Reviews of local pros in Pasadena, Texas

Pleasant and experienced technician who was knowledgeable, friendly and efficient.
Outstanding technician, customer friendly and great representative of your company

Mark was very knowledgeable about my washer and took time to explain what was going on. He is a great asset to the Sears repair team ⭐️⭐️⭐️⭐️⭐️

Abel exudes a professional demeanor and clearly displayed his knowledge and skills. He successfully performed the job of repairing our refrigerator to like new performance.

It doesn't exist, as good as Kenmore is, Sears is "Gone With the Wind"! Just changed out my Kenmore Clothes Dryer, it lasted 32 years to include 5 moves with an Overseas move. They made none better, Whirlpool has taken over in parts!!!

The technician was not prepare, he said he change vehicles and did not have a part to dust the dryer and he said to do it myself.

The tech never showed up for my appointment time. My washer and dryer went out, they had me waiting all day for no one to contact me. I will not recommend this company at all.

Never scheduled an apptment with you--just got an email that a technician was coming out that morning, June 3..Since our dishwasher was acting up again, had him come anyway and service it. Then today, June 4, received a phone call saying we had a service appointment for June 2?????? Ya'll need to get your communications system straight.

Tech call me say he was on the way. I was at work and arrived as the tech was leaving. I called him but he didn’t answer, I followed him to the end of the street he stopped but he refused to come back, stated the ticket was closed.

Chandima was on time for the appointment. He was very nice. Quick work. He explained a few things about the repair to refrigerator.

On time very nice but only spent a few minutes with diagnostic didn’t check to see if drain was plugged. Tried ordering parts some not available said I will have to wait and see what happens no time frame. After I paid 100 and no known resolution

The Technician, Roy, was very quick, knowledgeable, and friendly. He checked everything out to ensure it was working before he left.

Technician was fine but Sears changed appointment to another day without checking with me and you could not talk to a person anymore, only AI and it was no help.

Sears service technician was extremely polite and experienced. He was very knowledgeable and explained everything he was doing. Would give him 10 stars if I could. Thank you!

The repairman was prompt and fast in both diagnosing the problem and making the repair. The system of delivering parts to our house was both slow and confusing with very little assistance from the Sears messaging AI system. We would not use Sears again because of this confusing and slow delivery of parts.

I was told the diagnostic fee was $129. The technician came, looked at my dryer, saw the gas lever was turned off and still took apart the dryer. He did that in about 5min to just confirm that it was due to the gas lever being off that no heat was coming from the dryer. He charges $160 plus tax for labor but my diagnostic fee was “waived”. He didn’t fix anything and he didn’t perform any additional “labor” aside from what was needed to diagnose the problem. he didn’t provide a receipt or reason why labor was charged.. absolute scam. I had to call the following day to get a receipt and see the breakdown of the “cost” of “services” provided. Do better Sears!..and please hire technicians that are honest and transparent.

Warning!Warning! Do Not Use!!
A negative -10! Sears Home Repair (contractor) to American Home Shield is one of the Worst repairs companies ever (Sears@$100.00)I've Emillo ordered wrong color knobs for stove, the part didn't fit. Hesaid we had no choice but to keep them as long as they were working, Sears sent Alex out & he said that No home warranty would replace the knobs but my plan do. AHS(No! Good eitherAHS@$156.00 a mo.) Alex told them that we missed used the knobs! (You're supposed to turn the knobs to use them,right?)We have spent ($256.00) all together & have not gotten replacement knobs, yet? The math is not working and neither is Sears Home Repair(Emmilo,Alex) or American Home Shield!

Can't say I'm happy with this service. Repair man came in, pushed the buttons on the washer like I could do, didn't open up the unit, quoted me $1300 in parts and labor to fix, and charged $130 for the time. My son opened it up later, found 1 bad part for $15 on Amazon, and its working. When I call a repair man, I guess I expect him to actually get down and open the thing up, show me what's wrong for the money, but there was no bending down at all... UPDATE: Impossible to get a human or a refund from the number or website they responded with, buyer beware.

Professional n pleasant staff. All work I've had done over several years has been timely n correct the first time. You don't need to go to site. Just call n they'll come to you.

By far the best customer service experience. Made sure the job was done right and to my satisfaction. Would highly recommend for both commercial and residential. I've used Access Electric in both capacities and their staff did an excellent job.

My fiance and I just built our dream pool, but desperately needing lighting around it. The quote I received was competitive, and their expertise was outstanding. They gave me recommendations for future projects (at my request - they weren't pushy about it). In all, I got 4 poles, in Jack Daniel's whiskey barrels, with bistro lights surrounding the pool. They also attached flood lights on the poles to highlight my backyard. Will continue to use for future projects.

Excellent customer service -good value - all work was completed on time - we appreciated suggestions made by Benton Pro Lighting - our project turned out great. We love the new patio lights and fence lighting. Our backyard looks wonderful! Thank you to Shane and his crew!