Reviews of local pros in Pantego, Texas

My unit was not working correctly—the fan on the outside unit would not turn off. Paul immediately diagnosed the problem and thoroughly explained the problem. He arrived on time and put on plastic shoe covers when entering and exiting my house every time.

Looks like I may have made a mistake calling this contractor. A tech came out two days ago, and I need a fan blade replace potentially motor as well. I got a quote for the parts and labor for a fan blade and motor replace, but none for just the fan blade as I asked. When I ask for a breakdown between parts and labor, they said that they don't do that, and they only quote and bill a flat rate without any description of what that charge constitute. I know and understand that the parts will be marked up but it would be nice to be able to see how much you're being charged for parts vs. labor (especially if you're getting more than one part replaced so you can at least try to ensure you're not being double charged for labor on both components). I'm reaching out now to get quotes than the $1,600 to replace the two components that together make up the fan motor assembly. If that lack of transparency is standard, I will return and update this review.

LONG REVIEW!! Our house was built in 1999 and had a very basic Goodman AC, Coil and Heater system. We have had at least three compressors replaced and a coil over the last 18 years through our home warranty company. In September 2018, we finally decided to replace our outdoor compressors and coils. Something this expensive required prayer and research. Using Angie's List, I contacted five different local DFW contractors. Since I am in sales for over 20 years, I can read through salespeople/companies really quick. To me the sales person is the face of the company and the product. Two companies didn't bother coming to the house, but chose to email their bids...bad move!

Of the various companies/sales people, Kevin Kulesza with Tom's Mechanical is the only salesperson who approached the sales process with sincere integrity, professionalism, expert guidance and made it clear his company has the expertise to ensure I have a great install. and support. I did my research on Tom's Mechanical and I was impressed. We all see the companies advertised on TV but to me the best advertisement is satisfied customers.

Steve worked with me to ensure I had the financing with Wells Fargo and we agreed on the Trane system. Steve was so good and I trusted Tom's so much that I agreed to replace my furnaces as well (an easy up sell, once trust is established)! Steve was on vacation during a weekend and responded to my text messages that we chose his company.

When the crew arrived to the install, it was amazing to watch this team with two big trucks disassemble the old system and then install the new units. Each individual were like members of the Navy Seals....each experts and very personable! I am very pleased with the work done by Tom's Mechanical and highly recommend them over any other company in the Dallas Fort Worth area.

By the way three companies who provided bids for my business followed up with me, after the units were installed! One company asked if it was the price that made the difference as to why I selected Tom's and I said, "no, it was not the price, it is the people!" Thanks Steve for an awesome job working with me from being a prospective customer to someone who has a brand new Trane system in production!

Paul was fantastic. He fixed my old system on a Sunday. I appreciate his perseverance when the first fix wasn’t quite enough, he kept investigating until he got the system working. He was also very professional and pleasant to talk with. Great job!

John was fantastic and fixed my upstairs unit quickly. The company has always been honest and easy to deal with. They came out within 24 hours of calling. Highly recommend!

Marvin did a great heat inspection of my system. He was very professional and went beyond the simple niceties while performing the service.

Garrett arrived promptly snd immediately got to work to discover what the issue was. He was very thorough in checking out everything. He found the leak, determined that I needed more “coolant”, called gor the coolant to be brought, installed it, and did a full diagnostic analysis on the inside unit. Garrett is one of the hardest workers and with an excellent attitude. Two very rare things nowadas. Oustanding customer service, and I highly reccommend Garrett at Tom’s Mechanical!!

Robert was very helpful and friendly. He knew what was needed and what was not. Very happy that he was my technician.

I will start with positive first
Tom’s got me a good quote sooner than I could even get other companies to get back to me about needing a new system. Presented me with two options that made the most sense for our situation. Showed up as scheduled always. Were in and out and we had a new system in 5 hours on install day. Workers were polite and as quiet as they could be. Explained everything to me that I needed to know about the equipment. Overall great work.

Now the negative (reason for -1 star)
There was absolutely NO clean up done after the air handler install. The attic was a complete mess of trash from the install. 20+ self-tapping screws laying around on the floor up there. The hangers from the old system cut and left dangling, attached to nothing. Cut wires, zip ties, and PVC scattered about. Enough trash to fill up a 5gal bucket. OSB from where they installed a new return vent (for free, I should add) just tossed aside into the insulation. They put a foot through my OSB flooring and just tossed that aside. Did not mention this to me.

Happy with the overall HVAC work but the disaster that was left in the attic is incredibly annoying and borders on disrespectful.

