All reviews for Empire Heating & Air, LLC

This is the ONLY A/C service that was willing to do an emergency call for my elderly parents after their A/C went out yesterday. And...AND....they came out within 2 hours. The young guy (Grant) that serviced our system gave us a temporary fix until the part comes in next week and was respectul, quick, and accurate. Glad they sent him out here. Will use this business from now on! Great Job!

Very professional, came on time (which never happens) completed service needed in 1 hr. Would total recommended for any of your Air or Heating needs.

Great communication and very professional. Highly recommend!!

Excellent service. Exceeded all expectations. Called them on a Friday afternoon after another AC company cancelled our service call in 100* degree weather. They showed up within a couple of hours and fixed the problem so we didn't have to go to a hotel. Friendly technician explained everything. You have our service for all future needs. We highly recommend!

Easily one of the best service experiences I've had. Kyle from Empire went out of his way to be accommodating, flexible, and fair. Furthermore, the job was done both quickly and well. From now on, Empire will be the first company I call.

Very good company. The owner Kyle will talk to you as long as it takes to understand your expectations. His crew is the same. Empire Heating and Air is the best HVAC company I have worked with in 40 plus years. I expect a lot when it comes to my home. Empire Heating and Air has delivered...plus!

Kyle came out and did a great job finishing the set up on our mini splits. Thank you so much! I will be recommending to friends and family.

Awesome service! Their preventative maintenance paid off, I appreciate a company that offers services that save you money but, also one that is family owned teaching their new generations to come. Our heater and AC units are now running as they should, efficient and without any problems. Thank you!

Empire is a great company, they are quick to respond. Kyle an Grant are the best guys to work with and very efficient. They did an excellent job installing a new hvac system for us.

In today's world it is very hard to find reputable contractors.
My interactions with Empire from the quote to the installation went exactly how it was presented. Their technician (Grant) was one of the best craftsmen I have seen here in Texas since I moved here. Grant went above and beyond to make sure that my installation was done correctly. If you need HVAC services I highly recommend this company. If possible ask for Grant. You will not be disappointed!!!

Kyle was on time and assessed the problem quickly. He communicated out options clearly. His work was fast thorough and clean.
The cost was extremely fair, a very good value.

Excellent work. Empire is my go to company. great pricing and performed work as promised. highly recommend and will use again

Kyle was so nice to make the time to come out to our property later in the evening. He explained everything and helped us choose an option that was best suited for us! Would highly recommend!

Had no question on who to call when we needed our AC repaired. Kyle and Grant worked on our unit ALL DAY and into the evening (in 100° weather) to ensure that everything was running smoothly before going home. If you want honest, great quality, and professional work they are who you need to call!

Called Kyle on Sunday evening and he returned my call same day.
They sent a technician out on Tuesday and cleaned and repaired a much abused system for some folks that are struggling at the moment.
Grant was very professional and responsive. I appreciate that didn’t try to upsell anything. Just did a great job in this 100+ weather and thanked us for the opportunity.

We called Kyle this morning to come to our office and he came right out to get us operating and cooling down. Excellent customer service and very knowledgeable about everything we needed, thank you Kyle.

Empire continues to serve with excellence, high humidity in diverse environments caused some excess condensation. Empire commitment to excellence responded quickly with purpose and a successful resolution. Cannot thank you enough!!

Kylen arrived within 2 hours of our call. He made a thorough inspection of our unit and explained the process and our options. He was courteous and friendly.

Absolute BEST experience with an A/C service company ever! The issue with our A/C had stumped another HVAC company and us for 3 plus weeks. Kyle & Steven came out and meticulously worked through the list of all of the possible problems until they figured it out. We appreciate their knowledge, diligence and professionalism! Empire Heating and Air will definitely be our go to from this day forward! I highly recommend this company and they are local if you’re in the Wise County area. But they also service the DFW metroplex as well. This is also a veteran owned business Kyle served in the US Army in Iraq and Afghanistan so all the more reason to give Empire a call!

Kyle was very professional and friendly. He got our system up and running again quickly. Highly recommend!

I recently had the most remarkable experience with Kyle at Empire AC and Heating Company. As a new customer, I had signed up for a fall and spring tuneup contract, but because of an unforeseen glitch in an upgrade for their computer I wasn’t contacted for the spring tuneup. I called to inquire and Kyle apologized and came out to my house the following Friday and resolved the problem - which I never really expected having dealt with other companies in the past and how they treated their customers when an issue occurred. I was so pleased with his professionalism.
Thank you again Kyle
Mary B