Electrical reviews in Pasadena, Texas

Great and quick service response from the repairs to the office keeping me updated.

I scheduled an appointment WEEKS prior to the day I needed them. First, they didn't even put me in the schedule. I drove 6 HOURS for this appointment. They were supposed to be there in the morning. After calling numerous times, I finally got them to say they'd send someone. They said 3-5. At 7:30, they finally showed up. He was there for less than 2 minutes to complete the job. THEN... they had the nerve to charge me the after hours service fee!!! Highly NOT RECOMMENDED!!! The technician was great, but the company needs to get it together AND stop ripping people off 🙄

Mr. Nick and Mr. Marc did a great job putting in my new dishwasher. They were precise and methodical in the process. They were very considerate of doing a great job without destroying my flooring( which I appreciated). These two gentlemen were kind, considerate, and respectful.

Mrs. Ash

I had Electrical Doctor Home Services do quite a bit of work to my garage. They installed 8 recessed can lights, two electrical outlets, and installed a 240 volte 30amp breaker in my electrical panel (going to use it for AC that's going in the garage). Carlos, Mark, Jesus, and Roger were very professional, prompt, and knowledgeable. Also, the gentlemen, I believe his name was Chris, did the wiring on my breaker panel. He went out of his way to show me how was was arranging the breakers so I could label them properly for future reference. They did a great job of cleaning up afterwards. The work turned out great, the light and electrical outlets work well. I particularly enjoyed chatting about the project with Carlos, who has an in depth knowledge in his craft and talks about it like the character "Luis" from the Ant Man movies! Overall: Very Good Experience!

Mr. Perry was a very professional and timely as he installed Ring Front doorbell.

At a minimum, don't use these guys for any electrical work. To be safe, just don't use period. There are too many options in Houston. Mister Sparky is a good example of a similar, fast to respond company with much more reasonable rates.

I had a whole novella typed out here but I've shortened it to the major points below:

This company will seem like a good one at first. They are quick to respond, fast to show up, and their techs are really nice. They have all the modern text updates etc...its good.

The problem is that they work to a subpar standard and they're a little disorganized pretty much at all times. They absolutely destroyed my under cabinet lighting. Now they did attempt to fix it, but only 2/3rds of the way, resulting in me getting a different electrical contractor to come out and finish the job properly.

Also, the prices. They will buy a $35 light on Amazon and charge you $350. I'm not making this up. I understand mark up and retail sales margins, but this is excessive. On top of that, they don't have the knowledge or skills to complete the job properly so what exactly are they charging for? Took me a month from start to finish to finally wrap the under cabinet lighting project I had with them and it still wasn't done as of last week. I just sent them away because I couldn't deal with them any more.

Not once throughout this process did management or owner call me. I requested it twice. Still waiting. When all was said and done, they offered me a 10% discount. I countered with 25% and they accepted. Looking back with what I know now, that wasn't enough. But I did agree so no issue there.

Look, I'm a reasonable person. I wasn't mad the first 3 times they messed up this job. But last week I came unglued. Enough was enough. Just look elsewhere because if what happened to me happens to you, you'll be living in contractor hell for weeks.

Great company overall. Had a emergency electrical problem, the fire department had to come shut off my power, I called these guys and they sent a gentleman named Jose out to my house within an hour to take a look at the issue and give me a quote, then had guy's fixing it first thing the next morning. The people that did the work were Chris and Shane, they were very professional, polite, and got the work done fast. I couldn't be happier, and I highly recommend this company!

Review of Doctor Home Experts Electrical Heating and Air

On June 14, 2025, two men from Doctor Home Experts jumped over our backyard fence without any prior notice or permission. They were unaware that our dog was outside, which caused them to immediately jump back over. When my partner went out to investigate, they explained they were doing work related to a power issue affecting our neighbor. At that point, I clearly requested that we be notified ahead of time if any further access to our property was needed.

That request was ignored.

On June 17, 2025, two more men once again jumped our fence around 10:30 a.m. Later that morning, four individuals came to our front door and banged and knocked persistently for nearly 25 minutes, a completely inappropriate disruption while I was putting my child down for a nap.

After reviewing my security footage, I identified the company name and number which turned out not to be CenterPoint, as previously stated on June 14. Before I could call, I saw two men looking over our fence and taking photos of our dog, prompting me to go outside and ask what they needed. I was told they required access and asked to put up my dog. I requested to speak with a manager due to the earlier disturbance, but the technician dismissed me and said that “wasn’t his concern,” which was extremely unprofessional.

I then called the company and was connected with an after-hours technician who was rude, dismissive, and even threatened to call the police if I didn’t immediately secure my dog. I explained I was simply trying to understand the company’s policy, but he showed no interest in helping. After I hung up, he called my phone several times. Eventually, my partner answered. Only then did we receive an apology and a commitment to give proper notice moving forward (which, to their credit, they did honor).

We were also told that landscaping would come out to repair the damage caused during the work. It has now been nearly two weeks, and no one has followed up or made any repairs.

This entire experience was deeply disappointing not only disruptive, but completely lacking in communication, professionalism, and respect for private property. As a homeowner, I expect to be informed and treated with basic courtesy when others are entering our yard. I sincerely hope Doctor Home Experts Electrical Heating and Air takes this feedback seriously and improves the way their technicians interact with residents.

