Reviews of local pros in New Boston, Texas

Good people, Quality work, Helped us on the weekend, Responsiveness, I would recommend.
Quick response this morning. Thank you Industrial Air

Arrived as promised. Very professional and personable. Gary was the tech and I dealt with Whitney in office. Both were very informative and helpful.

Outstanding customer service! Reliable, friendly and trustworthy! They are who I call for all my HVAC needs!

I’d like to say thanks to Industrial Air Systems, Jared P and crew for a fantastic job of removing the old HVAC equipment and installing a new Carrier HVAC system, WiFi thermostat, framing/pouring concrete equipment pad and clean/sanitize existing sheet metal duct work. Great equipment, valve and service, thanks guy’s. Scott B.

Great service, great technician, very knowledgeable and friendly was quick to arrive and solve my problems!

Our A/C froze up so we had to turn it off to thaw out. I called first thing the next morning and a technician was at our home within an hour. Found the problem and fixed it fairly quickly.

These folks are outstanding.They are polite, courteous and responded to my house quickly when my air went out. The young man who service d the unit, took pictures of the work and sent them to my phone. I am a customer for life.

It was a great experience. Prompt and friendly service!

When the compressor began to make
a loud rattling noise at 10 p.m.😱 I used the messenger to make contact. I didn't expect a response until morning, but within minutes they replied and offered to come right away. Thank you for caring about your customers. ❤

I called and the service man was out to my house within an hour, had my air conditioner fixed soon after arriving. Have used Industrial Air for many years and have always been pleased with their work.

Over the last several years, Jimmy Parker Services / Industrial Air / New Boston Services fixed my HVAC and Plumbing problems. They were very good, not only with their quality of work but also in how they treat customers.

Great company very professional! Have used many times over years always done a great job and got me fixed quickly great rates would recommend.

Very prompt in answering my service call! Had me back up and running very quickly! Gary was efficient, friendly and knowledgeable.

Our heater quit Friday night. It was after hours and we thought there was little hope of getting it fixed before Monday. We called Industrial Air anyway and got the emergency number and left our information. In just a few minutes we got a call back that said someone would be out. In less than 20 minutes a tech arrived, diagnosed the problem and said it was the motor. He had one in his truck, took out the old one, installed the new one, checked everything out and we had heat in an hour. In spite of the cold and late hour, Cody was cheerful, efficient and professional and we really appreciate both Cody and Industrial Air!!

They came out late and we’re very efficient great customer service and quality work! I had cold air within in hour and he knew exactly what was wrong! Great pricing even with after hours service charge! I would definitely recommend this company

I tried to use this business, asked over like 3 days to call me about my air condition, never got a call back. We’ve hired them in the past to do work, and always seemed good. We used them for our business and homes. They must be under new management. Very Poor business model!

Absolutely the best!! My mom has used Industrial Air for years for air conditioning service. They have always given the best service. She is 87 yrs old and they understand the needs of the elderly and give prompt attention. She is very happy with the friendly, courteous customer service. They know how to treat people 🙂
Thank you so much for taking care of my mom. P.S. Her dog, Buddy is happy to see them also 😁

We are very well-pleased. Gary was professional and friendly. He was very thorough and us good information on the status of our furnace and A/C.

Gary fixed my air conditioner yesterday and was very nice. I’m a first time homeowner still learning about home maintenance and Gary gave me some good tips on basic a/c care. They also fixed a busted pipe for me during the snowstorm last year. I will definitely call again, thank you!

Gary has repaired and worked on my heat pump before and has now replaced it after the tornado damaged it and he always does an excellent job! He is courteous, reliable, professional, and knowledgeable!
The office personnel are always friendly, helpful and courteous!
I highly recommend Industrial Air Systems!

Normally an incredible company. They typically do our system checks every year and we've never had an issue. Then, 3 weeks ago, our entire system went out - completely. They came out on a Friday and told us we would have an estimate Monday morning. We didn't get an estimate until Tuesday. When we called to check, there was no sense of urgency with the office staff.
They never called back to check on their quote. At that time, we had opted for another company. I still like them; I just feel they have an opportunity to increase their goodwill with some customer service education.