The service tech (Paul) was able to get to our home within a few hours and quickly diagnose the part that needed to be fixed. He was very kind, professional and worked quickly to get out AC system running again quickly! Will absolutely call Tom’s Mechanical again

We had expert service from Paul and Marvin. They were professional, explained all my options in detail, performed the selected service with excellent quality. They charged a very reasonable fee for the work that was performed. Future repairs will definitely be done through Tom's. Thank you, guys.

I had our system replaced by Tom's several years ago and the guys and customer service was excellent. When our daughter's system finally gave up, just made one call to Tom's. Once again we were super pleased with the whole process from buying to installation. Hopefully we won't have to replace them again for years to come. When that time comes, I'll call Tom's.

I was very pleased with my experience with John and Josh. They explained exactly why they needed to do what they proposed to help extend the life of my older AC unit and I know from past experience that Tom’s Mechanical is certainly reliable. AC / plumbing repairs are never cheap, but I know they stand by their work and they know what they are doing. And I did get a senior discount!

I recently needed service on my central air unit and called Toms. Frank arrived right on time, inspected the unit and provided me with a complete and accurate quote. He completed all repairs, fully explaining everything he had done.

I have used Tom's Mechanical in the past and will do so again. Highly recommended. Thanks again Frank!

satisfied with the service start to finish. Tom's coming back to finish, not the tech's fault. Frank came in today and fixed the problem and along with a little education on heatpumps.

Technician Kris Jones was friendly and very informative. He dealt with me honestly. He is a definite asset to the Tom's Mechanical team. I would welcome Kris for anything related to my HVAC unit in the future.

Thank you Tom's Mechanical for adding plumbing. A big thanks to Phillip Powell for identifying the problem, presenting suggestions/alternatives, and for completing our plumbing repair. Phillip was prompt, professional, friendly, and is a great plumber. I highly recommend Tom's Mechanical and Phillip Powell, Master Plumber.

Garrett was great. Very personable. Arrived on time. Did a terrific job. Found a (difficult to see) wire that was contributing to the problem.

Erik handled our sales process and has been our point person from the initial bid through install and now into maintenance. Clear, responsive, calm, and completely on top of every detail. After dealing with years of service companies that ghost, rush, damage things, or disappear the moment the funds clear, this experience felt completely different.

This is not a cheap project, which is exactly why we did four HVAC bids. This was a one time investment we needed to get right and expect to last for the next 20+ years. From the first conversation with Erik, it felt like we were in the safest hands. That instinct proved right. Every question was answered. Every concern was addressed. Any issue that came up, Erik handled directly. He even showed up personally to make sure everything was going smoothly. That level of project ownership is rare.

This was not a small job. Two full HVAC systems, all ductwork, replacing units that were roughly 30 years old and systems dating back to the late 80s and 90s.

What really stands out is how easy Erik and team made something that nobody wants to deal with. HVAC is stressful, expensive, and disruptive. Erik made it feel organized, transparent, and handled. It honestly felt like Amazon level customer service in an industry where that almost never exists.

The front office coordination was just as smooth. Scheduling, city inspections, and required access were all handled for us via Lindsey. We received clear updates, knew exactly when inspectors or the install team would arrive, and never had to chase or manage anything ourselves. All we had to do was be home when needed, and they made that easy.

Because of this experience, we canceled HVAC maintenance with other companies and are sticking exclusively with Tom’s Mechanical going forward. We’re already recommending them to family and friends, which we almost never do because service companies usually let you down. Not this time.

Our house has never been more comfortable.

Jimmy the service manager was so understanding when my system was not working again on September 11and would send Frank out Friday to recheck the system. Frank my service technician is terrific! He diagnosed what I hoped wasn’t the case but I knew it was coming and he got the ball rolling with Erik, the comfort advisor to meet with me. Frank returned again early afternoon to get me some cool air tell the installation of a new system could be done Tuesday. I appreciate Jimmy and Frank so much with their honesty, quickness and kindness shown to me. I do have a long standing relationship with Jimmy and Frank. Thank you Tom’s for keeping these two wonderful gentlemen representing your company!

I have used Tom's for several years for all my Trane 19.1 seer heat pump maintenance needs. How ever this year I question a bad business decision. I called in early January 2026 to purchase the annual contract. I was told I could not. They were doing something different this year. They would call me. Well, no phone call as of yet. We are having an arctic ice storm and yes my unit is working OK but I do not know that for sure since it has not been serviced.