I live in Pasadena and I rarely write reviews but Doctor Home Experts did an outstanding job fixing a complex electrical issue at my home. This team went above and beyond to promptly uncover the root cause of my electrical issue and provide a reasonable quote and fast service. From the owner Joe coming by to personally check in to the terrific management of the project by Luke Perry. Kudos to the professionalism and dedication from Jay, Chang and Nick. They all went above and beyond to make sure I was safe and the problem was resolved. I would highly recommend their services!

We called for an estimate which was free. Decided to proceed for installation of a GFCI outlet for a dishwasher. During the estimate the technician took a video outlining the job and location of where the GFCI outlet needed to be installed. Day of installation the technicians arrived on time and were very respectful and polite.

Here is the problem. They installed the outlet in the wrong location… properly. Ultimately, I was not super upset because they were going to fix the problem. Now the major flaw… In my opinion the finished job was unacceptable. They pulled the wires from the outlet in the wrong location and pulled them to new location where they are exposed, and the new outlet was not even dropped into the wall.

Would not recommend this company.

We called Doctor Home Experts for an emergency call late on a Sunday evening. Chris came out and quickly found the reason we lost power. He explained everything to us in detail and answered every question we had. He let the office know about our repairs so they could be prepared when we called Monday morning to schedule the fix. Doctor Home Experts was great in rearranging their other projects to get our power back on as soon as possible. Nick came out to complete our installation. He was very helpful and answered many questions I had with great patience. Overall I would highly recommend this company. They came out for the emergency call Sunday around 10pm, came Monday morning around 9am for a new panel, meter can, and generator inlet, and they had our power back on around 3pm on Monday. I am so grateful and will definitely be calling them again for other projects.

Cody and Miguel did a great job with my electrical needs. They were friendly, professional and diligent in doing their job!

Chris was outstanding. Luke that came out on the estimate was also outstanding. So easy. So professional.

Ozzy, Miguel, and Tracy were all excellent. I have never had a better experience with an AC company. Dr home experts is the only company I want to work on my home A/C from now on.

I had a ceiling fan replaced with a chandelier. Not even Lowe’s would call me back! I called this place and they came out the next day for a free estimate (another place nearby said the would charge for the estimate and it would Not go towards the installation price!) Chris and Jesús did the work quickly and efficiently! So very happy with the results! Very friendly and professional! The installation price was better than what I’ve paid Lowe’s and Amazon before. Very reasonable. Do not hesitate to call. I would definitely trust them for future electrical work in my home.

THEY LIE TO ME!
Do not let this company install mini splits. They do not know what they are doing. I have had nothing but trouble with them. For two months they gave me excuses about waiting gor the unit or waiting for a tech. Niw they are avoiding my calls. Terrible company.

They were all very hard working and friendly. They were very knowledgeable. I will ask them to help me in he future with ant electrical needs. My electrical system is as done poorly and the “experts” came and fixed all my issues and I passed with centerpoint

DHE had reached out following me submitting a home expert referral from Home Depot, regarding replacing a light fixture (I already had the fixture and just needed it installed). They got back to me next business day, scheduled someone to come out for an estimate within a few hours of that call.

Chris Lessman had come out, surveyed the hall and location of the light, provided an estimate, - at HALF the cost of one of their competitors - and got right to work as soon as I gave the go-ahead. He was very professional and courteous, showed me how to adjust the color temperature settings and everything, and cleaned up after himself. I was expecting it to turn into a multi-day affair like other company experiences, but was really pleased that he was able to get it all done in one go!

Attached before/after pictures of either side to show the difference - very impressed!

I explained the problem as good as possibe Jose looked at me and said I know exactly what it is. Let me get my tools and boom FIXED !
- I had 2 people come in and not know what to do as soon as Electrician doctor José came in. he fixed it like nothing Best Electrician 🔥 in the world price was amazing and great customer service !
Instantly new it was all going to be fixed as soon as he stepped foot on my property

Moving appliances around about to put new ones in. Blew a circuit, thought it would be routine in and out. Ended up having a whole new braker panel put in. Old one was rusted out and held together with duck tape. Dr. Joe came out around 8 and stayed until midnight putting the thing in. Man knows his stuff. Great Electrican. Great man. Came all the way down to lake jackson to get my eletricity up and running again.

Because I cannot respond to a review response, I am responding to the company’s response to my review from my other account.

I would have thought that responding to my emails would be a priority rather than making responding to a public review a priority instead.

To clarify, the quoted repairs (breaker repair and re-running wire) were not performed, which is confirmed in both the invoice and your response. The only actions taken were diagnostic access and temporary hazard mitigation. No written authorization, itemized labor, or material breakdown exists to support charges beyond the dispatch/diagnostic fee. This was also performed in a rental unit without property owner authorization, which (I now know) is against what licensed electricians are required to do under TDLR. A tenant is not required to know this. That is the licensed electricians job… to confirm authorization from the landlord. Regardless, the itemized work was not performed. The dispatch and diagnosis on my bill? Yes. Breaker repair and rewiring on my itemized invoice? No. These facts are the basis of my dispute.

Please do the right thing and issue the refund check of $319.69. (This amount is the $455 I paid minus $125 and $10.69 per the 8.25% tax fee.)