, but was sadly transferred to Erica , again. She very abruptly asked what I needed and I said someone had called to schedule an appointment for tomorrow. She said, well your appointment is already scheduled, to which I responded, well that's news to me because I had no idea. I told her that Wednesday would not work for me due to my work schedule, could we do Friday. Then again was very rudely told that she would have to submit it to a manager again to find that out. Which I responded, forget it I’m done, calling someone else. Makes me sad because I have always gone with a BIGGER fridge repair company for all of my warranty work, but was willing to give them a shot. Guess I will be sticking with the other guys from now on. Which by the way I have an appointment with on Friday.

RSI is our go to for all of our Refridgeration / ice machine issues, all of their Techs are top shelf, thorough, kind and competent!! Thank you Adrian for your expertise yesterday on the Granada ice machine, we are iced down and ready for the weekend!!!! Thank you Troy for your organization and prompt response even while on vacation!!!

I have worked with RSI on several beer installs and these guys are truly first class! They are responsive, extremely knowledgeable, detail oriented and they do the job right. I strongly recommend this company and have never regretted using them. Keep up the great work!

Robert was fantastic and thorough. He fixed everything in a timely fashion and 1

Shawn Candido was fantastic and did not give up on finding a solution. Great service.

This company is a fine company with a great group of hards workers! We've used them for all of our needs at Buttermilk Sky Pie! Most recently we received truly above and beyond service! Hats off to RSI and Troy Watson-field tech keeping customers first!! I recommend you call them for your needs!!

Updated***

The company came through. Their tech Chris is another level!

The guy worked tirelessly to make sure my ice machine was working properly.

Chris responded to my text messages even and came to the store every other day to make all was good.

You don’t get this kind of service anywhere.

Very bad customer support. The people seem very nice and caring but no communication at all. I called and left several messages over a couple of weeks and no one called back ever. I finally got someone today to tell them to cancel all my projects with them. Then he got very short and hung up.

Just had one of their drivers draft tailgate me onto the freeway, blindly pull out in front of other vehicles, then proceed to think he’s in a NASCAR race on I-30, weaving in and out of traffic. Had a blue placard (handicap?) hanging from his rear view. This manchild is a liability nightmare for this company and needs to be reprimanded at the least.
Received a phone call from the operations manager quickly. Shows that they take their business seriously. Good on them.

Young man came out and did a amazing job!!!

Unfortunately we have tried several times to get RSI to fix a bad ice maker that hasn’t worked from day one. This is our second unit we’ve bought from RSI, the first unit worked great so never needed to use their service, until we needed a second unit that was a lemon. We understand that things breakdown and had them out to service the unit 3 different times to make things right but they never came through. It got to the point of RSI making broken promises, and ultimately leaving us high and dry. This is the hottest months for our techs and we typically provide them with ice but now our guys are having to go buy it.

Bottom line is they don’t stand by their products and services and that really is unfortunate, we just want them to make it right or refund our money.

Wow! RSI is awesome! Customer service and the knowledge and skill level of their technicians are second to none. I have been in my career for 24 years and worked with several vendors from different trades. Troy truly went above and beyond in customer service. He came for a non-functioning walk in freezer and repaired two more issues while on site. Spending a little time with him increased my knowledge of my own property! I have no problem recommending RSI to any Class A facility.

The worst company ever! Called warranty and got a warranty number. Called the company and they asked me for the warranty number in which i had and provided. She said she needed the warranty to call her with the number. I told her I had it and she said warranty had to call her. Then why would you ask me for the number. So I called warranty and they called the company. I called the company back on Wednesday and set up an appointment for the Tuesday. She said she would set up the appointment if i filled out my credit card information. I said thats fine but it needs to go through warranty and if they were to use my card, they would call me. Tuesday came around and no call and no technician. Called them again and they told me it was peak season and how busy they are. She said they would come Monday and the technician would call me with the diagnosis. No call from technician, just a $311 charge! Worst company ever!!!! No communication for anything!!!!!!! Dont use them!!!!! If i had know all this, i wouldve used someone local and not go through the warranty they didnt use!

Brett is always amazing and super helpful! He’s friendly and knows what he’s doing. We can always count on RSI to take good care of us. Thank you!!

Jeramy Moss is awesome very professional and explains everything well. Always receive amazing service when he comes out.

One of their technicians Mike Brazil came to our restaurant after battling freezer outages for a month and got down to business. He spent the day working to repair a problem no one could really diagnose, he repaired it and followed up the next day to make sure everything was still running smoothly. After getting the run-around from others, he went above and beyond to get us back where we needed to be. I appreciate his time and customer service. It’s the personal service like his that will keep us in business with RSI for years to come! Thank you Mike!!!

Josue Lozano came to my business to assist with our pipes that were leaking in our walk in cooler. He was very professional and pleasant. The job took longer than anticipated but he was efficient and took care of the root of the problem. Thank you Josue!